Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano | Page 2

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of Nelly Justiniano

July 06, 2026

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Employee Rating

Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service. More

by KENROYSERGEANT41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Liberty Honda responded

Thank you for highlighting our team’s professionalism during your Acura MDX service. We’re delighted you felt completely satisfied and look forward to assisting you again.

July 02, 2026

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Employee Rating

Great communication and quick service. Didn’t try to get me to pay for extra services that weren’t needed. Will definitely use them again. More

by mjillwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Liberty Honda responded

We’re glad you experienced clear communication and swift service on your Honda CR-V without any extra upsells. Nelly will be happy to hear your feedback. We look forward to helping you again.

July 02, 2026

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Great customer service advisor was friendly and kept me informed on repairs, great job guys More

by doc_holladay860
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Liberty Honda responded

Thank you for recognizing Nelly’s efforts to keep you informed during your Honda CR-V service. We’re pleased that our team could deliver a positive experience.

June 30, 2026

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Employee Rating

Reception was good and service is excellent The issue with my car was handled in a very professional way More

by SUNILPEDDIBHOTLA
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 30, 2026

Liberty Honda responded

We appreciate you noting how smoothly our reception and service teams worked. It’s great to hear the issue with your Honda Accord was handled professionally. Nelly and our technicians are grateful for your feedback and look forward to helping you again.

June 29, 2026

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The dealership gave me good information on the status of my car. They called me when my car was ready. More

by DWIGHT.HENRY69
Service Price Transparency
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Recommend Dealer
Yes
Jun 29, 2026

Liberty Honda responded

Thank you for the five-star review. We’re glad our team kept you informed about your Honda CR-V and called as soon as it was ready. We look forward to assisting you again.

June 26, 2026

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Employee Rating

The service advisor was very helpful she went the extra mile twice over with a smile and still ask is there any thing else I can do More

by nevillewhyte63.nw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Liberty Honda responded

It’s great to hear that Nelly took extra steps with a friendly smile while servicing your Honda CR-V. Thank you for highlighting her attentiveness. We look forward to assisting you again.

June 26, 2026

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Quick to get an appointment. Quick to respond to my text messages. All around a great experience. I will definitely go back to the hartford location from now on. More

by Reilly2013
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 26, 2026

Liberty Honda responded

We appreciate you noting our quick appointment scheduling and prompt messaging. We’re glad your service visit was smooth and enjoyable. We look forward to caring for your Honda in Hartford again. Nelly

June 25, 2026

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Employee Rating

Awesome customer service. Nelly has been very helpful and responded to my questions about my vehicle with understanding More

by K1971
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo

Jun 25, 2026

Liberty Honda responded

We appreciate your five-star rating and are pleased Nelly addressed your Honda Passport questions with understanding. Thanks for letting us know how her support made your service experience better.

June 24, 2026

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Her phase was timely and helps me with decision making. I am glad I stopped by More

by shelleannbrown
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 24, 2026

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Everything is good but there’s some things that needs to get addressed from last appointment. Because all the light of my car keeps turning on and off and I had paid for that to get fix and it looks like th More

by Nl320529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Everett

Jun 24, 2026

Liberty Honda responded

Thank you for taking the time to share your review. Please don't hesitate to reach out to us directly if you need further assistance, we are always happy help!

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