Mychal Henderson

UPDATE: I BOUGHT THE CAR! 😂🩶 I wanted to come back and update my original review now that the entire experience is complete. My original review reflected how I genuine 😂🩶 I wanted to come back and update my original review now that the entire experience is complete. My original review reflected how I genuinely felt at that point. I was frustrated with what had happened and with how things were being handled. But I also believe that when a business steps up, fixes a problem, and turns an experience around, that deserves to be recognized too. A HUGE thank you to Garrett. After Garrett personally called me and became involved, everything changed. Things that had been frustrating and taking too long were suddenly addressed and expedited. He listened to my concerns, took them seriously, and made sure things actually moved forward. His involvement made a very big difference in my overall experience with Royal Kia, and I truly appreciate the way he handled the situation. I also want to recognize Mychal, who worked hard to earn my business. I had done my research, had competing offers, and knew exactly what I was willing to pay. We went back and forth on the numbers, but Mychal kept working with me until we reached a deal I was comfortable with. In the end, Royal accepted my offer, and I purchased my 2027 Kia Sportage Hybrid X-Line in Wolf Gray with the Terracotta interior — exactly the car I wanted! There was also an issue with the paint during the delivery/detailing process. I noticed it before leaving and brought it to their attention, and they worked to correct it before I left. I appreciated that the issue was addressed rather than dismissed. This experience definitely had some bumps along the way, and my original review reflected that. But Garrett's involvement changed the direction of the experience, and Mychal worked hard to get the purchase across the finish line. I think it's only fair that my review reflects that part of the story too. So after ALL that... yes, I actually bought my Wolf Gray/Terracotta Sportage from Royal Kia. 😂🩶🤎 And I absolutely love my new car! Thank you, Garrett and Mychal, for turning the experience around and making it happen. More

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Davis was very knowledgeable. He was patient, answered all my questions, he did a phenomenal job selling his vehicle and Kia. He was patient, answered all my questions, he did a phenomenal job selling his vehicle and Kia. More

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Jesus was extremely professional and a huge help during our new Sportage purchase. I have dealt with him and this dealership in the past and their service and staff are number one. I have made multiple pur our new Sportage purchase. I have dealt with him and this dealership in the past and their service and staff are number one. I have made multiple purchases at this dealership, and all have been great. My most recent purchase was the cherry on top of all the purchases. Thank You, Jesus Camargo,😊😁👍A Special thanks to Jennifer Caldera my Service Representative for her tolerance and understanding during trying events. To all the staff at Royal KIA, to me you make this the best Dealership in Tucson. Keep up the great work. 👌 Ron Morlock More

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When here to get my car best decision mychal was very helpful and informative.. Thanks helpful and informative.. Thanks More

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