Nick Lindstrom | Page 31

Very pleasant experience. This is a very well thought out dealership - excellent staff and efficient procedures in place. A terrific salesman and manager made the whole process This is a very well thought out dealership - excellent staff and efficient procedures in place. A terrific salesman and manager made the whole process of buying a vehicle fun. Thanks! More

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Very good buying experience I've been keeping an eye out for my next vehicle for quite awhile, not ever seeing anything I was really interested in. Passed an Armada on the road I've been keeping an eye out for my next vehicle for quite awhile, not ever seeing anything I was really interested in. Passed an Armada on the road on Friday, and it very much fit what I was looking for, so I did a local internet search to see if there were any worth looking at. Gateway had one that fit my criteria, so I decided I'd take a look while I was doing a few errands. I thought it was great looking, and was going to leave it at that for the time being, but decided I should at least do a quick test drive to gauge my interest, as well as have them evaluate my trade so I could get a ballpark of whether or not I would consider making a deal. Brandon (sales) came back with numbers that, frankly, were in line with what I considered fair, so I was going to further consider, as well as check my usual financing folks, etc, the coming week. I very much appreciated that I wasn't given a hard push; Brandon was very good about me getting back to him. Before I left, Nick (sales mgr) asked if there was anything he could do to have me consider getting a deal done that day - at which I explained to him my desire to check with lenders, as well as of course have my wife check out the vehicle as well. Nick assured me that the lender issue would not be a problem, and if I wanted to go with one I could cut a check to the other, and as for checking with my wife, he urged me to take the vehicle for an extended test drive to check that off the list as well. Long story short, I ended up with a new vehicle that day! The only negative I have is that the business was kind of backed up Saturday, so there was quite a wait to get to the business office part and also to have the new vehicle clean up. I'm not knocking my review points on this, as I had time this day; otherwise it may have been mildly frustrating. More

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A "No Pressure and No Judgment" Car Purchasing Experience! Sales Rep,Justin Twogood, and Sales Manager Nick were very easy to work with, accommodating, and respectful. The dealership's facility is very attract Sales Rep,Justin Twogood, and Sales Manager Nick were very easy to work with, accommodating, and respectful. The dealership's facility is very attractive and well maintained. Lisa one of the service rep staff members we were introduced to was rather pleasant and friendly. We appreciated fact that there was "no judgment" when my wife and I who are 60 expressed interested in and then actually purchased this 370Z!! More

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Helpful salesmen We had a good experience. Kevin and Nick worked to get us the exact vehicle we wanted from another dealer and made our trade easy. We had a good experience. Kevin and Nick worked to get us the exact vehicle we wanted from another dealer and made our trade easy. More

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Friendly and attentive! Best experience when I bought my first Nissan. Went back to purchase a truck for my husband and Tim Brandt was and is the person I that helped. I wo Best experience when I bought my first Nissan. Went back to purchase a truck for my husband and Tim Brandt was and is the person I that helped. I would definitely recommend him to anyone for his friendliness and attentiveness when waiting at the dealership to get the best deal. More

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Great service, great vehicle From the moment I walked in, to the moment I left; I felt very well taken care of. Tim was very knowledgeable about the car and went to great lengths From the moment I walked in, to the moment I left; I felt very well taken care of. Tim was very knowledgeable about the car and went to great lengths to thoroughly explain the car and all of my options. Tim even stayed well past his shift to make sure everything went well and that I was taken care of. This was my first large car purchase and the entire staff made it very easy and comfortable for me. While I did have a good experience overall, a last minute pricing change did increase my monthly payment well beyond the price range we shook and agreed upon. While it wasn't a complete deal breaker, I felt I should have been informed about bump in price way before the final signing. Overall the entire staff was very friendly and the process was very easy. I would definitely recommend them to anyone interested in purchasing or leasing a vehicle. More

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Another AMAZING experience! As returning customers we are blown away every time by the staff and support we receive. You never feel pressured to buy a vehicle. It is like havin As returning customers we are blown away every time by the staff and support we receive. You never feel pressured to buy a vehicle. It is like having a dealership who is on your team and just wants to make sure you leave happy. Kevin Nordick was our car expert of choice for the second time and he excelled yet again! Thank you Gateway Nissan and thank you Kevin! Tim Brandt assisted Kevin in created a comfortable and exciting car buying experience. More

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Awesome group! Everyone I talked to was excellent. Very helpful, and willing to work with the range I had wanted. Found great deals and discounts and walked away wit Everyone I talked to was excellent. Very helpful, and willing to work with the range I had wanted. Found great deals and discounts and walked away with a car that same day! More

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Good dealership, not seamless Wandered around the lot for less than a minute before a Steve Peterson (salesman) said to come talk at his desk. He quickly took our peramiters and wo Wandered around the lot for less than a minute before a Steve Peterson (salesman) said to come talk at his desk. He quickly took our peramiters and worked with us to find us what we wanted. He even let us wander down the trade-in area to look at new trade-ins that weren't priced yet. Steve is very easy going and easy to work with. We didn't buy a car the first day, but we were introduced to the finance manager and floor manager. The floor manager (Nick) was a little pushy trying to get us to get a lease even after we said we weren't interested. But still a nice guy. We purchased a car through them a week later. The process wasn't seamless though. We got a call to come in and talk to Nick about our price concerns. When we got there, he had no idea why we were there. The car we wanted to see was nowhere to be found, and the previous time we looked at it, they couldn't find the keys so we couldn't look inside or drive it. They finally found the car and keys, and we took it for a test drive. We weren't sold on the car though and wanted to look at the dealership next door before committing, but Nick (floor manager) started throwing out numbers to try and make us stay. The price didtn change much and was still out of our original range, but he threw in an autostart and took our trade-in, so we took their offer. It was a fair deal for the market value of the car (just more than we said we wanted to personally spend). As it goes buying a car, it took longer both visits than we anticipated or wanted to spend. About 4-5 hrs each day. There was a lot of wait time for the manager to be available and get back to us with numbers and details. But once we sat with Rob Perrson (finance manager) things were pretty quick. A lot of signing and agreements. And 30 mins later we walked away with a car. Now, to get the autostart installed. That was a lot more disappointing. We brought in the car expecting the runningboards, autostart, and cup holder for the backseat to all be installed. We agreed on a day, but the service center never called to tell us what time to be there. I had to call to find out, and they were clueless as to why we were coming in. They had to contact Steve and call me back. They eventually said to come in before 9 am. 9am we drop off the car and state that one of the keys and fobs did not work with the car either. The service guy said he can't do anything without Steve's permission. Ok. Fine. We asked about the vehicle we were promised for the day (for free). The service guy (Jeffrey) had no idea what we were talking about. He honestly seemed annoyed with us in general and didn't want to make eye contact. It was off-putting. He didn't even look up from his computer when we later came back with Zach (salesman) to ask further questions. So we went to track down Steve to see what was going on. It was his day off!! We met a new sales guy (Zach I believe) who was fantastic. It wasn't his problem but he stepped in and helped us fix everything. He contacted Steve for us and hooked us up with a car for the day. He even worked with Steve to get the key issue sorted out. I was very impressed with him. He really owned the issue and was pleasant to work with. (Go buy a car from him!) It took a little more than an hour before we got to leave. Then we were informed the cup holder wouldn't be put in until the next day and the autostart wasn't to be installed until 1pm! So we woke up early for nothing. Luckily, we were allowed to drive the "rental" car home (we lived 45 mins away) and came back the next day. Steve was there to make sure it was all taken care of and ready to pick up. He made us a new key too. Through everything, Steve owned it all and took care of any requests or issues. He was very reachable by phone and email, even on his days off. He never left us "stranded" with problems or concerns. He treated us like old friends. Tl:dr The shopping part was great with Steve. He did a great job letting us take our time. No pressure kind of salesman. I wouldn't have purchased there if it weren't for him. The manager Nick was too intense for us, but he compromised a little for us. Finance manager Rob was a very relaxed and put together guy. Did a great job. The service department, Jeffrey, was the worst part. We will not be returning for service. All together it went ok, but not very smooth. I had to keep in continuous contact to make sure we got everything we wanted. More

by KEEBLERGOVE Verified Customer Verified Customer

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Happy with my purchase & with dealership! I'm very happy with my purchase! Thanks for your help with getting me a good deal on my old vehicle and into a new one. I'm very happy with my purchase! Thanks for your help with getting me a good deal on my old vehicle and into a new one. More

by CRYSTALC Verified Customer Verified Customer

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