"No hassles & No pressure"
We had a great experience with the sales team at Royal Moore Toyota. Hannah and Nick did everything they could to find the perfect truck at the price I was looking for. I called them a day earlier than when I was supposed to and said I would be there in 30 minutes. They had all the papers ready and the truck was parked in front clean, detailed and with a full tank. I highly recommend to see Hannah. She'll take care of your needs and wants.
"Norgen was great. Manager & finance were impatient & rude."
We set a time to pick up the vehicle we were purchasing and it took close to 3 hours to complete the process. Norgen greeted us and had the vehicle washed & ready. He was great! However, we had to sit for about 45 minutes because the paperwork was not ready. Then the Manager, Nick Lee, had not clearly communicated that a previous rental was being applied to the purchase price & mud guards were being added at no cost. This caused confusion about pricing and took much longer to figure out the paperwork. Nate Taylor (finance) was impatient and acted irritated when we wanted to read the paperwork we were signing. I was so frustrated by how long it took and with how we were treated that we ended up leaving without the vehicle. I considered starting over with a different dealership but we didn't want to go through the process all over again so we ended up picking up the vehicle the next day.
"Buen trabajo "
Todos hacen un buen trabajo en lo personal me encantó el trato amable de bob quien tuvo la paciencia y amabilidad de enseñarnos el auto que queríamos . En general recomendaría este lugar para comprar su auto .
"Best vehicle purchase ever! "
- Tundra Guy
The entire staff at Royal Moore Toyota can't be beat! I am in love with my new Tundra and the staff made buying it even better!
"Friendly down-to-earth team"
- Happy customer
What a great group of people! Everyone I worked with was very approachable, friendly, helpful and down-to-earth. Part of why I bought my car was because of how I was treated (in addition to the great car features). Your dealership has a nice "vibe". Customers can sense that. You also have a wonderful reputation at this specific Toyota location. Keep up whatever you are doing to make your people and customers happy. :-)
"Jamee Is Awesome!"
I couldn't have asked for a better car buying experience with Jamee. She was the first to email me when I was looking online for a car and the first to call me. She adjusted her schedule so that she could meet with me on the day of my car shopping. I thought Jamee was easygoing and so personable. A down to earth personality that calmed my jitters at the dealership that day which was truly welcomed. I would recommend Jamee any day for anyone out there looking for a car at a dealership and not wanting to deal with an overzealous, obnoxious car salesman. She didn't push, her approach was spot on and refreshing. Probably should give her a raise.....
"Great, easy transaction."
We purchased our last 3 vehicles from RM. Norgen helped us on Sunday. He was very knowledgeable about the the two vehicles we were thinking about. Once we settled on the Highlander, he made sure we selected the model that would be best For us. He was so pleasant and polite. He was fun to visit with....although English is a new language for him he was great. We enjoyed him. Nate in finance is great as well. He has helped us before. Thanks guys. I Love love love ?? My pearly white ride!
The car buying process is already difficult with all the waiting, but the team at Royal Moore kept us up on what was going on. They don’t even let you leave without making sure your phones paired with your new vehicle. they have the best warranty if any dealer I researched. Thanks guys
The customer service went above expectation. Everyone that helped me during the process was very friendly and would hold conversations to get to know you more. The customer service created a great experience for me.
"Norgan Bolano, Magic Nick and Nate our finance guy"
The whole scenario was not perfect but nothing ever is, I would have liked a slightly better deal but I think we made a good deal. That being said the people we dealt with could not have been nicer, patient with me and tried to do the very best by us. Norgen was especially attentive to details and very explanatory with the car details and walk through with all the operations of the car. He is a very sweet person and honest, interested in making us a customer for life it seemed. We purchased our last car at Royal Moore and had an equally very good experience. Magic Nick worked his numbers to get us the best deal he could and Nate was great with the financing part of the deal. I just wish the process did not take so long. All and all I feel very good about the process and would rate all 3 of these gentlemen as an asset to your fine dealership. Thanks