Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano | Page 5

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of Nelly Justiniano

June 04, 2026

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Employee Rating

The service at liberty was great. Time of service was good also honda honda honda More

by ZARIO1131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Liberty Honda responded

We’re delighted to hear Nelly and the team provided prompt service for your Honda. We look forward to helping you again with any maintenance needs.

May 29, 2026

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Employee Rating

Spent 4hrs for an oil change? Tires weren't rotated, they did repair front tire. Totally disappointed with the service More

by JOEBRAZ1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2026

Liberty Honda responded

Joe, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us directly. Thank you for your time, and hopefully, we can get to the bottom of this.

May 27, 2026

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Employee Rating

Nelly provided excellent service! !! She super pleasant. Nelly demonstrated a high level of professionalism, attentiveness, and dedication that truly stood out. Her ability to address More

by E_SANCHEZZZ
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

May 27, 2026

Liberty Honda responded

We appreciate you sharing how Nelly’s professionalism and attentiveness made your Honda HR-V service so smooth. It’s wonderful to hear she addressed your concerns promptly and efficiently. Thank you for trusting us with your vehicle.

May 26, 2026

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Employee Rating

I appreciated the care and explanation of the service and what was needed, given expense. More

by CHRISTIEFELSING
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

May 26, 2026

Liberty Honda responded

We’re glad Nelly and our team provided clear explanations of the required service and helped you understand the costs. Thank you for trusting us with your Honda Civic and we look forward to serving you in the future.

May 14, 2026

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The service dept is fantastic! Easy to book an appt and a smooth easy process to check in your vehicle. Nelly was especially so nice and so great to work with! She explained everyt More

by stevf36
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

May 14, 2026

Liberty Honda responded

It’s great to hear the booking and check-in process for your Honda Passport was so straightforward. Nelly appreciates your kind words about her clear explanations and prompt replies via text. Thanks for trusting us with your service needs.

May 07, 2026

Dealership Rating
Employee Rating

I was able to drop off my car at a reasonable time. I was helped promptly. Everyone I dealt with was very courteous including the shuttle driver More

by bbehlke
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

May 07, 2026

Liberty Honda responded

Thank you for your five-star rating. We’re delighted we could accommodate your Honda Civic drop-off at a convenient time and that our team, including the shuttle driver, provided prompt, courteous service. We look forward to serving you again.

May 07, 2026

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Employee Rating

Nelly got me in the same day and was grea to work with. The service tech caught an error from the Acura dealership I had previously gone to. Very happy with the entire experience. More

by Happy new customer
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Liberty Honda responded

Thank you for sharing your experience. We’re glad Nelly arranged same-day service for your Acura MDX and that our technician caught the prior issue. We’re delighted you had a positive visit.

May 03, 2026

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Employee Rating

Nelly was thorough with keeping updated as they worked on my car and commutated frequently throughout the day. More

by Chevy
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Recommend Dealer
Yes
May 03, 2026

Liberty Honda responded

We’re delighted to know Nelly kept you informed throughout your Accord’s service. Thank you for trusting us with your Honda. We look forward to assisting you again.

May 01, 2026

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Employee Rating

The service at this dealership is quick, reliable and consistent. Problems are solved quickly and one is well informed of the work done to their vehicle. More

by JOSEMCOLONXV
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Monte , Christian

May 01, 2026

Liberty Honda responded

We appreciate you pointing out how efficiently our team handled your Honda Civic service and kept you informed throughout the process. It’s great to know our consistent approach made a positive difference for you. Marissa and Nelly will be pleased to hear their efforts are valued.

May 01, 2026

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Employee Rating

Nelly took the time to explained what was diagnosed with the car. She was careful in her demeanor More

by MATTHEWSEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Liberty Honda responded

It’s great to know Nelly took time to carefully explain the diagnosis of your Honda CR-V. Thank you for sharing your feedback, and we look forward to assisting you again.

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