Mychal Henderson

I am extremely disappointed with the after-sale experience at this dealership. On the same day I purchased my brand-new vehicle, the dealership's car wash damaged the paint. I was told the damage experience at this dealership. On the same day I purchased my brand-new vehicle, the dealership's car wash damaged the paint. I was told the damage would be corrected, so I returned the vehicle to the dealership as requested. The problem now is the complete lack of a clear timeline and communication. I dropped the vehicle off expecting the promised paint correction to be handled, but I have repeatedly had to ask for updates myself. I have been told “later today,” “tomorrow,” and “possibly this evening,” without anyone being able to give me a firm answer about when the vehicle will actually be worked on or completed. At this point, my new vehicle has been sitting there for two full days, and I still do not have a clear explanation of the repair status or a reliable completion time. I should not have to repeatedly text the dealership just to find out what is happening with my own vehicle. This is especially frustrating because this is not damage I brought to the dealership for an unrelated repair. The dealership's own car wash damaged the paint on the day I bought the vehicle, and I returned it specifically so the dealership could correct that damage. I understand that repairs can take time. What I do not understand is accepting my vehicle without having a clear plan for when the work will be performed and then repeatedly giving me vague, changing estimates. Buying a brand-new vehicle should not result in having its paint damaged on day one and then spending days trying to get straightforward information about when the dealership will correct its own mistake. I expect clear communication, accountability, and a definite update on the status of my vehicle and when it will be ready More

Print

Davis was very knowledgeable. He was patient, answered all my questions, he did a phenomenal job selling his vehicle and Kia. He was patient, answered all my questions, he did a phenomenal job selling his vehicle and Kia. More

Print

Jesus was extremely professional and a huge help during our new Sportage purchase. I have dealt with him and this dealership in the past and their service and staff are number one. I have made multiple pur our new Sportage purchase. I have dealt with him and this dealership in the past and their service and staff are number one. I have made multiple purchases at this dealership, and all have been great. My most recent purchase was the cherry on top of all the purchases. Thank You, Jesus Camargo,😊😁👍A Special thanks to Jennifer Caldera my Service Representative for her tolerance and understanding during trying events. To all the staff at Royal KIA, to me you make this the best Dealership in Tucson. Keep up the great work. 👌 Ron Morlock More

Print

When here to get my car best decision mychal was very helpful and informative.. Thanks helpful and informative.. Thanks More

Print