Nick Salerno | Page 40

“ Hooked on Honda Universe “ I looked at a vehicle on line at Honda Universe in Lakewood, NJ. Kaitlyn Kretzmer, the internet sales rep was knowledgeable and easy to talk to and sh I looked at a vehicle on line at Honda Universe in Lakewood, NJ. Kaitlyn Kretzmer, the internet sales rep was knowledgeable and easy to talk to and she asked me to come in and take a test drive. I went into Honda with less than perfect credit and did not expect to be leaving with a vehicle. The sales manager Nick Salerno told me not to worry, his team would do everything they could to get me approved. He spoke the truth. Nick was so nice and kept checking on the progress of my deal. My salesman Danny Patel was great. He was attentive and made me feel like I was the only customer there. He made me comfortable during the entire process. Cynthia Cubero , the finance manager is the best. She went out of her way to get me the best deal possible. I signed the loan papers and thought everything was done and she called me the next day and said she had found a better deal. You don’t find that kind of dedication everywhere. Every person that I came in contact with at Honda Universe in Lakewood was professional, knowledgeable and most of all kind. They are just absolutely a great bunch of people. When it is time for me to purchase another car I wouldn’t go anywhere else. More

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Go to Mike at Honda Universe! Mike was super helpful and worked with me to get me into the car I wanted within my budget. He is patient, determined, and friendly...he made the car Mike was super helpful and worked with me to get me into the car I wanted within my budget. He is patient, determined, and friendly...he made the car leasing experience pleasant and easier than expected! More

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Christina was amazing! Buying a car can be a very daunting experience, but Christina made me feel comfortable the entire way. She would not rest until I found something that Buying a car can be a very daunting experience, but Christina made me feel comfortable the entire way. She would not rest until I found something that I was 100% comfortable in and a price that I was a 100% comfortable with. I'm very thankful for her kindness and her ability to set me a tease even a missed a very stressful process. Even after I bought the car, she continued to follow up with me to make sure that I was still very happy. Thank you so much! More

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Great buying experience If your looking to buy a new or used car then Honda Universe in Lakewood is the place to go plain & simple. These people are off the charts!!!! I wil If your looking to buy a new or used car then Honda Universe in Lakewood is the place to go plain & simple. These people are off the charts!!!! I will NEVER go anywhere else to buy a car. The Honda Car reputation speaks for itself but you want to feel comfortable when you make your purchase & trust me these people know what Customer Relations is all about!! Mike Lacerda was are salesman & if you can request him. The guy is a genuine person. No pressure, no hassle just a good guy. I’ve been to the other dealerships in the Ocean County area & they don’t come close to Honda Universe to making your car buying experience a PLEASURE!!!! Go to Honda Universe for your next car you won’t be disappointed. Great product... Great people! More

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John is an excellent person. He knows his stuff. John cares for his customers. He takes pride in the dealership. He always makes you feel that he has your best interest at heart. I would recommend th John cares for his customers. He takes pride in the dealership. He always makes you feel that he has your best interest at heart. I would recommend this dealership to everyone. More

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I had a wonderful experience. i have giving the rating i have based on being greeted at the door, and got helped right away. Everyone was great and professional. I am very gratef i have giving the rating i have based on being greeted at the door, and got helped right away. Everyone was great and professional. I am very grateful for everything everyone did for me to get my new vehicle. More

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Stress free Experience Great Experience. Wasn't expecting to buy a car yet but the people listened to our needs and made the experience pretty painless. Got a good car for Great Experience. Wasn't expecting to buy a car yet but the people listened to our needs and made the experience pretty painless. Got a good car for the price. I would definitely go back. More

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A++++ Experience This was my second car in three weeks we purchased from Honda Universe. First for my mother who bought a CRV, then later came back and bought an Acco This was my second car in three weeks we purchased from Honda Universe. First for my mother who bought a CRV, then later came back and bought an Accord Coupe. Our sales rep, Brian was awesome to deal with. Very knowledgeable and the whole experience was wonderful. Everyone is extremely friendly from the moment you walk in the door from the receptionist, to the sales manager Nick, to Joe in Finance and so on. We never felt like we were was being forced into something we didn't want or couldn't afford and Brian was awesome in letting us take our time on what we wanted. We test drove over 8 different cars until we found the right one. I wish all dealerships worked like this. I would highly recommend them to everyone i know. More

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Scott Dupont changed how I view car salesmen We'd been looking to buy something for a while now. Scott greeted us outside and as always, I just wanted to take in the cars before getting 'involved We'd been looking to buy something for a while now. Scott greeted us outside and as always, I just wanted to take in the cars before getting 'involved' with someone. Over the next few hours though, Scott proved to be a true advocate for us. He was down to earth, attentive, compassionate, and very patient. Nothing shook him and he was clearly focused on making us happy while still doing his thing. All this while his manager was rude and abusive to him, and eventually to us when we returned with our trade. Scott remained on our side when Nick tried to reneg on the agreed upon value and afterwards, was extremely apologetic and caring throughout the process. A real gentle soul that obviously wasn't just trying to get the sale. We got the vehicle we were looking for with the features that mattered to us and eventually at the right price. Nick did have a say ultimately in that price, but his efforts were neutralized on the back end with his antics. It was Scott Dupont that kept us there or we would have walked out for sure. We walked out with a Honda, so we're happy and would follow Scott anywhere if we ever need a car again, regardless of the dealership that employs him. Thank you for the experience, Mr. Dupont and all the best in the future. Keep that integrity strong - it's rare in this day and age. More

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Excellent customer service! My wife and I went to Honda Universe with specific needs and a tight budget. Manager Nick Salerno and sales associate John Lang dedicated their time a My wife and I went to Honda Universe with specific needs and a tight budget. Manager Nick Salerno and sales associate John Lang dedicated their time and focus to narrowing down our search until we found exactly what we wanted at a great price. My advice to anyone in the market for buying or leasing a car is to go into the showroom and speak directly with either of these two gentleman. It seems they can do more for you than advertised if you go talk to them in person. The car, the price, and the customer service all exceeded our expectations. Extremely satisfied, and will definitely recommend to friends. More

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