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Nick Covino
Nick Covino at Jackson Acura

Nick Covino | Page 47

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,693 Reviews

Committed to customer satisfaction and strive for the best relationships with YOU the client Knowledge of the Acura line comes Experience

4.8

1,693 Reviews

Write a Review

Dealership Experience

26 yrs, 9 mos

Industry Experience

48 yrs, 5 mos

Specialties & Trainings

Been in the Dealership roles since 1978-Service Advisor-Service Manager-Body shop Estimator-Been at Jackson Acura for 9 years

1693 Reviews of Nick Covino

March 02, 2023

Dealership Rating
Employee Rating

Jackson Acura sent my daughter home in a defective car, after promising to troubleshoot and fix. Yvonne assured me they would find the issue, after I explained to her that my daughter had been stranded twi More

by tyreaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rodney Jones, Yvonne Russell

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Mar 03, 2023

Jackson Acura responded

I spoke with the client yesterday, and explained to him that since we could not duplicate the symptom of the vehicle not shifting from park intermittently . We did, however, give him the three most likely components that could cause this, we also made him aware of how difficult it is to pinpoint the exact repair without the problem happening. I did offer to try one most likely repairs for the client and no charge but he declined.

February 28, 2023

Dealership Rating
Employee Rating

Nick and the team were very responsive, and the service was fast. They recommended work in order of need without trying to push extra services. Excellent work! More

by jazzmusicman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2023

Jackson Acura responded

It's great to hear that our team delivered a 5 Star experience! Thank you for choosing Jackson Acura! We look forward to seeing you back again in the future.

February 26, 2023

Dealership Rating
Employee Rating

In these days of really crappy customer service they were a breath of fresh air. Everyone was very courteous. Nick was awesome. All the work was done very timely. I Will be back and would recommend.to others More

by MarcBanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Wallace

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Feb 28, 2023

Jackson Acura responded

It's great to hear that our team delivered a 5 Star experience! Thank you for choosing Jackson Acura! We look forward to seeing you back again in the future.

February 18, 2023

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Employee Rating

Exceptional customer service. Alway go above and beyond to make sure the customers needs are met. More

by E. Lagarde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

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Feb 20, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with the team, and we look forward to working with you again.

February 18, 2023

Dealership Rating
Employee Rating

Their Customer Service First is the best of any Acura dealer I have dealt with! More

by MCORUJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dmitry Gumanov, Sergei Potapoff, Joey Andrews

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Feb 20, 2023

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

February 18, 2023

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Employee Rating

Pleasure to work with. Friendly team with very good communication. I highly recommend this dealership. More

by markbuckner602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2023

Jackson Acura responded

Mark, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 17, 2023

Dealership Rating
Employee Rating

My advisor did a great explaining what my car needed and helped me make an informed decision. More

by Nope
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 15, 2023

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Employee Rating

We had a great experience, thanks Nick for taking care of us, prompt service, you are the best! More

by Xprasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2023

Jackson Acura responded

It's great to hear that Nick and our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

February 14, 2023

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Employee Rating

Jackson Acura is very customer focused and they aim to please beyond delight. Satisfied customer More

by Rett1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 11, 2023

Dealership Rating
Employee Rating

Your service department is excellent— the work is done on time and as promised. Nick Covino did a great job and was very courteous — I requested him after he did a great job the time before this. More

by wlflaherty3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2023

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

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