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Nick Cruz
Nick Cruz at Lexus of Sacramento

Nick Cruz | Page 11

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5
360 Reviews
4.5

360 Reviews

Write a Review

360 Reviews of Nick Cruz

December 21, 2023

Dealership Rating
Employee Rating

Nick Cuz at Lexus of Sacramento is awesome! He is professional, friendly, and listens. He responds quickly and treats each customer with respect. More

by classykate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kent Owens

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Dec 22, 2023

Lexus of Sacramento responded

We're glad to know that you had a positive experience with Nick at Lexus of Sacramento! Our team is dedicated to providing top-notch service and we appreciate your feedback. Thanks for choosing us!

December 20, 2023

Dealership Rating
Employee Rating

It seems unless I'm Working with Nick I get mix messages and people don't seem to know the information More

by Ean2123
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

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Dec 20, 2023

Lexus of Sacramento responded

We're sorry to see that your experience wasn't as seamless as we'd like. We aim for clear communication and accurate information across our entire team, so it's disappointing to learn about the mixed messages you received. If you have any further concerns or questions, please don't hesitate to reach out directly so we can clarify any misunderstandings. Thank you, Russ McDuffie - Service Director - 916.465.6291

December 17, 2023

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Employee Rating

Great job on my car for service and waiting time was awesome. Thank you for job well done More

by JAILNURSESACTO911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson , Kent Owens

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Dec 17, 2023

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 16, 2023

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Employee Rating

Provided an excellent service checking status of my vehicle and washed exterior of my car. More

by RPEABOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

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Dec 17, 2023

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 15, 2023

Dealership Rating
Employee Rating

Timely Service. Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and t More

by timetotrek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach, Kyle Reid, Kevin Keon

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Dec 17, 2023

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Christina had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 15, 2023

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Employee Rating

Courteous Thoughtful Hardworking Excellent work Friendly Nice Responsive Engaging Honest Dependable Trustworthy Caring Considerate Fair More

by gbdonkor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

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Dec 17, 2023

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 10, 2023

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Employee Rating

Attentive with good communication about progress of service completion. Areas to relax while waiting, with water and coffee available. More

by TERESAWDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2023

Lexus of Sacramento responded

Thank you, Teresa. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 10, 2023

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Employee Rating

It was easy to make appointments. Service was completed in timely manner Nick made my visit very convenient. More

by Virginia
Service Time
Recommend Dealer
Yes
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Dec 11, 2023

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick and the team met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

December 08, 2023

Dealership Rating
Employee Rating

Efficient service, quality service and friendly service is what I expect and what I received at LOS. More

by Panther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

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Dec 08, 2023

Lexus of Sacramento responded

Thanks so much for leaving Lexus of Sacramento a five-star review! It's great to hear our team provided exceptional service. See you down the road!

December 08, 2023

Dealership Rating
Employee Rating

Nick was amazing great customer service My service was fast and efficient nick made sure I was taken care of he went above and beyond More

by TIAKING2013
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

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Dec 08, 2023

Lexus of Sacramento responded

Thanks for sharing about your experience with Nick and our team here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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