Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Nelly Justiniano

Overview Reviews (117) Inventory (218)

Contact Me

View All Employees

< View All Employees

Nelly Justiniano

Nelly Justiniano | Page 6

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

Contact Me

4.8

117 Reviews

Overview Reviews (117) Inventory (218)

4.8

117 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Nelly Justiniano

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

117 Reviews of Nelly Justiniano

April 30, 2026

Dealership Rating

Employee Rating

Appreciate good customer service. Get me out of my appointments promptly. They don't sell me things I dont need in terms of service. Get me out of my appointments promptly. They don't sell me things I dont need in terms of service. More

by AAPPPPONTE1977

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marissa Monte, Svetlana Reish

Apr 30, 2026 -

Liberty Honda responded

It’s great to hear our service team handled your Honda CR-V Hybrid appointments promptly and recommended only necessary work. Thanks for trusting us. We look forward to helping you again.

April 29, 2026

Dealership Rating

Employee Rating

Nelly was very helpful and understanding. She offered the right information so I could seek for the right solution. She offered the right information so I could seek for the right solution. More

by Luis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 29, 2026 -

Liberty Honda responded

It’s great to hear that Nelly provided helpful and understanding support. We’re glad she offered the right information to help you find the best solution for your Honda. Thank you for choosing us and we look forward to assisting you again.

April 28, 2026

Dealership Rating

Employee Rating

Very cordial and friendly. They made everything easy and I received the car in a timely manner. They made everything easy and I received the car in a timely manner. More

by maniscalco76

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Apr 28, 2026 -

Liberty Honda responded

Thank you for sharing your experience with our Honda Civic service. Nelly and our team are pleased to hear the process was friendly and efficient and that you got your car back so quickly. Please let us know if there’s anything else we can assist you with.

April 23, 2026

Dealership Rating

Employee Rating

They did not fix the issue which was the infotainment screen constantly switches off. They claimed after an update they weren't seeing an issue, but before I even drove out of the dealership the issue ha screen constantly switches off. They claimed after an update they weren't seeing an issue, but before I even drove out of the dealership the issue has recurred. It's hard to understand why a certified Honda dealer cannot fix what has been a know issue with Honda infotainment screens. More

by edwardskhary

Verified Customer

Recommend Dealer

Other Employees Tagged: Nelly Justiniano

Apr 29, 2026 -

Liberty Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Edward, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

April 17, 2026

Dealership Rating

Employee Rating

All around great experience. Nelly was superb! She kept me updated of everything going on with my Pilot. I love the videos of the car being expected Nelly was superb! She kept me updated of everything going on with my Pilot. I love the videos of the car being expected More

by denisen52

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Apr 19, 2026 -

Liberty Honda responded

Thanks for sharing about your experience with Nelly here at Liberty Honda. We appreciate your business and hope to see you again soon!

Apr 17, 2026 -

denisen52 responded

Great service. Nelly was awesome and Donald the technician was great too. I reely loved the videos of the car inspection.

April 15, 2026

Dealership Rating

Employee Rating

Good experience. I was informed of everything that was being done. Good waiting room. Bright, spacious and good coffee. I was informed of everything that was being done. Good waiting room. Bright, spacious and good coffee. More

by John

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Apr 15, 2026 -

Liberty Honda responded

We’re pleased to hear our team kept you informed and that you enjoyed our waiting room. We’ll share your compliments about the bright, spacious seating area and fresh coffee with Nelly and the service crew. Thank you for choosing us for your Honda Civic service.

March 28, 2026

Dealership Rating

Employee Rating

Great customer service always a pleasant experience , love getting the videos explaining the work performed love getting the videos explaining the work performed More

by mlalteri

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Lanzo, Chloe Truglio

Mar 28, 2026 -

Liberty Honda responded

It’s great to hear our team provided a pleasant experience each time and that the service videos helped explain the work on your Honda CR-V. Thank you for sharing your feedback and trusting us with your service needs.

March 27, 2026

Dealership Rating

Employee Rating

Great service. Car was completed when they said it would. I will use Liberty again. Car was completed when they said it would. I will use Liberty again. More

by martyvarhue

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 27, 2026 -

Liberty Honda responded

Our service advisor Nelly is thrilled to hear that your Honda CR-V was ready as promised. We appreciate your trust and look forward to assisting you again.

March 24, 2026

Dealership Rating

Employee Rating

Very pleasant From the time I came to the time I left I was informed and Nelly was very helpful and professional. was informed and Nelly was very helpful and professional. More

by Mitch0778

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Mar 24, 2026 -

Liberty Honda responded

It’s wonderful to hear that Nelly provided you with helpful and professional service throughout your visit. We’re glad you felt informed from start to finish. Thank you for trusting us with your Honda Ridgeline, and we hope to see you again for your future service needs.

March 23, 2026

Dealership Rating

Employee Rating

I had a great experience Nelly took great care of me she was professional, efficient and provided excellent customer service with a smile. Love Liberty Honda was professional, efficient and provided excellent customer service with a smile. Love Liberty Honda More

by RACHAEL0516

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Mar 23, 2026 -

Liberty Honda responded

It’s wonderful to hear that Nelly provided professional and efficient care with a smile during your Honda Accord service. We look forward to welcoming you back soon.

Apr 06, 2026 -

RACHAEL0516 responded

I look forward to my upcoming visit this week! Thank you.

Dealership Inventory (218 Vehicles)

2024 Honda Pilot | used

$38,822

2024 Honda Pilot

used

Sonic Gray Pearl exterior

Automatic

All-wheel Drive

$38,822

View Vehicle Details

View Details

2027 Honda CR-V Hybrid | new

$43,705

2027 Honda CR-V Hybrid

new

White exterior

All-wheel Drive

$43,705

View Vehicle Details

View Details

2025 Honda Odyssey | used

$33,684

2025 Honda Odyssey

used

Sonic Gray Pearl exterior

Automatic

Front-wheel Drive

$33,684

View Vehicle Details

View Details

2023 Jeep Grand Cherokee L | used

$28,879

2023 Jeep Grand Cherokee L

used

Silver Zynith exterior

Automatic

Four-wheel Drive

$28,879

View Vehicle Details

View Details

2027 Honda CR-V | new

$34,523

2027 Honda CR-V

new

Red exterior

All-wheel Drive

$34,523

View Vehicle Details

View Details

2024 Honda CR-V | used

$32,576

2024 Honda CR-V

used

Still Night Pearl exterior

CVT

All-wheel Drive

$32,576

View Vehicle Details

View Details

View All Inventory