Nicholas Stephens

ITEMS STOLLEN AT Service Center. .. Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for fo .. Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for four days...after my husband and I persistently called to get our car back, which Richie was very hesitant to return our car, upon getting our car back 4 high end sunglasses (and prescription glasses) (Ray Band/gucci) were missing from the center console... also including irreplaceable jewelry. Items were not left out and they were in the center console of the car. Richie is not answering the calls, texts or voice messages....Brittany the manager lacks any sort of empathy. More

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30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notice. Two weeks have passed (six weeks since the service visit) and windshield wiper fluid, brake fluid, and radiator fluids levels are extremely low. After four attempts calling, Chris nor any other Service Manager have responded to calls. The 30 thousand mile Service Visit cost over $600. I cannot help but questions if any works were done on the car. I hope Lithia Reno Subaru does not treat others in this manner. Poor workmanship and poor service. More

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Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. Very unprofessional and no guarantee on service l l. More

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Courteous, receptive, prompt, efficient My first time having my Subaru (Purchased in the Bay Area) serviced locally here in Reno at Lithia. I hope not to be back anytime soon (Subaru's ar My first time having my Subaru (Purchased in the Bay Area) serviced locally here in Reno at Lithia. I hope not to be back anytime soon (Subaru's are reliable), but if I do need the vehicle serviced, it will be at Lithia. I was very pleased with the service they afforded me, inspite of the recall work they had to do on my vehicle. Thanks Lithia Subaru More

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Service I always receive excellent service at Lithia Reno Subaru and I've been a Subaru owner for many years. I wouldn't drive any other make of car. I LOVE I always receive excellent service at Lithia Reno Subaru and I've been a Subaru owner for many years. I wouldn't drive any other make of car. I LOVE my Impreza! More

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