Nicholas Sohovich | Page 5

This was the best Customer Service I have had by far. I am so glad Ricart was willing to work with me to get the car that I really wanted.Everyone was Friendly and very helpful. Good communication between am so glad Ricart was willing to work with me to get the car that I really wanted.Everyone was Friendly and very helpful. Good communication between sales and managers. I thought I was going to have to give up buying a car because previous dealers I went and looked at were rude and not very friendly or willing to work with me. But Nick, Aaron and Jeff were awesome and did 150%. Thanks again. More

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We bought a 2013 Kia Soul and Joe Eddy & Nicholas Sohovich helped with every step of the buying process. Thay were wonderful to work with.Two thumbs up for both of them. The only complaint I have is Sohovich helped with every step of the buying process. Thay were wonderful to work with.Two thumbs up for both of them. The only complaint I have is they never had much of a choice on the Kia Soul. They should of had at leasr 3 or 4 to choose from. Thir was nothing Joe or Nick could do about that but it would have been nice to have a choice. I love my Soul I am still trying to adjust my head to it being so small.LOL But yes I would go back to Joe or Nick again and I will recomend them . More

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Nick Sohovich provided EXCELLENT customer service as our sales person. We were in the market for two cars and Nick patiently test drove multiple models with us over a 4-month period. We decided on the Kia sales person. We were in the market for two cars and Nick patiently test drove multiple models with us over a 4-month period. We decided on the Kia Forte and came into the dealership the day before Thanksgiving to confirm the price and Kia financing rates that we had been given a month before. We were on a short schedule, but wanted to confirm prices/rates and set an appointment with Nick to purchase a vehicle the day AFTER Thanksgiving. It was Nick's day off so we worked with Sales Mgr. Aaron Madry. We knew which model and which color we wanted (which wasn't in stock at Richart)...so Aaron was DETERMINED to sell us a car that was in stock --with more features than we wanted to pay for. Although Aaron did give us an EXCELLENT price on the IN STOCK car...it was frustrating that he wouldn't even consider searching for...or giving us a firm price on an out of stock car (which ultimately would have cost us less and been EXACTLY what we wanted). Ultimately we agreed on a price for the stock car ONLY TO FIND that Aaron wouldn't accept a deposit to hold the car for two days while we checked out our other personal financing options. The only option Aaron gave us was to commit to filling out all of the purchase and financing paperwork THAT DAY (the day before Thanksgiving) rather than Aaron accepting a $100 deposit and setting an appointment to fill out paperwork the day after Thanksgiving (at that point we’re out of the car shopping market and we’re researching financing options…NOT looking for another car or another dealer). Finally, Aaron said that he would call us at the end of the day IF the stock car was still unsold so that we could set an appointment to purchase it the day after Thanksgiving. Aaron didn’t call us back as he promised and his “my way or the highway” sales routine ultimately led us to look for another dealer who actually DOES put the customer first. My only regret is that our salesman NICK SOHOVICH gave excellent customer service and lost a commission because his sales manager took the HIGH PRESSURE approach. We paid $100 more for the same car at HATTFIELD and were treated with respect. This is our SECOND bad purchase attempt experience at Richart; and, with all of the other dealer options in the Columbus market who are willing to earn our business…we won’t go back. More

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They were more then willing to work with us and my concerns of changing to a new car. No matter what we wanted or asked if they didn't have the answer they got it. We took over a week to make our deci concerns of changing to a new car. No matter what we wanted or asked if they didn't have the answer they got it. We took over a week to make our decision and they weren't to pushy about that. Our overall experience with them was wonderful. We bought a car from Ricart about 4 years ago and thought to try them again for this one. Usually we don't go to the same dealer twice. But both times was a very pleasant experience with them. John Thorton was our first sales rep and even know he couldn't sell the new cars this time around he also made sure that we were taken care of. Which is about and beyond his customer service requirements. Great group of guys to work with. More

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