This dealership is being remodeled, but they seemed to
have things quite organized , inside and out. I had Christine this time, everyone I've had is pretty nice. I did have to wait a good while for them t
have things quite organized , inside and out. I had Christine this time, everyone I've had is pretty nice. I did have to wait a good while for them to do a diagnostic, and I didn't think it was going to be that long. I always bring my car in for service, funny they found all kinds of things wrong, when I was only in for a sensor that comes on and off. This is the second sensor I've had replaced, and I have 2 more to go I'm told. I've been bringing my car in since 2009, and to hear all these other thing was not good. No I didn't have all the other stuff done cause it would have been well over 7,000, and I can buy a new car for that amount.
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by MICKEE5585
Verified Customer
Verified Customer
Aug 25, 2021 -
Lexus of Sacramento responded
Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. Please don't hesitate to reach out if you have any questions or concerns, we'd be happy to address them! We appreciate your business and hope to see you again.
Christian Simon
General Manager
Lexus of Sacramento - The Elite of Lexus
Staff is courteous and pleasant and detail oriented. It’s
apparent that great Customerservice is instilled in every single team member. Visit was stress free.
apparent that great Customerservice is instilled in every single team member. Visit was stress free.
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by Azizzag
Verified Customer
Verified Customer
Aug 23, 2021 -
Lexus of Sacramento responded
Thank you so much for the rave review! It really means a lot to hear that you're a satisfied customer, and we appreciate you coming to Lexus of Sacramento for your service needs. Have a great week!
I brought my car into have a map update. The service
writer was very helpful and pleasant to work with. He told me exactly what to expect and not to expect from this service. I will definitely be return
writer was very helpful and pleasant to work with. He told me exactly what to expect and not to expect from this service. I will definitely be returning for my next service.
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by IBMIACONCHITA
Verified Customer
Verified Customer
Aug 16, 2021 -
Lexus of Sacramento responded
Hearing that your experience with us was helpful and pleasant lets us know we're making all the right moves. Thank you for trusting Lexus of Sacramento and we hope to see you next time!
Excellent and quick service. I was called when the
service was completed. Even with their remodeling the process was fast. A fan was needed, which is on order.
service was completed. Even with their remodeling the process was fast. A fan was needed, which is on order.
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by Runner16
Verified Customer
Verified Customer
Aug 09, 2021 -
Lexus of Sacramento responded
Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again next time!
Nick is always pleasant to work with. Even with all of
Nick is always pleasant to work with.
Even with all of the construction going on, the Service Dept were very attentive.
Excellent Service
The b
Nick is always pleasant to work with.
Even with all of the construction going on, the Service Dept were very attentive.
Excellent Service
The best
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by RTAL738
Verified Customer
Verified Customer
Jul 26, 2021 -
Lexus of Sacramento responded
We're so glad to hear that you enjoyed working with Nick! We appreciate your loyalty to Lexus of Sacramento and your kind words about our service team. See you next time!
Service at Lexus of Sacramento was excellent! I can
always count in personalized service listening to my questions and making sure I was satisfied when my car was ready. Thank you!
always count in personalized service listening to my questions and making sure I was satisfied when my car was ready. Thank you!
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by VIRGINIAINSAC
Verified Customer
Verified Customer
Jul 20, 2021 -
Lexus of Sacramento responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Christian Simon
General Manager
Lexus of Sacramento - The Elite of Lexus
The car runs perfect and dont see any warning lights on
the cluster,
Little pricy but satisfied thanks lexus of sacramento we'll see you next time
the cluster,
Little pricy but satisfied thanks lexus of sacramento we'll see you next time
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by EDILBERTOPAMINTUAN
Verified Customer
Verified Customer
Jul 05, 2021 -
Lexus of Sacramento responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Christian Simon
General Manager
Lexus of Sacramento - The Elite of Lexus
paid for outside detailing, was it gets vacuum inside.
It clearly did not get vacuumed in the back hatch. very disappointing considering the cost had gone up
It clearly did not get vacuumed in the back hatch. very disappointing considering the cost had gone up
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by TINNEYSUSIE
Verified Customer
Verified Customer
Jun 30, 2021 -
Lexus of Sacramento responded
Thank you for taking the time to share your feedback with us. We will be sure to share your concerns with our team. If you would like to discuss things further, please reach out.
Thank you for your time, Susie.
Christian Simon
General Manager
Lexus of Sacramento - The Elite of Lexus
Outstanding service is the rule at this Lexus of
Sacramento even during renovation (this is the second one I have experienced). I have been servicing my Lexus vehicles since 1993. Service representa
Sacramento even during renovation (this is the second one I have experienced). I have been servicing my Lexus vehicles since 1993. Service representative Nick Cruz has been super helpful taking over for Jeff Dyke.
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by MADIAZ
Verified Customer
Verified Customer
Jun 16, 2021 -
Lexus of Sacramento responded
Thank you for taking the time to leave us this fabulous, five-star review! We are very happy to have provided you with such a positive experience over the years! We sincerely value your loyalty to us here at Lexus of Sacramento!
Christian Simon
General Manager
Lexus of Sacramento - The Elite of Lexus
Always helpful and right on top of everything. I’ve never
had a problem they couldn’t handle.
Very friendly and easy to work with.
had a problem they couldn’t handle.
Very friendly and easy to work with.
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by BDUCKMOM1999
Verified Customer
Verified Customer
Jun 14, 2021 -
Lexus of Sacramento responded
Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience!
Christian Simon
General Manager
Lexus of Sacramento - The Elite of Lexus