Nick Hawk | Page 72

Repair and maintenance work The customer service was very friendly got me a ride from dealership to my house and pick me up when the car was done Friendly service department c The customer service was very friendly got me a ride from dealership to my house and pick me up when the car was done Friendly service department clean dealership service work performed in a reasonable time would recommend to family and friends and coworkers More

by PAMADO65 Verified Customer Verified Customer

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Charles Fernandes was awesome! X5 purchase I love cars but nobody hates the new car buying process more than me. I met Charles a few weeks ago while getting my BMW serviced and I was wondering I love cars but nobody hates the new car buying process more than me. I met Charles a few weeks ago while getting my BMW serviced and I was wondering around the showroom. Reached out to him this morning about coming in to look at an X5 for my wife. Absolutely the best car buying experience of my life. Very knowledgeable on the vehicles. Very friendly and helpful. First time I have ever left a car buying experience happy with the deal, happy with the vehicle, and happy about the process itself. Highly recommend! More

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Great service as usual Great service as unusual. Nick is always accommodating with schedule and follows up with status on a regular basis. Service technicians also do a goo Great service as unusual. Nick is always accommodating with schedule and follows up with status on a regular basis. Service technicians also do a good job. Carbon fiber parts installed perfectly. Thank you, More

by MG Verified Customer Verified Customer

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Excellent service. BMW and the service I receive, whether bringing the car in for maintenance or an issue, are why I continue to buy With Ferman. Highly recommend. BMW and the service I receive, whether bringing the car in for maintenance or an issue, are why I continue to buy With Ferman. Highly recommend. More

by MELISSAHF Verified Customer Verified Customer

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The service to the car was fine. When I got my car back a defective bulb warning light was showing on the instrument panel. When I called it to the attendants attention they didn't s When I got my car back a defective bulb warning light was showing on the instrument panel. When I called it to the attendants attention they didn't seem to be very concerned so I left. I will just work this out myself. More

by EYESCARS Verified Customer Verified Customer

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Amazing Service !! 👍🏼 Best experience I’ve ever had from a dealership, better than expected. Thanks to Nick, Dan, Orion, and Brandy, they kept me feeling at ease and really Best experience I’ve ever had from a dealership, better than expected. Thanks to Nick, Dan, Orion, and Brandy, they kept me feeling at ease and really cared about my car. Thank you so much for your awesome staff! More

by rubycflock Verified Customer Verified Customer

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Great job and great service. Everything was so professional and smooth for a 7:30 appt. My car was ready by 2pm for all recall and replace my module. Excellent job by Mr Nick. Hap Everything was so professional and smooth for a 7:30 appt. My car was ready by 2pm for all recall and replace my module. Excellent job by Mr Nick. Happy to bring my car in. Also car was nice and clean. More

by mkmc325 Verified Customer Verified Customer

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Great service I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provi I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provide excellent service (unlike Bert Smith). I highly recommend Ferman BMW! More

by Tim123 Verified Customer Verified Customer

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Great Experience Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concern Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concerns. Thank you. More

by Nitesh Verified Customer Verified Customer

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Unexpected service needed After driving 1,000, I pulled into my hotel and the drive train maintenance light came on. Ferman gave me an appointment the next day and provided a l After driving 1,000, I pulled into my hotel and the drive train maintenance light came on. Ferman gave me an appointment the next day and provided a loaner. They provided excellent service. I am from Pennsylvania but they took care of the situation as if I was a long time customer. More

by kim43 Verified Customer Verified Customer

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