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Nathan Cooke
Nathan Cooke at Diamond Chevrolet of San Bernardino
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Nathan Cooke | Page 3

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.6
185 Reviews
4.6

185 Reviews

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185 Reviews of Nathan Cooke

April 23, 2024

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Employee Rating

Really fast oil change! Efficient customer service reps and mechanics. Friendly, clean and great environment. More

by MARTIN34
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Recommend Dealer
Yes
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Apr 25, 2024

Diamond Chevrolet of San Bernardino responded

Martin, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 21, 2024

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I am so glad I went to Diamond Chevrolet! I can't Thank Sean and the whole crew enough for everything!! More

by MZLACE13
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Johnson, Carlos Bringas, Sean Henderson , I can't remember names, financial dept. And the concierge both 5 stars

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Apr 23, 2024

Diamond Chevrolet of San Bernardino responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 20, 2024

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Took my truck in for an Oil Change and they returned it without the tire sensors, now they want me to pay $240 for each. More

by MFILIBERTO38
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Recommend Dealer
No
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Apr 23, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. Here at Diamond Chevrolet of San Bernardino, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 19, 2024

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Again Nathan Cooke came through and quickly took care of my oil change. He is such a great person, always with a smile on his face and the customer service is outstanding! I switched from crappy Rotolo Chev More

by gotitadekrystal
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Recommend Dealer
Yes
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Apr 22, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your feedback! I'm so glad you received such excellent service during your visit to Diamond Chevrolet of San Bernardino. Making sure our guests are taken care of is our biggest priority and hearing that we accomplished that lets me know we’re headed in the right direction. I hope you’ll keep us in mind for the future so we can take care of you again! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 19, 2024

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Friendly, helpful staff. Best customer service. Im glad i switched to this dealer. My 2nd time going and it was fast. More

by k1ttk9tt.vg
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Recommend Dealer
Yes
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Apr 22, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 18, 2024

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This is the chevy dealership that does all the maintenance on our new car. They are fast, knowledgeable and reliable. They keep us on the road without breaking the bank. More

by MICHELLENMILLER1992
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Recommend Dealer
Yes
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Apr 19, 2024

Diamond Chevrolet of San Bernardino responded

Michelle, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 18, 2024

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Outstanding completion of my service needed. I was very pleased that it only took a day to get my vehicle back. My 2022 Tahoe was turn to me in great condition. More

by CHULLA1000
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Recommend Dealer
Yes
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Apr 19, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your review! We're glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let us know if you have any questions about the work that was done. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 17, 2024

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This visit was very welcoming and very Professional I enjoyed having to go in the clean customer waiting room even had a cup of coffee the service manager Joe came out with Nate to welcome my business More

by LisaM
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Lopez

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Apr 19, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for providing this amazing feedback, Lisa! Our team really appreciates your comments and I hope that you will visit us again soon! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 16, 2024

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Great service. They were fast and even made sure all my recall work was completed without me asking. More

by kgrehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Pulido

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Apr 18, 2024

Diamond Chevrolet of San Bernardino responded

At Diamond Chevrolet of San Bernardino, our number one goal is customer satisfaction. I train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

April 15, 2024

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Jonathan answered all my questions and was very patient with me. It took months for me to make my final decision and he was not pushy one bit. I will be going back to him for my next car! More

by nicoleireneruda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Rojas, Jonathan DeSimoni, Timothy Kubo , Gabriel Pulido

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Apr 17, 2024

Diamond Chevrolet of San Bernardino responded

Nicole, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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