Nathan Ingram | Page 20

Today I picked up my third Toyota from Wellesley Toyota. The sales and service staff there are always courteous, helpful and friendly. Josh responded very quickly to my e-mail request for a quote and arran The sales and service staff there are always courteous, helpful and friendly. Josh responded very quickly to my e-mail request for a quote and arranged a test drive for me. Nathan spent a lot of time with me going over paperwork, options and tracking down the right car (a 2011 Corolla S). He was patient enough to redo the paperwork without complaint after I changed my mind on one of the options. Nathan was very low-key--no big sales pitch--and he has excellent customer service skills. The turnaround to get the car was very fast. Also pleasant to do business with is Courtney, who closed the paperwork and gave a very balanced explanation of the additional coverage available. I never felt pressured during the sales process and am very happy with the overall experience. I've always brought my cars in to be serviced there, as the service staff is very skilled, helpful and always find time to fit me into their busy schedule. They arrange rides to/from home or work and are conscientious yet practical about repairs. I highly recommend Wellesley Toyota for an excellent experience, both sales and service. More

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Hi, my name's Elizabeth and I just leased a new 2010 Toyota Corolla at Wellesley of Toyota this past week. I just wanted to share my story, because it might ease other people who are having a difficult Toyota Corolla at Wellesley of Toyota this past week. I just wanted to share my story, because it might ease other people who are having a difficult time financially and are in the market for a new car. First of all, I can't say enough great things about Wellesley of Toyota!! To put it simply, they are amazing. When you first walk into their showroom you are warmly welcomed and greeted. They go above and beyond to work with each customer to make sure they are able to purchase and finance a car that will work within their budget and suit their specific needs. They don't overwhelm you with a thousand options and distract you with any sales shannigans, which was terrific. They are very focused. I had the pleasure of meeting Nathan Ingram, a Sales Consultant and Courtney Shick, Financial Service Manager at the Toyota of Wellesley. They both saved the day and week for me to sum up everything. I was having a rollercoaster of a week with my old car breaking down for good, searching for a rental car and looking for a new car all at the same time. This week started off as a nightmare and it turned out to be one of the best and most encouraging weeks I've had recently. My case was probably very different than most people who they see walk through their door in such an affluent area as Wellesley. My credit was completely dreadful and just awful due to a rough period of time in my life and I am working hard now to get back on track. I didn't think it would be possible to get approved for financing there or anywhere for that matter. I test drove a corolla and just thought it was perfect. I knew it would be a reliable car to get me to and from work. Unfortunately, I was not approved for financing that evening, which I knew was likely and I expected this to happen. I went home completely discouraged and in tears despite Courtney's and Nathan's efforts to keep me positive. When I left they both said they will do all they can to help get me approved. At first, I was so discouraged despite their kind words that I didn't think I had a shot at all of getting approved and moved on with plans to look at other car options. I was planning on going to a smaller lesser known dealership with not as good of a reputation who may be hurting for business to buy a used car with cash after work the very next day. But I was very surprised when I returned home that same evening and had a voice mail from Nathan reassuring me that Courtney was doing everything he can to make this happen. The very next day I had a voice mail in the morning from Courtney saying he has contacted everyone he can at Toyota to get me approved and to lower my monthly payments to meet my budget needs. He reassured me that he was making progress and to stay positive. Later that afternoon, both Nathan and Courtney called me saying they had fantastic news, they were able to get me approved for financing. I was shocked, amazed, and very grateful to these two gentleman who went completely out of their way for me. Courtney was very patient with me when I showed up the next day lacking all the specific documents I forgot in all the craziness of the week. I was able to come in the next day with all my documents and pay for the vehicle. Nathan even stayed around later on Friday evening to accommodate my work schedule. I wasn't able to get out until 5:30 pm and Nathan made sure to stick around to greet me and answer all my questions, which was very nice. It was such an usually warm sunny day, that I felt bad keeping him at work. Toyota of Wellesley is a terrific place and I would recommend anyone and everyone to shop and become a customer here! They are the complete opposite of the stereotypical car sales men that everyone fears. They really do care about their customers and I am very happy I made a trip to their showroom on Tuesday eveing. I didn't have to look anywhere else! My coworker also has a Toyota and she is going to transfer her service and maintenance over to Toyota of Wellesley since we both really enjoyed our experiences there. They even have a shuttle service that will drive us to work when our vehicles are being worked on. If you make a trip down to Toyota, I would definitely ask for Nathan or Courtney. They are the best! My coworker and I even got new Toyota coffee mugs, which I will bring to work with me on Monday to sit proudly on my desk. Thanks! - Liz More

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From the second I encountered them to the time I received the keys to the new car AND BEYOND, Chris and Greg were extraordinarily helpful, kind, efficient,and energetic. Not only did feel well served, I fe the keys to the new car AND BEYOND, Chris and Greg were extraordinarily helpful, kind, efficient,and energetic. Not only did feel well served, I felt pampered. Chris and Greg, as well as Nathan, created a very positive, friendly atmosphere. Chris and Greg went above and beyond professionalism; I felt like they were on my side, in that they thought ahead about issues that didn't occur to me. For example, Chris noticed that my license plate, which I've been using for over 20 years, was not in the greatest condition, and was concerned about its practicality and my future use of it, offering me advice on dealing with it. Greg was careful to explain all specific issues with financing and insurance, and considerately gave advice on how to handle interim registration issues. Both Chris and Greg went out of their way to ensure that I would receive the $500 rebate offered, although it meant a lot of extra work for them. I told my husband after this purchase experience that I felt like royalty, thanks to Chris and Greg. Sincerely, Helaine W. Dietz More

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Everyone I came in contact with at Wellesley Toyota was professional and very willing to make my experience a great one. Nathan Ingram, who was my salesmen could not have been more professional and his kno professional and very willing to make my experience a great one. Nathan Ingram, who was my salesmen could not have been more professional and his knowledge of the Toyota cars is very impressive. I had entered the show room to drive a used Toyota Highlander and after speaking to Eric Beilowitz found out I had come to the new car show room and that the used cars dealership was next door. Eric explained he had 2010 Highlanders I could test drive If I was interested.I told him I was interested in the Base model and he asked that I wait and he would get me a saleman to take the test drive. That salesman was Nathan he was a great match his style was relaxed and I felt comfortable with the sale. It had been 12 years since I had purchased a car and needless to say I was a bit nervous about the process. Nathan did a great job he made sure I understood how the car handled he told me about the warranty and gave high mark to the Service Dept. all concerns I had. I also spoke with Eric Beilowitz who also had the same relaxed manner I never felt pressured or overwhelmed My overall experience was excellent at Wellesley Toyota I would recommend Wellesley Toyota to family and friends. More

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I bought a new 2010 RAV4 this month from Wellesley Toyota. Toyotathon is great! This is my second new RAV4 from this dealer and I can't be happier! Excellent Salesman, Business Manager and the best S Toyota. Toyotathon is great! This is my second new RAV4 from this dealer and I can't be happier! Excellent Salesman, Business Manager and the best Service Department in New England. They have a customer for life! More

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