Nasaih Cruz

Let me start by saying I owned a 2016 Hyundai Veloster and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience I felt I had no choice but to purchase another Hyundai. On April 30th I went Key because the were no pressure, hassle free. I found a Santa Cruz that was just a perfect fit because we dirt bike and could put them in the back to transport. Unfortunately, when checking out the vehicle for the test drive the Roll-Up Tonneau Cover wasn't working. Fabian said no problem, I will have service take a look. We went and signed the purchase paperwork. Fabian returned saying service dept said it needs to be replaced. They will order and it will be in next Monday May 5th and I will call you to come down and we will install. We never got a call. When we called on Monday May 12th we were told the cover was on indefinite back order. So since then we have been waiting and involved corporate and still cannot seem to get a replacement cover even though we were sold a certified preowned vehicle with 15o point quality assurance inspection yet they didn't notice the cover wouldn't roll back???? and now they cannot supply a replacement? But they didn't mind signing all the paperwork for the sale stating it met all the requirements of the Certified preowned vehicle inspection. I am now questioning my decision to buy another Hyundai. Also since driving away in our new purchase we found the blue tooth isn't working, Car play doesn't work, both screens have turned black during driving just to mention a few issues since driving away. Very Disappointed customer. And when my husband called to schedule a service appt he was told that it wasn't a absolute that the problems were covered under the full warranty that transferred with our purchase. We were told that for all the know mice could have chewed wires so until the inspect the vehicle there was no guarantee. Also got a call a day later on voicemail stating we aren't sure if you have an appt but if you do there is a diagnostic fee until it was proved to be a warranty issue. If I could return my truck for a full refund I would!!!!!!! More

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Exceeded my expectations today today today today weird number of words today today today today number of words today today today today More

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I bought my car here and get it serviced here. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. More

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We received fantastic service from Nas and Nancy. They worked hard on getting us an amazing deal for the 2024 Sonata and made sure the process and paperwork goes throught quick and smoothly. We would They worked hard on getting us an amazing deal for the 2024 Sonata and made sure the process and paperwork goes throught quick and smoothly. We would definitely come back! More

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i had a great experience at key hyundai. i worked with nasaih and armando and they both were very nice, professional and knowledgeable. i would recommend key to others and certainly go back i worked with nasaih and armando and they both were very nice, professional and knowledgeable. i would recommend key to others and certainly go back for another vehicle More

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The sales team has been very friendly and worked together to help me choose the right vehicle for my budget and family needs. They have all assisted in transferring my registration from my old vehicle to the to help me choose the right vehicle for my budget and family needs. They have all assisted in transferring my registration from my old vehicle to the new one. More

by HG_VANDEVEER Verified Customer Verified Customer

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Very easy! Nas and the entire team at Key were a pleasure to work with! We would highly recommend this dealership to friends and family. Nas and the entire team at Key were a pleasure to work with! We would highly recommend this dealership to friends and family. More

by kateevilla Verified Customer Verified Customer

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I had a great experience dealing with Key Hyundai from Salem. Fabien and crew were great! Salem. Fabien and crew were great! More

by josephdonahue Verified Customer Verified Customer

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Had a good experience. Have dealt with other Hyundai dealership in the area that I was not happy with so went to Key and left happy. Have dealt with other Hyundai dealership in the area that I was not happy with so went to Key and left happy. More

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Nas was very good during the whole process. Showed different options for vehicles and was always trying to work with us. Even though went in for a different vehicle that was not advertised corr Showed different options for vehicles and was always trying to work with us. Even though went in for a different vehicle that was not advertised correctly ended up with probably a better deal. More

by TRWOOSTER Verified Customer Verified Customer

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