"Outstanding customer service "
I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The customer service has always been too notch. I can only think of one situation where something wasn't thoroughly explained to me. I would recommend this facility to anyone.
Went in for service, decided to buy a CPO if trade value was sufficient. Overall a good experience, except short staffed in business office so I was there 5 1/2 hours.
"Great experience getting my first BMW"
I had a great experience from the first test drives through working on the car offer, finance area and also the delivery of my gorgeous 430i Gran Coupe. Robert did a great job from start to finish. The service department looked very comfortable and should be a nice experience later when I do have service needs.
"Excellent experience as always!"
Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won’t purchase a BMW anywhere else! I love these guys. Thank you!!
Ps. Robert is absolutely amazing!!
"2nd BMW From Ferman"
This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what I was looking for. By the time I arrived an hour later, Alan, Karl and Kenny had vehicles waiting for me, with quotes ready to go for test drives. The Team works together to get the job done and they make it seamless. The car I wanted was going through the CPO process in service, but they had it ready for me to pick up the next morning. Scott and Robert delivered me the vehicle and had everything waiting for me to sign as soon as I got there. Love this Team & love buying my cars from Kenny & Robert- Ferman BMW has my loyalty!
P.S. Cant wait to bring this new bad boy in to see Jimmy in service down the road - another favorite on the Team! Thanks guys!
"A+ Experience with Kenny, Robert and Alan!"
I’ve been to a couple of dealerships around the Tampa area and my experience at Ferman BMW exceeded the rest. Kenny, Robert and Alan stewarded us through the buying process not with pushy sales tactics, but with knowledge and recommendations that allowed us to arrive at the right car choice. Pleasant, professional and informational experience all around. We will be back for our next vehicle. Thanks guys!
"Great job : service techs."
I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the tires are getting worn from inside the service advisor said everything is fine tires have a lot of tread left; however at 17,000 miles I'm pretty sure they need to be replaced I know they're not fine. Nothing was checked off on inspection sheet
"Great experience "
- Sean Dunham
Robert, Alan, and Erin were very helpful and easy to work with when my wife and I came in to get a new car for her. It was such a great experience that I came back 4 days later and we got one for me too!
"Great Car Buying Experience"
My car buying experience at Ferman BMW was great from start to finish. Robert in sales, Alan in management, and Erin in finance were all wonderful. I would certainly consider buying from Ferman in the future, and I would recommend them to family and friends.
"What all car dealers should aspire to be. "
My husband and I had a truly wonderful experience at Ferman BMW. No pushy salespeople or sales pitch. Robert was great to work with, as was Erin and everyone we met was friendly and attentive. The purchase of our vehicle was a breeze and we will definitely return when we’re ready to purchase our next BMW. Highly recommend!