Neyma Cuello

I was lied to about my rep being in communication with my warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting worked. I was never told I would have to pay out of pocket. Now I’m getting a bill for $3k. I was extremely patient with my rep because I was not aware I would end up paying for the rental. My jeep took over 4 months to get repaired. Had I known I would never have taken that rental. I tried talking to management and no one would listen. Trey would ignore my calls or texts. When I picked up the jeep it was completely covered in grease. outside and inside the car. I had huge stains in the seats. No covers were used. Mo gloves were used. They charge for gloves and towels and don’t use them. I still have the 4x4 issue I had since the beginning, my car shakes a lot now and the dan is extremely loud. I spend $10k replacing an engine even though it was getting serviced and was told it was not so would not be getting covered under warranty. I can deal with that but not being taken advantage with everything else. Enterprise rental management told me there were several customers that have huge bills and were told their rental were covered. More

by BRADTAHAN Verified Customer Verified Customer

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The customer service is one of the best that I have seen. The attention of the dealership employees had been very professional. The system they have to keep me informed via text message is the best way to ke The attention of the dealership employees had been very professional. The system they have to keep me informed via text message is the best way to keep the customer informed when it comes to being updated about the status of my GOV vehicle. Congratulations. More

by Luis Villanueva Verified Customer Verified Customer

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I dropped off my car on August 4th and tried multiple times to get a status update, but I never received a call back until 10 days later, when I finally got the diagnostic. I’m very disappointed in how t times to get a status update, but I never received a call back until 10 days later, when I finally got the diagnostic. I’m very disappointed in how the Jeep dealer handles communication. Despite making several calls myself to check on my car, I was left without any timely information. Finally picked up my car August 18th, 2 weeks later More

by rolando_xxx Verified Customer Verified Customer

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I was lied to about my rep being in communication with my warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting worked. I was never told I would have to pay out of pocket. Now I’m getting a bill for $3k. I was extremely patient with my rep because I was not aware I would end up paying for the rental. My jeep took over 4 months to get repaired. Had I known I would never have taken that rental. I tried talking to management and no one would listen. Trey would ignore my calls or texts. When I picked up the jeep it was completely covered in grease. outside and inside the car. I had huge stains in the seats. No covers were used. Mo gloves were used. They charge for gloves and towels and don’t use them. I still have the 4x4 issue I had since the beginning, my car shakes a lot now and the dan is extremely loud. I spend $10k replacing an engine even though it was getting serviced and was told it was not so would not be getting covered under warranty. I can deal with that but not being taken advantage with everything else. Enterprise rental management told me there were several customers that have huge bills and were told their rental were covered. More

by BRADTAHAN Verified Customer Verified Customer

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They had my car for a week before they could even look at it then a couple of days for the warranty to approve the repair. Left me over a week without a loaner car. I had to pay for a rent a car for a week it then a couple of days for the warranty to approve the repair. Left me over a week without a loaner car. I had to pay for a rent a car for a week. One of the worst experiences I ever had to repair my car. I would never bring my car here again. More

by DPCPA1 Verified Customer Verified Customer

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Treated me very well. Very prompt and responsive. Gave me accurate information. I will be back!! Very prompt and responsive. Gave me accurate information. I will be back!! More

by msheitelman Verified Customer Verified Customer

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Excelente servicio al cliente. Gracias……Son muy profesionales y resuelven en el día.Seguire utilizando sus servicios. Gracias……Son muy profesionales y resuelven en el día.Seguire utilizando sus servicios. More

by TOMASRODRIGUEZCOELLO Verified Customer Verified Customer

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Todo perfecto me atendieron súper bien. Y me ayudaron en todo. Muy recomendable Mi dealer de confianza Y me ayudaron en todo. Muy recomendable Mi dealer de confianza More

by JAVIERPATRI Verified Customer Verified Customer

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As a customer with many different car manufacturers, I have to express that Jeep Hollywood Service is A +, the experience from my service advisor to the car dealer manager was the best I have ever had have to express that Jeep Hollywood Service is A +, the experience from my service advisor to the car dealer manager was the best I have ever had More

by ALBACITAPATY12 Verified Customer Verified Customer

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Everyone in the dealership was friendly and helpful. They really worked with us to ensure that we were happy with our purchase. They really worked with us to ensure that we were happy with our purchase. More

by div.balki Verified Customer Verified Customer

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