Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli | Page 9

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.4
156 Reviews

Languages Spoken

English English

4.4

156 Reviews

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156 Reviews of Nancy Gennarelli

February 26, 2026

Dealership Rating
Employee Rating

Excellent service and amazing employees. I would definitely recommend anybody needing a service on their vehicles to give southern a try! More

by Ml_H3lix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 25, 2026

Dealership Rating
Employee Rating

This was my first time having my truck serviced at Southern Chevrolet. They did a great job and I was very happy with the Service Team. I will definitely be back! More

by Locutus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles LeMaire , Alex Adams

February 18, 2026

Dealership Rating
Employee Rating

Good communication regarding needed repairs. Vehicle repairs took longer than anticipated, but Nancy did a nice job keeping me informed. More

by aubrey.sadler
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Feb 19, 2026

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 14, 2026

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Employee Rating

We loved and appreciated the serviced that was given by everyone that helped my son purchase his first vehicle. Thank you so such. More

by LORAHINTON348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Santomieri, Stephen Harvell, Zach Byrd, Jose Avila, Jim Misjak , Alex Adams, DeeDee Brenaman, Ray Korchak

February 14, 2026

Dealership Rating
Employee Rating

Drive 40 miles past 3 other dealerships just so I can deal with your service center. Nancy great advisor, keeps me informed on progress, Techs are great, treat my Z06 with care. More

by flittlejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DeeDee Brenaman, Ray Korchak

February 13, 2026

Dealership Rating
Employee Rating

Waited 5 hours for my oil change appointment It's ridiculous to have an appointment first thing in the morning and still have to wait 5 hours. Would've been more if I hadn't complained and told them More

by meltonmackenzie5234
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Feb 27, 2026

Southern Chevrolet responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 09, 2026

Dealership Rating
Employee Rating

The dealership is fine. But the fact Nancy only texts me about things and never talked to me over the phone. Also, my car hasn't been in the shop for over 3 weeks now. I'll More

by raywatkins1988
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Feb 27, 2026

Southern Chevrolet responded

We value and appreciate your business, Ray. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 09, 2026

Dealership Rating
Employee Rating

Prompt, customer friendly service. Nancy kept me informed and the Suburban was ready when promised. More

by Smokey
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

February 06, 2026

Dealership Rating
Employee Rating

Need more integrity. Being told paperwork can't be printed you will email then I come back and say I am not leaving without paperwork now you can print. The format of pap More

by romoss24
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Feb 06, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 04, 2026

Dealership Rating
Employee Rating

Customer service was excellent when I arrived. Nancy is a very amazing employee. She has a way to make customers feel like that they are someone that matters. She should be given a rise , and in More

by aj0922316@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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