Nick Lindstrom | Page 40

Good dealership, not seamless Wandered around the lot for less than a minute before a Steve Peterson (salesman) said to come talk at his desk. He quickly took our peramiters and wo Wandered around the lot for less than a minute before a Steve Peterson (salesman) said to come talk at his desk. He quickly took our peramiters and worked with us to find us what we wanted. He even let us wander down the trade-in area to look at new trade-ins that weren't priced yet. Steve is very easy going and easy to work with. We didn't buy a car the first day, but we were introduced to the finance manager and floor manager. The floor manager (Nick) was a little pushy trying to get us to get a lease even after we said we weren't interested. But still a nice guy. We purchased a car through them a week later. The process wasn't seamless though. We got a call to come in and talk to Nick about our price concerns. When we got there, he had no idea why we were there. The car we wanted to see was nowhere to be found, and the previous time we looked at it, they couldn't find the keys so we couldn't look inside or drive it. They finally found the car and keys, and we took it for a test drive. We weren't sold on the car though and wanted to look at the dealership next door before committing, but Nick (floor manager) started throwing out numbers to try and make us stay. The price didtn change much and was still out of our original range, but he threw in an autostart and took our trade-in, so we took their offer. It was a fair deal for the market value of the car (just more than we said we wanted to personally spend). As it goes buying a car, it took longer both visits than we anticipated or wanted to spend. About 4-5 hrs each day. There was a lot of wait time for the manager to be available and get back to us with numbers and details. But once we sat with Rob Perrson (finance manager) things were pretty quick. A lot of signing and agreements. And 30 mins later we walked away with a car. Now, to get the autostart installed. That was a lot more disappointing. We brought in the car expecting the runningboards, autostart, and cup holder for the backseat to all be installed. We agreed on a day, but the service center never called to tell us what time to be there. I had to call to find out, and they were clueless as to why we were coming in. They had to contact Steve and call me back. They eventually said to come in before 9 am. 9am we drop off the car and state that one of the keys and fobs did not work with the car either. The service guy said he can't do anything without Steve's permission. Ok. Fine. We asked about the vehicle we were promised for the day (for free). The service guy (Jeffrey) had no idea what we were talking about. He honestly seemed annoyed with us in general and didn't want to make eye contact. It was off-putting. He didn't even look up from his computer when we later came back with Zach (salesman) to ask further questions. So we went to track down Steve to see what was going on. It was his day off!! We met a new sales guy (Zach I believe) who was fantastic. It wasn't his problem but he stepped in and helped us fix everything. He contacted Steve for us and hooked us up with a car for the day. He even worked with Steve to get the key issue sorted out. I was very impressed with him. He really owned the issue and was pleasant to work with. (Go buy a car from him!) It took a little more than an hour before we got to leave. Then we were informed the cup holder wouldn't be put in until the next day and the autostart wasn't to be installed until 1pm! So we woke up early for nothing. Luckily, we were allowed to drive the "rental" car home (we lived 45 mins away) and came back the next day. Steve was there to make sure it was all taken care of and ready to pick up. He made us a new key too. Through everything, Steve owned it all and took care of any requests or issues. He was very reachable by phone and email, even on his days off. He never left us "stranded" with problems or concerns. He treated us like old friends. Tl:dr The shopping part was great with Steve. He did a great job letting us take our time. No pressure kind of salesman. I wouldn't have purchased there if it weren't for him. The manager Nick was too intense for us, but he compromised a little for us. Finance manager Rob was a very relaxed and put together guy. Did a great job. The service department, Jeffrey, was the worst part. We will not be returning for service. All together it went ok, but not very smooth. I had to keep in continuous contact to make sure we got everything we wanted. More

by KEEBLERGOVE Verified Customer Verified Customer

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Happy with my purchase & with dealership! I'm very happy with my purchase! Thanks for your help with getting me a good deal on my old vehicle and into a new one. I'm very happy with my purchase! Thanks for your help with getting me a good deal on my old vehicle and into a new one. More

by CRYSTALC Verified Customer Verified Customer

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Great Team, Great Experience! Tim, Nick and Ryan made this my best car-buying experience to date! They went above and beyond to get me exactly what I was looking for. Tim was very Tim, Nick and Ryan made this my best car-buying experience to date! They went above and beyond to get me exactly what I was looking for. Tim was very thorough as he walked me through the features of my new Rogue. He even made sure my phone was connected to the Bluetooth and helped me program my voice dial system before I left. It was a smooth process from start to finish. Thank you to the professional, friendly team at Gateway Hyundai Nissan! More

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Awesome Its such a pIeasure to deal with the people at Gateway I leased a new Sonata (my6th) from Tim, he was awesome and Nick was very helpful. Thank you gu Its such a pIeasure to deal with the people at Gateway I leased a new Sonata (my6th) from Tim, he was awesome and Nick was very helpful. Thank you guys for such a great experience. The car handles great More

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Murano I have purchased multiple cars from Kevin at this dealership and have always had a great experience. In addition, I have referred several other people I have purchased multiple cars from Kevin at this dealership and have always had a great experience. In addition, I have referred several other people to Kevin for a car purchase and they all had a great experience as well. More

by gte3 Verified Customer Verified Customer

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Thorough and complete service! I want to commend the attention and service I received at Gateway throughout my purchase of a used Toyota Highlander on Saturday, March 4th. I worked I want to commend the attention and service I received at Gateway throughout my purchase of a used Toyota Highlander on Saturday, March 4th. I worked with Jeff in sales and we exchanged emails and phone calls for quite a bit of time before the sale going over questions I had, specifications I was wanting and just random things that came up. Jeff was always attentive, responsive, and thorough with his information, never once trying to push me into a direction or price range I wasn't comfortable with. When it came time for the sale, Nick and Corey really worked with me about a price point and a solid trade-in value as well as expediting the process. Ryan in Finance was straight forward with the numbers and was able to get me a great rate and monthly payment. I was more than impressed with the entire team throughout the process and would highly recommend Gateway to friends and family for their next vehicle purchase. More

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Thank You, Tim! We were pleased to work with Tim Brandt on leasing our new Santa Fe! Would HIGHLY recommend working with him and the Gateway staff. Tim listened to We were pleased to work with Tim Brandt on leasing our new Santa Fe! Would HIGHLY recommend working with him and the Gateway staff. Tim listened to our needs and helped us find a vehicle that fit what we wanted and not what was "convenient" for a salesman. Tim and Nick went above and beyond to get us in a vehicle that fit our price as well as we downsized from our previous vehicle. As we looked to buy used and/or leased new, our first call has been to Gateway and will continue to be in the future. Thank you!! More

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great staff. excellent outcome. We received a very good deal and were happy with the service from Nate explaining the features of the vehicle even though I still can't get my phone t We received a very good deal and were happy with the service from Nate explaining the features of the vehicle even though I still can't get my phone to work in the vehicle which will have to be addressed at a later time....Thanks Nate, you were great! More

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Fantastic and personal I did quite a bit of research prior to arriving at Gateway Hyundai. After Tim was assured that I had done my research, we moved rapidly towards my pu I did quite a bit of research prior to arriving at Gateway Hyundai. After Tim was assured that I had done my research, we moved rapidly towards my purchase. As I am a single father who had to bring his Father and Daughter with to the appointment, it was wonderful that while we had the usual delays in the process while waiting for financing to resolve, Tim kept helped to keep my daughter and father from getting bored. A no pressure sale process that helped me feel like I was buying from a friend, rather than someone I had just met. The online pricing on the Gateway Hyundai site was spot on, and the car even more impressive in person than the research I had completed. More

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Amazing!!! It was an amazing experience working with the guys. They went above and beyond to find me a vehicle that I fell in love with and were genuinely kind. It was an amazing experience working with the guys. They went above and beyond to find me a vehicle that I fell in love with and were genuinely kind. I'm so happy I chose to go to them for help with everything. More

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