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Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano | Page 2

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
64 Reviews
4.8

64 Reviews

Write a Review

64 Reviews of Nelly Justiniano

March 12, 2026

Dealership Rating
Employee Rating

Very knowledgeable service advisor. Very familiar with me and my vehicle. Knows what to recommend to keep the vehicle's original performance.. More

by tyronet138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Svetlana Reish

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Mar 12, 2026

Liberty Honda responded

It’s great to hear our service advisor’s familiarity with you and your Honda CR-V helped maintain its original performance. Thank you for the five-star rating and for trusting us with your vehicle.

March 05, 2026

Dealership Rating
Employee Rating

Nelly was attentive. I did not receive a call back with estimates regarding windshield light More

by EDRICK.FLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio

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Mar 06, 2026

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 28, 2026

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Employee Rating

?? Area to wait for car maintenance is very nice. Service hours are very good. More

by Arotondo
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 28, 2026

Liberty Honda responded

Thank you for highlighting our waiting area and flexible service schedule. Nelly will be glad to know you found the lounge comfortable and the service hours convenient. Please let us know if we can assist with anything else for your Honda CR-V Hybrid.

February 27, 2026

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Employee Rating

They were able to use my road hazard warranty that I had to replace my tire after contacting the road hazard warranty department. More

by rnoble22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Matthew Falcon, Chandler Boutin, Svetlana Reish

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Mar 01, 2026

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad James, Chloe, and our team were able to help, and we hope to see you again!

February 18, 2026

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Employee Rating

I thought the service went great. I was disappointed with the Honda experience for the reporting of an issue with the gasket on my drivers side front door. I need to bring it back aga More

by MKHAGGERTY
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 18, 2026

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out to you. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.

February 17, 2026

Dealership Rating
Employee Rating

The service was good. I liked that they sent me a video of the issue. More

by bernwildor
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 17, 2026

Liberty Honda responded

Thank you for your very kind service review. Nelly and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

February 13, 2026

Dealership Rating
Employee Rating

I meant to rate Nelly Justiniano a '5', I hit 4 by mistake. She was friendly, positive and very informative. More

by P. Gray
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 13, 2026

Liberty Honda responded

Thank you for the 5-star rating and for recognizing Nelly’s friendly and informative support. We’re glad her positive approach made your service visit seamless. We appreciate you trusting us with your Honda.

February 06, 2026

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Employee Rating

My car has more issues after being serviced than before it was brought in. Problems seem to arise after each visit. More

by Jcba4918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 09, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Feb 09, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 06, 2026

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Employee Rating

Good relationship, understanding communication on time repair cost very worth it! inspection at visit every time More

by PEANUTBRICKLE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Matthew Falcon, Chandler Boutin, Svetlana Reish

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Feb 06, 2026

Liberty Honda responded

It’s great to know that our team communicated clearly and performed timely inspections on your Honda. We’re happy the repair cost felt worthwhile. Thank you for choosing us for your maintenance visits.

February 05, 2026

Dealership Rating
Employee Rating

Always clean, courteous and friendly! Whatever I came to service gets handled with no problem and I get a thorough walk through and break down before payment is due! More

by Sincerelychelle
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 05, 2026

Liberty Honda responded

Thanks for trusting us with your Honda Civic service. Nelly is pleased our facility met your expectations for cleanliness and courtesy, and that you appreciated the detailed review of work before payment. We look forward to assisting you again.

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