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Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd | Page 4

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
95 Reviews

Industry Experience

3 yrs, 7 mos

4.6

95 Reviews

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95 Reviews of Nick Mudd

August 28, 2025

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Employee Rating

I found theBruce to be very professional and felt I was not being talked down to as a woman … however when I paid she was very abrupt, and very unfriendly… just flat answers ,not trying to be thankful for More

by DSCHIM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth

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Aug 28, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case, and we’d love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

August 24, 2025

Dealership Rating
Employee Rating

It is good, it is great, it is great and also good at the same time More

by ZIGGYJOSH16
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick , Quintin Neal

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Aug 24, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

August 22, 2025

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Employee Rating

The process of finding the right model, negotiating trade in value and new car price were all straightforward. Delivery time was time consuming (it always is) but the process was well structured. More

by 777KAYAK
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

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Aug 22, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

August 17, 2025

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Employee Rating

I had a great experience at the Mazda dealership. The staff were very professional, and the service was excellent. I really liked it there and would highly recommend them. More

by Milan Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Zoe DeRose , Kirsten Jones, Quintin Neal

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Aug 17, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Outstanding service. Knowledgeable techs, precise, efficient, courteous. Definitely recommend this dealership. Bruce Carrick is a rock star! More

by analogkid802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Zoe DeRose , Kirsten Jones, Quintin Neal

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Aug 10, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

August 09, 2025

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Employee Rating

Went in for warranty work. The product was take care of with no problems. Thanks More

by GEORGE_HANSEN1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2025

Russ Darrow Metro Mazda responded

Thanks, George, for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

August 09, 2025

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Employee Rating

The revive desk I extremely customer friendly. the snacks could be improved & lowered to make access for short people easier More

by creinheimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 26, 2025

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Employee Rating

I always return for service at Russ Darrow Mazda. I was in and out for an oil change in a half hour!! Plus they have good junk food in the waiting area. More

by YADERHEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 24, 2025

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Employee Rating

Nick didn’t send me any inspection videos that was indicated in the message I got after buying my vehicle More

by JBOUNYAVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

July 22, 2025

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Employee Rating

I appreciate the covered oil changes in my maintenance package and the video inspection of my car each time. It's very informative. More

by Teskeali25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 22, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

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