Nevin Horst | Page 10

Ben is the Glue that keeps this fine dealership together. He is a true car guy, nothing is to much trouble for him. Always making sure you are well taken care of and is meticulous in his roll at BMW of Ft Wa He is a true car guy, nothing is to much trouble for him. Always making sure you are well taken care of and is meticulous in his roll at BMW of Ft Washington. A real Gentleman. More

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I can't thank Troy Pearlman enough for his assistance and top-notch buying experience. Troy was incredibly knowledgeable, informative, and professional. I've met Troy when I was shopping for my mom's car and top-notch buying experience. Troy was incredibly knowledgeable, informative, and professional. I've met Troy when I was shopping for my mom's car and Troy went above and beyond to assist us throughout the whole sales process. As a result, when I started looking for a car for myself, I reached out to Troy directly and bought another car from them within 2 months. People at BMW of Fort Washington are very friendly, knowledgeable and provide the best service you can find out there. I am fascinated by their outstanding service and would recommend them to anyone looking for a new/used BMW!!! Thank you! More

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Steve was amazing! He helped me select all of my features and when my car was delivered, he sent me a video of my car. and when my car was delivered, he sent me a video of my car. More

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Very, very positive experience with Edward Salloum! We found a vehicle that interested us at the West German BMW dealership. We scheduled a visit to test drive the vehicle and due to scheduling conflict We found a vehicle that interested us at the West German BMW dealership. We scheduled a visit to test drive the vehicle and due to scheduling conflicts had to reschedule a couple times, all during the same day. We finally arrived and met with Edward who proves to be nothing but the most professional and knowledgeable auto salesman we’ve dealt with in sometime. Edward certainly knows the automotive industry and you can detect his love for cars during your conversations with him. Not only that, he knows the BMW brand very, very well. He was able to navigate through the iDrive system efficiently and yet still able to explain the system to not only me but also my wife. Well, we did purchase the car, and I plan to contact Edward in the future for any of our BMW related needs. Even though we live nearly an hour away from the dealership, I would make the drive knowing that Edward was going to help me in the process. More

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amazing experience with West German My case of purchasing a BMW car was difficult and it was first time experience with West German dealership. Almost a day I spent with Mike prince, an My case of purchasing a BMW car was difficult and it was first time experience with West German dealership. Almost a day I spent with Mike prince, an amazing man who is a well experienced sales person. He is a good listener, understanding the case and willing to go exgtra mile with customers. "If you have money go and get your car" was not the case with Mike. He worked out an impossible situation and made it possible for me to get my first BMW!! More

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Made buying BMW a great experience! The most professional sales group ever! From the moment I walked into the showroom to the moment I drove away in my new X3, there was never a doubt I The most professional sales group ever! From the moment I walked into the showroom to the moment I drove away in my new X3, there was never a doubt I made the right decision to go to West German BMW. Bob Cesarini has exceeded in making this dealership top notch, from the hard working, kind employees to the cleanliness of the store, even to the small details of a friendly greeting from the front desk, to the quick replies of phone messages or texts. As a first time BMW buyer, there was a lot to learn. Mike Prince sat with me several times and explained the 2 models I was interested in. He took me for test drives, and never hesitated to answer my many questions. I never felt rushed or embarrassed about asking so many questions! I was kept informed throughout the production of my new car, and once it was delivered, Mike went over the entire car, inside and out, and explained everything. Obviously it was a lot of information to digest, and Mike texted a day later to see if I had any questions. He has followed up with me several times to make sure I am happy with the vehicle, and asks if I have any questions that he'd be happy to assist with. Have met with a BMW Genius is an added benefit in learning about the car. More

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Excellent experience Great experience, great service, Franco was awesome, Nevin took care of me and I can’t wait to take a shot with Franco down the shore Great experience, great service, Franco was awesome, Nevin took care of me and I can’t wait to take a shot with Franco down the shore More

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Couldn't be more pleased with WG BMW Very professional and competent. I would recommend dealing with Edward to anyone who would ask. Service is fast and attention to detail was very impr Very professional and competent. I would recommend dealing with Edward to anyone who would ask. Service is fast and attention to detail was very impressive. More

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Great pre-owned experience Worked with Franco in the pre-owned department. He was upfront , responsive and great communications. The car I bought, a 650 i was clean and beautifu Worked with Franco in the pre-owned department. He was upfront , responsive and great communications. The car I bought, a 650 i was clean and beautifully detailed. The sales team including Franco and Horst were honorable and fair in their negotiations. A very positive experience from beginning to end. More

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West German BMW Strikes Out Again!!!! Where to start with my latest experience with this pathetic so called BMW dealer!!!!!! Sometime in September 2016 the engine light lit on a Saturday Where to start with my latest experience with this pathetic so called BMW dealer!!!!!! Sometime in September 2016 the engine light lit on a Saturday late morning, I drove to the Fort Washington service. The service person said it could be just the way I put the gas cap on or something with the grade of gas and I should drive around for a week or two and see if the light shuts off. I wonder if his suggestion had anything to do that service would be closing soon, maybe. I drove around, started using Super Unleaded and the light was still lit. I made an appointment at the Springhouse location, Service said it needed service and that the car may one day just not start. I did not want to leave the car with these people but had no choice. Late in the afternoon of the day of service I was called that they needed the car for another day. After work I went to get something out of the car that I needed for the next day. When I got to the car; the sun roof was opened, the seats were moved and memory set to the new positions, the map was reset and there was over 8 miles added from the time I dropped it off. I always write down the mileage due to these people like to joy ride customer's cars. So I just took the car and told one of the sales people I would not be leaving it. Tonight when I got off the train and got to my car, the car opened but then all the power went off, all the power. I called West German Sales to see if anyone could be sent out since I was at the Oreland train station and only a few minutes away. Service was too busy to talk to me, I asked to be transferred to sales (I figured after 4 leases and one purchase) the sales people that know me would get assistance over to me. As a side note, at 3:47 PM today I got an email from Nick Tosti saying my lease was ending and to go in for a great deal. Apparently, the sales people did not want to help or really cared that I was stuck in the cold and the car could not be locked due to no power and could not just go home. I had to call Thompson BMW in Doylestown who were more than willing to send someone out, unfortunately they are in Doylestown and I was in Oreland, so I had to wait an hour and a half but they showed up, total time of 2 hours because I wasted 30 minutes with West German (I could not be mad at Thompson BMW because they did show up and it was a hike to get to me) and had to do repairs to get the car started. apparently, the issue was related to makeshift repairs done at Springhouse. Of course my response to Nick Tosti cannot be repeated on this site, but I am a Marine Veteran so you put it together. I was able to make an appointment with Thompson BMW on the spot to get it to service right away. Guess where I am getting my next lease in 6 months, Mr Tosti? Yes, Mr Tosti 187 Days and a Wake Up and I will West German BMW free, I feel like a prisoner counting down to my release day. West German BMW a two story car dealer; one story before you purchase and another story after you purchase. This is the worst dealership in the world, the employees feel that they can joy ride customer's cars and act as if it belongs to them. Take your business else where, these has been the worst 14 years of car ownership anyone could have. I have been stupid to keep going back but no more!!!! More

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