Nate Taylor | Page 4

Excellent service, friendly staff! Had to revisit these folks after our recent ice storm (13 Feb 2021) took out my new truck, wasn't even a month old. They helped me get into another truck with no issues. folks after our recent ice storm (13 Feb 2021) took out my new truck, wasn't even a month old. They helped me get into another truck with no issues. Jordan Al Khraisat and Nate Taylor, you guys rock!! More

Report | Print

LOVED working with Aws, Nate and Sheila. They are the premier employees at this dealership. They are amazing!! They were easy to work with, and very responsive to my every question. Aws tracked down t premier employees at this dealership. They are amazing!! They were easy to work with, and very responsive to my every question. Aws tracked down the right vehicle and worked with me through options, questions, service, and price. Nate had all paperwork ready to go, and explained the clear chip protection in greater detail. When the car was missing a few things, Sheila was amazingly responsive to get the extras scheduled and added. They are all amazing humans who were personable and easy to work with. They were also very kind to my family and always returned my calls quickly. I would refer others to these people specifically. More

Report | Print

I have been very happy with the service department over the years and was glad to find the car I wanted at a good price at this store. Experience was good. the years and was glad to find the car I wanted at a good price at this store. Experience was good. More

Report | Print

Excellent customer service. Vaneza was a doll to work with. She listened to what I was looking for and the budget I was working with. Very friendly, knowledgeable, and approachable. Gave me a good deal o with. She listened to what I was looking for and the budget I was working with. Very friendly, knowledgeable, and approachable. Gave me a good deal on my trade in and on my purchase. I am more than happy to recommend this dealership and Vaneza as a sales rep to anyone! More

Report | Print

Our salesman, Alejandro, was very pleasant to work with. He was courteous, answered our questions in a timely fashion and got answers if he didn’t know the answer. It made the experience pleasant. I would He was courteous, answered our questions in a timely fashion and got answers if he didn’t know the answer. It made the experience pleasant. I would also like to add thanks to the service department for allowing me to tie up one of their lifts to do an inspection of the underside of my car. Thank you very much! One note of criticism, our deal was a “cash” deal-no financing involved, which I had made clear from first contact. Once a price was agreed upon, paperwork started to appear, and at one point I was asked to sign the back of a credit application “just to get my information down”. That shouldn’t have been even asked, and to make it VERY clear, it was not Alejandro that asked that to be done. We did however, have to go to a local bank to get the cash together, as Royal Moore’’s policy will not accept a debit card transaction for a full purchase price, and no other accommodation could be made without a credit application being filled out. Slightly inconvenient, but it worked out in the end. More

Report | Print

Sealed the deal with Norgen! Great guy but wish I got Vaneza instead. Can’t wait for you to service me and my New RAV4h 👍🏽. Vaneza instead. Can’t wait for you to service me and my New RAV4h 👍🏽. More

Report | Print

Vanessa in sales and Nate in finance were professional, polite, patient and informative. I came there to look into a Toyota Tacoma TRD Pro. However, after sitting in one and test driving a Tacoma Off Road polite, patient and informative. I came there to look into a Toyota Tacoma TRD Pro. However, after sitting in one and test driving a Tacoma Off Road vehicle it just didn't fit me as far as comfort, feel and space. They then suggested the Tundra and immediately it was I was looking for. They were not pushy and I could have walked out at any time with no hard feelings. However, I purchased the vehicle gladly and it was a pleasant experience. I hope you value these rare employees! More

Report | Print

Experience was positive. The original salesperson was occupied with other clients and referred me to another person. I wasn't sure what to expect with her since I had all my p The original salesperson was occupied with other clients and referred me to another person. I wasn't sure what to expect with her since I had all my prior communication with the other. Fortunately, it was a positive experience and the person was knowledgable, helpful, and took her time to answer my questions. She was very pleasant and provided a stress-free environment. The finance manager was very helpful, friendly. The experience was positive and would recommend family and friends to dealership. More

Report | Print

Mr. Taylor was rude, not forthright. We were paying cash for the auto. Their contract states they are not allowed to charge more than $115.00 for processing fees on an all cash transaction. They were charg for the auto. Their contract states they are not allowed to charge more than $115.00 for processing fees on an all cash transaction. They were charging us more with a processing fee of $150.00 and an inflated cost for registering title and new plates, which we had the right to waive all costs associated with registering title and new plates because we were paying cash. We were not informed of this right. Our trade-in was valued at $250.00 and he sarcastically said we could give it to him for free when we questioned the low value. We were being nickled and dimed and the math did not add up. The whole experience was insulting! In the end they refused to sell us the car. They said it just wasn't a good experience for them. I have to say that is a first!! We left and went to Beaverton Toyota a couple miles down the road. Bought a 2018 Toyota Corolla IM, paid cash, completed a trade-in and paid $1,000 less than Royal Moore's deal and got a car a year newer with warranties included. Royal Moore did us a favor! I now know you can buy a car from a dealership that treats you with respect, while managing a favorable deal for both parties. A car purchase can be done with a professionalism that leaves you feeling good about doing business.... all in a timely manner. Thanks Royal Moore! More

Report | Print

We had a great experience from start to finish. Nate made the process easy for our son who was making his first vehicle purchase from a dealership and applying for credit for the first time. Thank you for t the process easy for our son who was making his first vehicle purchase from a dealership and applying for credit for the first time. Thank you for taking care of us! More

Report | Print