"The entire service rep staff is top notch."
Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me (and I am sure made every other customer) feel like a VIP. I was pleased to find that the other reps I have dealt with on my next few purchases; Al and Nate, were every bit as personal, professional and committed to customer satisfaction as Grace. Management deserves much credit for hiring these great staffers and maintaining the culture.
"Best experience in a dealership I have ever experienced"
From when I walked in the door to when I drove away,Paige Babcock, Nick Loannidis and Justin Kloack made the acquisition of my first Mercedes. The professionalism was exceptional but they each personally assisted me throughout my purchase which in my book is more than just trying to sell a vehicle. They made sure all my questions were answered and never pressured me.
I have already and would to recommend Flagship Mortorcars of Lynnfield and especially this trio to anyone looking to acquire a vehicle. Check out Flagship first you may be suprised the value you get when buying a Mercedes.
Paige I have already recommended you to a neighbor who mentioned he was considering a new vehicle. Thank you for everything and for being so respectful to me and my son throughout the purchasing process and after of our first Mercedes.
- happy customer
The Flagship M-B`team lead by Paige Babcock, Nick Loannidis and Justin Kloack made the acquisition of my new Mercedes (number 4 from Flagship) a pleasant and seamless experience. I would strongly recommend this team to anyone looking to acquire a Mercedes vehicle.
""Real" Understanding of The Customer Experience"
Jim Estabrook, Michael Andrews and Nick Ioannidis understand that a business cannot exist if it does not attract much less retain and develop customer loyalty.
just bought a GLC 300 from Flagship in Lynnfield...Love my new car, the service I received for outstanding. From my sales rep ( Ebe) to the concierge ( Suada) I cannot express how comfortable they both made me feel. Heard my concerns catered to my every need.
Absolutely the nicest dealership I have been to.
Thank You again for your service.
"Recent experience in purchasing a CLA 250"
- Jayanti Bandyopadhyay
I am very satisfied overall with all aspects of their service so far -- sales and finance departments -- with their promptness, professionalism and reliability. Paige Babcock was extremely helpful from the beginning of my search to the end when I took the car home. She was patient, congenial and explained everything skillfully. I hope to receive similar treatment from the car service department in the future.
"GREAT PEOPLE-GREAT DEALERSHIP-GREAT EXPERIENCE "
- H & S
My wife and I purchased a Pre-Certified vehicle at Flagship Mr. Ibe Ogwu was our initial contact and our Product Specialist right up until driving the car out of the showroom. He was extremely professional and highly knowledgeable about our queries. Mr. Ogwu was also very personable, affable and very easy to deal with--no high pressure sales tactics, just completely direct and forthright.! This was greatly appreciated! It only took a few hours to strike a deal and thereafter Mr. Oqwu, with purpose, made sure all else went very smoothly. He also called us twice in the day and one-half to keep us informed on every little detail on the car. That's CUSTOMER SERVICE !
Thanks a million Ibe and we will be back !
- Rob L.
George, Nick and Darnell thank you for making our recent purchase of 2 Mercedes stress free. It was a total different car buying experience than all the rest....it was actually pleasurable. Thank you again I will be sure to refer you to others!
"Great experience, 2nd car purchased here"
- HL Sears
I worked with Pauli and the team at Flagship to get a *superb* certified GLK. Great straightforward discussions and a very good deal. I absolutely love it. This is the 2nd car we've bought from Flagship and I highly recommend them.
"Dishonest and Thoroughly Disappointing - Bait and Switch"
Recently went to check out an advertised vehicle after receiving several phone calls from the dealership to set up an appointment. When I arrived, I sat down with a sales associate who ran through the details of the car that I was interested in and answered all my questions about the vehicle. They then sent over the sales manager who ran through a bunch of other potential options although I expressed no interest in another vehicle. I was then shown another vehicle which wasn't even the year, make, model, mileage, etc. of what I had come to see. When I told them that I was only interested in the vehicle that I inquired about, I was brought inside yet again and pitched an entirely different vehicle. It wasn't until the end of this entire process that I was informed that they didn't even have the vehicle that I came in to see. According to them, the vehicle had been sold that morning during the hour that the dealership had been open prior to my arrival. Dishonest from start to finish and just a terrible way to run a business that relies on referrals. Will not buy a vehicle from them on principal alone and will steer everyone I know away from them.