Nancy West | Page 5

Doug is the BEST I came in today looking to replace my Camry that I lost in Hurricane IRMA. Doug was fast, extremely friendly and was able to negotiate the EXACT payme I came in today looking to replace my Camry that I lost in Hurricane IRMA. Doug was fast, extremely friendly and was able to negotiate the EXACT payment that I needed. I HIGHLY recommend Doug to assist anyone when they are looking for a new or preowned vehicle! More

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Awesome experience all around! My wife and I worked with Sheldon and he was perfect. Very friendly and helpful, we drove off the car lot with a brand new vehicle and my wife is in l My wife and I worked with Sheldon and he was perfect. Very friendly and helpful, we drove off the car lot with a brand new vehicle and my wife is in love. Thank you Sheldon!! More

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I Was Wowed By Beaver Toyots I stooped into Beaver Toyots and met Sheldon Wishnia who was very professional and upon listening to my new car objectives was able to locate and deli I stooped into Beaver Toyots and met Sheldon Wishnia who was very professional and upon listening to my new car objectives was able to locate and deliver the very best value on a brand new 2018 Toyota Avalon!!! I highly recommend Sheldon Wishnia and Beaver Toyota to you!!! More

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UNRESPONSIVE, DECEPTIVE, APATHETIC SALES & FINANCE DEPT The Finance Department quoted loan rates and terms to lock in the sale; however, the contract was not be honored by any financial institution due to t The Finance Department quoted loan rates and terms to lock in the sale; however, the contract was not be honored by any financial institution due to the percentage rate and loan term. The "Finance Leader," Dustin Hughes, notified me 3 weeks after the sale that he was "getting a "hard time about the paperwork." He asked me to go to my credit union for "a couple of signatures" and told me he had already taken care of the paperwork so it shouldn't take long. When I arrived at my credit union, I realized he had done absolutely nothing and they had no knowledge of any paperwork. Dustin Hughes had sent me there to get my own financing. I called him and told him I did not appreciate him lying to me and making me look like a fool at my credit union. A few days later, I spoke to the Finance Director, Donald Cameron, who told me he had no idea where Dustin had gotten the interest rate and term. He seemed very apathetic about Dustin's motives for quoting unrealistic loan rates and terms. Instead, he suggested that I sign another contract through Southeast Toyota at a shorter term and higher interest rate which would result in a payment increase of more than $100 per month, which I refused. I tried to get some assistance from the "Customer Relations Leader," Nancy West, but she appeared to be unwilling to get involved. I arranged my own financing and contacted the salesman, David Kraus, about an amicable resolution. He said he would have one of his superiors call me. No one ever called. On the 48th day after the sale, I received a payment book in the mail. No one had the decency to notify me that the contract had been purchased 16 days earlier. I immediately called David Kraus to find out why no one had had the common courtesy to call me about the contract, and he seemed completely disinterested. When I asked him to have the General Manager, Nick Reuther, call me, his response sounded like it was an iffy proposition. I would definitely not recommend Beaver Toyota to anyone! Once the deal is documented, they are non-responsive and totally self-serving. During the sale, David Kraus promised service before, during, and after the sale. At the first sign of a problem, his whole attitude changed as he distanced himself from the situation. I have purchased 52 vehicles in my lifetime, and I have never experienced this type of deceptive, unethical business practices before. More

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Be WOW with SHELDON This is the second car i purchase at Beaver TOYOTA. Both time it has been Mr. Sheldon who helped me. He is not a pushy in your face salesman. He wi This is the second car i purchase at Beaver TOYOTA. Both time it has been Mr. Sheldon who helped me. He is not a pushy in your face salesman. He will work with you and help you until you get what you came to buy. He is very attractive, professional, and knowledgeable . Beaver Toyota will beat any competition. More

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Great customer service❗️ Sheldon and his co-workers took the time and went the extra mile to ensure I had the car I wanted. I purchased a beautiful Rav 4 and really missed th Sheldon and his co-workers took the time and went the extra mile to ensure I had the car I wanted. I purchased a beautiful Rav 4 and really missed the mileage I had with my 2014 Prius. They said bring it back and we will get you back into a 2017 Prius. They were good to their word. Thank you very much??🌺 More

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More than expected Above and beyond my expectations, everyone that I came in contact with was Professional, attentive, knowledgeable, and very courteous. Will not only r Above and beyond my expectations, everyone that I came in contact with was Professional, attentive, knowledgeable, and very courteous. Will not only return but also recommend every time anyone is shopping for a vehicle. More

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Buying a used Car at Beaver Alex was awesome to work with he was very calm and relaxed. He was easy to talk to and very helpful with anything I asked and even went out of his way Alex was awesome to work with he was very calm and relaxed. He was easy to talk to and very helpful with anything I asked and even went out of his way to help me with things I did not ask about. While we waiting for the Financial Dept he suggested going out to the car to teach me about all the features and connect my phone to the vechicle and he was very caring- even rebooting the Bluetooth to my phone several times until it worked perfectly. Alex was the best car sales guy I have worked with - he was very practical and reasonable yet understanding to my specific needs and wants. Next time I buy a car it will be from Alex - Alex went above and beyond to make my husband and I feel important and made sure we knew we could call him on his cell anytime with any questions we had about the car. thank you More

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Great I went to have my 2014 RAV4 serviced and ended up walking away with a 2017 RAV4 with zero interest and no payments for 90 days. I went to have my 2014 RAV4 serviced and ended up walking away with a 2017 RAV4 with zero interest and no payments for 90 days. More

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First time at Beaver Toyota All the people at beaver Toyota that I dealt with today were very professionally mannered and knowledgeable about the product line. it was a win-win All the people at beaver Toyota that I dealt with today were very professionally mannered and knowledgeable about the product line. it was a win-win situation and I would buy another vehicle from them after today's experience. More

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