Neyma Cuello | Page 2

read the review read the review that i posted on google and on yelp. furthermore reference the conversations i had with dealer staff and on yelp. furthermore reference the conversations i had with dealer staff More

by tj2448 Verified Customer Verified Customer

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No shuttle or alternative drop-off/ pick-up was provided. Engine cover missing when vehicles was returned. Customer dealt directly with warranty company to ensure timely correspondence with repair shop. Engine cover missing when vehicles was returned. Customer dealt directly with warranty company to ensure timely correspondence with repair shop. More

by NA Verified Customer Verified Customer

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Well, at first I was disappointed because after getting an oil change, the mechanic forgot to put the cap back on. I'll put it on incorrectly and it caused my jeep to overheat and in check engine light to an oil change, the mechanic forgot to put the cap back on. I'll put it on incorrectly and it caused my jeep to overheat and in check engine light to turn on but Allison and Nayma were so helpful and making me feel that they were gonna take care of it. More

by johnnegronunlimited Verified Customer Verified Customer

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Neyma was wonderful , great customer service , walked me through the entire process and explained everything clearly ! through the entire process and explained everything clearly ! More

by Jdrt00 Verified Customer Verified Customer

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I have been trying to get a problem corrected since February 23, 2026. I took the car for service and had to return it 3 times in March and one time in April for the same problem. The technician did hi February 23, 2026. I took the car for service and had to return it 3 times in March and one time in April for the same problem. The technician did his best to remedy the problem to no avail. The technician met with me to find out if there was anything unusual I noticed whenever the problem occurred. Still no resolve to the problem. In the end I traded the vehicle. I will admit I truly appreciated the efforts made which is why I rated less than a 5. More

by dlaurent5050 Verified Customer Verified Customer

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I came in because I was getting start/Stop Unavailable service start stop system. She never checked anything right away she said I need a battery and that message should go away. I paid $702.00 and the me service start stop system. She never checked anything right away she said I need a battery and that message should go away. I paid $702.00 and the message is back. More

by pmitchell4 Verified Customer Verified Customer

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Constantly have to follow up. It took 6 days to get a response after sending multiple messages. It took 6 days to get a response after sending multiple messages. More

by Scott- Verified Customer Verified Customer

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Service department was good disappointed with the mechanics for forgetting something as simple as putting a the oil cap back. mechanics for forgetting something as simple as putting a the oil cap back. More

by johnnegronunlimited Verified Customer Verified Customer

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I have been taking my Jeep there for three years for Recalls and general maintenance. The service is always the best. Recalls and general maintenance. The service is always the best. More

by Fernandoaguirre01 Verified Customer Verified Customer

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I've honestly never had a good experience with the service department here. Until this most recent experience I've only used the service department twice for an oil change. In both cases I made an app service department here. Until this most recent experience I've only used the service department twice for an oil change. In both cases I made an appointment in advance and in both cases they didn't begin service on the vehicle until an hour after the appointment. What's the point in making an appointment? This most recent experience was to address a recall on the vehicle. Someone from the service center reached out to me via text to set up an appointment. I asked how long the fix would take and was told approximately 2 hrs. I scheduled a 7am appointment with this understanding. Upon dropping off the vehicle I was informed it would probably take a week and also that the person who handles loaner cars wasn't there. No other options were offered and so I was left to find my own way home (via rideshare). When I picked up the vehicle a few weeks later I asked about reimbursement for transportation expenses. Was given a number to call , who then required me to send them a copy of the work order which I didn't have at the time because I was traveling for work. Meanwhile Jeep was asking me to submit a review, so I said I'd be happy to if they could send me an email of the work order. I finally received it 5 days later after which I had already returned from the work trip and sent a picture of the paper copy to the reimbursement department. The reimbursement department informed me that they can only reimburse me for rental car expenses, not rideshare which would have been nice to know from the beginning. Additionally I just received the reimbursement check and it falls short of what I paid for the rental with no explanation provided So no, this was not a good experience at all. More

by allensefranek Verified Customer Verified Customer

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