Nick Cruz
Nick Cruz at Lexus of Sacramento

Nick Cruz | Page 27

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5
360 Reviews
4.5

360 Reviews

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360 Reviews of Nick Cruz

December 02, 2020

Dealership Rating
Employee Rating

Evertime i have my car serviced everyone is always so professional. I appreciate that everyone was wearing a mask and social distancing. They were fast and I appreciate the rental More

by MARC21563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Burton, Eric Foltz

Dec 03, 2020

Lexus of Sacramento responded

Thanks so much for taking the time to leave us a review! We are thrilled to hear that our service team consistently delivers a top-notch service experience for you. The health and safety of our customers is our top priority, so we appreciate you mentioning the safety precautions taken here at Lexus of Sacramento. Thank you and have a great day!

November 29, 2020

Dealership Rating
Employee Rating

Always great service. The only thing I would recommend is provide more indoor seating in the waiting area. There were no available seats for all customers and I had to sit in the computer room which was cold More

by RITA_194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach , Joe Burton, Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph

Nov 29, 2020

Lexus of Sacramento responded

Rita, thank you for taking the time to share your thoughts on working with our team. We will be sure to pass along your comments, and we hope you will give us another opportunity to serve you! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 19, 2020

Dealership Rating
Employee Rating

For two+ years running, we have received excellent customer service, from the initial purchase of our 2019 LS300H to each and every follow up service appointment. When needed i was able to have access More

by KIMOKIMOKEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Cach , Eric Foltz

Nov 19, 2020

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 18, 2020

Dealership Rating
Employee Rating

The customer service is amazing. They done a very professional job to take care my vehicle. Five stars recommended!All of my family loves Lexus! More

by WLIMIN419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach , Joe Burton, Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph

Nov 18, 2020

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 16, 2020

Dealership Rating
Employee Rating

Great service and great follow up service when I thought my tires weren’t properly balanced. Turned out to be something else and was resolved quickly. More

by JWENGER15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 17, 2020

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 10, 2020

Dealership Rating
Employee Rating

We were able to get a same-day appointment for service. They provided a loaner vehicle so our plans for the day were not interrupted. The service was completed when promised. Overall, an excellent experien More

by AGENNUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2020

Lexus of Sacramento responded

Thank you for taking the time to review us! It is wonderful to hear that the Lexus of Sacramento team delivered such an efficient service experience. We appreciate your support and are wishing you many safe and happy miles down the road!

November 08, 2020

Dealership Rating
Employee Rating

I’ve been Buying from this dealership for the last five years and every time I applaud your professionalism and kindness and willing to make a deal thank you More

by SHELLY_G2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Simon, Mike Zinda , Ron Kaulen

Nov 09, 2020

Lexus of Sacramento responded

Thank you so much for trusting us with your business time and time again! We are delighted that you can depend on our Lexus of Sacramento team to deliver professional service. Safe travels in your new ride!

November 05, 2020

Dealership Rating
Employee Rating

The bay is messy and it is a turn off considering that Lexus IS a luxury brand. the door to a service area was propped open with a car battery. There were spider webs where the ceiling and wall meet. Ther More

by JDVALDES
Quality Of Work
Recommend Dealer
Yes
Nov 06, 2020

Lexus of Sacramento responded

Thank you for taking the time to leave us this feedback. We do strive to create a comfortable environment for our guests here, and I will be sure to share this with my team and work to improve the experience going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Eric Foltz - Service Manager - (916) 465-6291

November 04, 2020

Dealership Rating
Employee Rating

My service experience with Nick as my advisor is always top notch, his attention to detail since the purchase of my vehicle has been exceptional. More

by RUIZM.2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2020

Lexus of Sacramento responded

It's great to hear that you've received consistently excellent service from Nick. Thank you so much for being part of the Lexus of Sacramento family! We look forward to our continued relationship.

October 15, 2020

Dealership Rating
Employee Rating

I have always been very happy with the dealership. Started with a 2004 Lexus 350 and now have had a 2015 for 5 years! It's still like new! And only 33,000 miles on it! More

by CFABIAN0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Lexus of Sacramento responded

Thank you for continuing to support Lexus of Sacramento! We're glad to hear that you always enjoy driving your vehicles and that our team keeps them in top-notch shape. Hope to see you next time!

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