Nick Covino | Page 138

Long-Time Service Customer Always a pleasure working with Nick Covino--very professional, thoroughly explains any maintenance work that is being done and keeps you updated throu Always a pleasure working with Nick Covino--very professional, thoroughly explains any maintenance work that is being done and keeps you updated throughout the process. More

by gray2rb Verified Customer Verified Customer

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first time @ Jackson Check-in was easy and the team made sure to complete the repairs quickly so I had my car back in the time frame I requested. Check-in was easy and the team made sure to complete the repairs quickly so I had my car back in the time frame I requested. More

by gt buzz Verified Customer Verified Customer

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Nick, my Service Rep, is the best I have ever worked with! The service team strives to do their best and Nick Covino, the Service Rep, is the difference maker in the Team. He is the very best at that dealershi The service team strives to do their best and Nick Covino, the Service Rep, is the difference maker in the Team. He is the very best at that dealership. Unfortunately, they seem to have a problem retaining/hiring mechanics that can service our vehicles. I took my car in three weeks ago for service because the Navigation System was not working right. First they told me that it was a GPS antenna issue and that they would order the part. Maximum 1-2 days in the shop. Then I was told they could not get it fixed and that it would take longer. Finally Nick called me and stated that they had ordered the NAVI System to replace what seemed to be a bad unit. NAVI works now great, but... my car was at the dealer for two (2) weeks! Yes, Nick pulled a rabbit out of his hat in getting me a loaner because they did not have any available. Nick went above and beyond to serve his customer. But if they do not hire more mechanics, Nick bears the wrath of unhappy customers when it is not his fault. I have leased or purchased 7 Acura's since 1991. I know the product, and the service levels, but two weeks in the shop because of a NAVI issue is unreasonable. Please help Nick and the other Reps help us, the paying customer. Other than that, Jackson Acura rocks! Mike Corujo More

by MCORUJO Verified Customer Verified Customer

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Great Service, Honest Service Department I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The Service Manager, Rodney Jones, manages a great service department and they are always transparent to what needs to be completed and DO NOT use scare tactics or a pushy sales approach to gain more business, like many other service departments do. If you have an Acura, this is the only service department you need to take your car to for peace of mind. Thank you Jackson Acura team! More

by ttrzaska88 Verified Customer Verified Customer

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Timely- no hassle Got me in early for an afternoon appointment. Always accommodating- reviewed everything they did. Never have had any issues. Just purchased another Got me in early for an afternoon appointment. Always accommodating- reviewed everything they did. Never have had any issues. Just purchased another call from Reggie. Second in two years. Would highly recommend him as a no pressure salesman. He actually took the time to ask us what we wanted instead of trying to sell us something More

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Consistent Service I’ve been going to Jackson Acura for years and I’m always cared for like family. Consistency and quality service can be expected. iNick, my service a I’ve been going to Jackson Acura for years and I’m always cared for like family. Consistency and quality service can be expected. iNick, my service agent, always handles the details and sends me off confident that the work was done right. More

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2 words, Nick Covino. The best Service Consultant, period!! I had 2 separate car problems over the last 60 days. Nick was quick to ID the problems himself, made sure I had loner cars, had the cars fixed on time I had 2 separate car problems over the last 60 days. Nick was quick to ID the problems himself, made sure I had loner cars, had the cars fixed on time and was a perfect professional throughout the entire experience, especially providing timely updates!!! I will be sending all my, and my friends, business to Jackson because of Nick!! You better keep Nick happy!!! He is a "keeper!!!" More

by jimc5650 Verified Customer Verified Customer

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Great Service As always, Nick and your entire crew did a great job! In and out faster than promised. Full inspection on vehicle done, results reviewed, and car retu As always, Nick and your entire crew did a great job! In and out faster than promised. Full inspection on vehicle done, results reviewed, and car returned washed and clean.. More

by KenB Verified Customer Verified Customer

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Routine service This visit was not typical of what I have come to expect from the service team. After driving in, I had trouble getting anyone's attention, and final This visit was not typical of what I have come to expect from the service team. After driving in, I had trouble getting anyone's attention, and finally a young man did come and take my key and information. He told me to go in and wait, then he disappeared. I sat at a table patiently, totally ignored for well over 5 minutes. I finally asked one of the service reps what was up, and Nick then took me and did a good job from there. Nothing worse than a customer feeling totally ignored at the point of arrival. I am reconsidering whether I'll continue taking my RDX to Jackson. Service quality--while tires were not rotated, it did not appear from the dashboard tire pressure indicator that pressure was checked and adjusted; inflation appeared lower than recommended. More

by jbrege Verified Customer Verified Customer

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Great service I received exceptional and friendly service from Ayesha. She's always attentive and displays great customer service every time I visit. She explain I received exceptional and friendly service from Ayesha. She's always attentive and displays great customer service every time I visit. She explained the issue I was having and what is causing it and affect it would cause if I did not get it repaired in a timely manner. More

by TSR Verified Customer Verified Customer

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