Dealer Reviews
Cars for Sale
Dealer Log In
Nick Cruz
360 Reviews
360 Reviews
Write a Review
360 Reviews of Nick Cruz
Verified Customer
April 30, 2021
For more than thirty (30) years i have dealt exclusively with this dealership from sales & service and never once had any complaint with anyone about service or other business from the moment i drive in to with this dealership from sales & service and never once had any complaint with anyone about service or other business from the moment i drive in to the time my business there is completed. I have referred friends to Lexus of Sacramento and they all came back to show me their purchase and to say thanks. More
by ALNLHALL
Other Employees Tagged: Mike Huttleston
April 30, 2021
My first Lexus LS 300 was my first introduction to Lexus Of Sacramento and because of the quality of the product i returned in 2001 and purchased a LS 430 that i still own. In addition to the quality of the Of Sacramento and because of the quality of the product i returned in 2001 and purchased a LS 430 that i still own. In addition to the quality of the product, i have always been satisfied with professionalism of the service consultants and the mechanics. Overall i'm sold on every thing about this dealership. More
by ALNLHALL
April 25, 2021
Nick Cruz is the best representative. Nick is professional, knowledgeable, courteous, and patient. My questions are answered and I’m never pressured to purchase a service. professional, knowledgeable, courteous, and patient. My questions are answered and I’m never pressured to purchase a service. More
by PRHODES5
April 20, 2021
THE SACRAMENTO LEXUS DEALERSHIP IS AN OUTSTANDING PLACE TO GO AND PURCHASE A NEW OR USED LEXUS. THE MANAGERS, SALES AND SERVICE PERSONNEL THERE ARE VERY PROFESSIONAL AND ARE ALWAYS EGER TO ASSIST YOU IN WH TO GO AND PURCHASE A NEW OR USED LEXUS. THE MANAGERS, SALES AND SERVICE PERSONNEL THERE ARE VERY PROFESSIONAL AND ARE ALWAYS EGER TO ASSIST YOU IN WHATEVER INTEREST OR SERVICE PROBLEM YOU MAY ENCOUNTER WITH YOUR NEW OR USED LEXUS. CHECK OUT THE SACRAMENTO LEXUS DEALERSHIP AND EXPERIENCE THAT OUTSTANDING PROFESSONAL SERVICE. YOU WANT REGRET IT. YOU WOULD BE GLAD YOU DID. THANKS GUYS FOR ALWAYS PROVIDING ME WITH OUTSTANDING SERVICE. A LOT OR PRASE SHOULD BE GIVEN TO NICK CRUZ. HE ALWAY GOES OUT OF HIS WAY TO MAKE SURE THE CUSTOMER IS WELL TAKEN CARE OF AND THEIR NEEDS ARE TAKEN CARE OF. THANKS AGAIN NICK FOR A JOB WELL DONE. JIM WOOD More
by JAMESWOOD8233
Other Employees Tagged: Eric Foltz
April 14, 2021
I had trouble closing up my glove box on my 2018 RX 450 H, I called Lexus of Sacramento and I spoke with Eric. He said stop in and we’ll take a look. I drove in and he fixed it in five minutes. Lexus of Sa H, I called Lexus of Sacramento and I spoke with Eric. He said stop in and we’ll take a look. I drove in and he fixed it in five minutes. Lexus of Sacramento is the best! More
by Rebecca Dermer
Other Employees Tagged: Kent Owens, Christina Carson, Tracey Cach, Kyle Reid , Eric Foltz, Brandy Joseph, Genesis
April 12, 2021
I've been a customer 16+ yrs. most of the time I've received service that met my expectations. The last 3 years, I've had a handful of isolated- I hope- issues, i.e. my 49r license plate frame was take received service that met my expectations. The last 3 years, I've had a handful of isolated- I hope- issues, i.e. my 49r license plate frame was taken from front of my car and a bag of quarters was stolen from my console. I reported, but no results. The latter situation (quarters) I was offered a $20 discount on next car service, but again, nothing resulted from that. More
by MaggieMae
Other Employees Tagged: Tracey Cach , John Dickinson
April 09, 2021
Mike and Brandy always provide excellent service abs advice. It seems like nothing ever really goes wrong with a Lexus. Just ask my 2010 and my 2018. advice. It seems like nothing ever really goes wrong with a Lexus. Just ask my 2010 and my 2018. More
by SHANNONH60
Other Employees Tagged: Christina Carson, Tracey Cach , Joe Burton, Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph
April 06, 2021
YES as always you guys are awesome! keep up the good work. Shuttle service should be available within 10 minutes. Send in more service deals. work. Shuttle service should be available within 10 minutes. Send in more service deals. More
by SKUMAR7754
Other Employees Tagged: Christina Carson, Tracey Cach , Joe Burton, Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph
March 22, 2021
I came in for a recall service but decided to add an oil change. Checking in was casual as planned, including receiving a loaner. I was advised that it would take up to 6 hours to repair. The sales agent ca change. Checking in was casual as planned, including receiving a loaner. I was advised that it would take up to 6 hours to repair. The sales agent called me in the afternoon to advise potential services to repair. I gave a call back, unanswered, and left a voicemail to discuss the options. My mindset was my car was already there and performing additional services would be doable. I didn't receive a call back for 2 hours. I decided to drive back to the dealership to pick up my car and forego any additional services. I live 25 minutes away from this dealership so getting service here is not convenient at all. There are no other Lexus dealerships nearby. When I arrived, I saw the same service agent sitting at his desk with his cell phone. He made eye contact with me and acted like nothing happened. I go straight to the back to pay for my car. There was the parts department where someone was on the phone. No other person was at the counter and I was the only one in line. Standing about 3 feet away from the counter. 15 minutes go by and no one was there. It wasn't until 2-3 other customers came behind me that the service rep got out of her desk in the back and noticed that I was there in the front. She apologized and said she didn't see me. By the time I got home, the service agent called me back and apologized for not checking his voice mail. This is also the 2nd time, in a row, where I had a bad service experience. I failed to report the bad review prior to Covid-19 (where the service agent went to lunch, came back late and I was left sitting in my car for over 20 mins without help). This dealership is consistently bad. The service is so bad, this time, that I am looking to get rid of my Lexus as soon as possible so I don't have to deal with this dealership. I love my car. I LOVE my prior dealership (Lexus of Marin), where I purchased 2 cars from even though I live in Sacramento County. But I don't love it that much to keep getting services from the Sacramento Lexus, the closest authorized Lexus dealership near me. More
by DAVIDN2002
Other Employees Tagged: Brandy Joseph
Dealership Inventory (186 Vehicles)
