Najib Ibri

Najib was really honest, helpful, very friendly. He delivered an awesome experience beyond any expectations I could have. I got a great deal on my new car (Jeep Compass) and got a great value for my trade-in (Jeep Renegade). Najib help me out every step of the way. Very professional and amazing customer service. I recommend him and the dealer 100%.

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"Very helpful and clean, everyone was willing to help me..."

- eddyconde12888 Verified Customer

Very helpful and clean, everyone was willing to help me out with my purchase. The managers always verifying the work of the subordinates with good manners.

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"I was not happy that I was told I had a service..."

- GHERICB Verified Customer

I was not happy that I was told I had a service appointment for 10 am but no appointment was in your system. I was then forced to wait over 3 hours just to get my tire patched. If not for the kindness, understanding, and assistance by Alexa Diaz I would have been angry and trust me management would have known on the spot.

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"I bought a used 2015 Ram 1500 from Jerry Ulm on 02-11-21...."

- Mitch Coursey Verified Customer

I bought a used 2015 Ram 1500 from Jerry Ulm on 02-11-21. I thought I had done my research well enough, but I was mistaken. I looked at the Carfax on the vehicle. It showed no previous accidents or problems. I set up a time to meet the sales person Janique and look at buying the truck. The test drive and all went well. Janique even pointed out a few door dings. This let me know that he was being honest with me. We ended up making the deal. I was very happy with the truck until I gave it a thorough cleaning the following weekend. That’s when I noticed that the front passenger door wasn’t the same color as the rest of the truck. It also had a few ripples in the metal. Someone had tried to fix the truck. I was sick to my stomach that I had just spent hard earned money on something that wasn’t fully disclosed to me at the time of purchase. I still don’t blame Janique though. I feel he was being honest with me. The next week I contacted Janique and set up a time when I could come by and let him look at the truck. Both him and his manager Jorge looked at the vehicle and Jorge agreed to set up a time for me to go by Jerry Ulm’s body shop to get an estimate. Jorge told me that if it didn’t cost too much, they wouldn’t mind fixing the vehicle. He stated that he wouldn’t have any problem covering a few hundred dollars worth of repairs. He stated that he wanted a happy customer. I, in turn, told him that I wouldn’t mind helping to cover some of the cost too, if that’s what it took to get the truck fixed. After getting the estimate from the body shop, Jorge decides that they can’t fix the truck because they were too deep into the deal when they sold it to me. I even asked if they would consider paying half while I paid the other half. Going halves would have made the cost a few hundred dollars for both myself and the dealer. I guess the few hundred dollars mentioned above by Jorge was stated to get me on my way. In the end, I just want to be completely satisfied. The thing that upsets me the most is trusting in the Carfax and trusting in the dealer inspection. I think that a dealership as large as Jerry Ulm and one that boasts of being the number one Ram dealer in the U.S., would fully inspect every aspect of every used vehicle that hits their lot. It seems during the inspection process that someone would have noticed the different color of the passenger front door and tried to fix it or at the very least disclosed the finding to any potential buyer. I’ve learned several lessons during this purchase from Jerry Ulm. I have no problem with Janique and would buy a car from him again as long as he’s working at some other dealership than Jerry Ulm.

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"They have a great selection of vehicles, pleasant sales..."

- CLIFF16 Verified Customer

They have a great selection of vehicles, pleasant sales team and willing to work with the customer. I will be a returning customer on the future.

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"They have a large inventory and great service. My sales..."

- Joelrmd Verified Customer

They have a large inventory and great service. My sales advisor Najib went above an beyond to seal the deal. Overall good and fast experience

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"I was amazed at how friendly everyone was in the process..."

- JFARRELL161 Verified Customer

I was amazed at how friendly everyone was in the process was really easy and took the stress of buying a new vehicle completely away.

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"Jerry ulm was very helpful, and in our visit to the..."

- Cassandrabaeza121 Verified Customer

Jerry ulm was very helpful, and in our visit to the dealer . We were able to walk out with a new ram thanks to his help .

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"It was. Good experience. Salesman Mr Ingris was really..."

- Joelrmd Verified Customer

It was. Good experience. Salesman Mr Ingris was really helpful and considerate. Overall experience was good and dealership has plenty o vehicles to choose from

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"Great service. They worked with me (I’m very picky) with..."

- jess.cav Verified Customer

Great service. They worked with me (I’m very picky) with getting a car that I was comfortable driving. I told them I love jeep wranglers and I’ve always driven them so going to a different car was very hard for me. They got me into a Kia which was very unexpected but I absolutely love it! They didn’t push me at all to get a new car (didn’t want to spend more money) and got me into a used one that feels brand new. I am so thankful for them and the great service they provided. Everything was so simple and an easy process. We will definitely be back soon so I can get a new Jeep to pair with my new Kia :)

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