Nick Truax
Nick Truax at Gates GMC Nissan

Nick Truax | Page 13

General Manager

Gates GMC Nissan

143 Boston Post Road
North Windham, CT 06256

Contact Me
5.0
932 Reviews

Nick has been an employee of Gates since 2007, after working for a Large dealer group in Mass for 8 years. He is from the Sturbridge area where he lives with his wife and two children.

Dealership Experience

18 yrs, 11 mos

Industry Experience

27 yrs, 5 mos

5.0

932 Reviews

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932 Reviews of Nick Truax

September 29, 2022

Dealership Rating
Employee Rating

Always awesome service. I’ve been a customer with gates for 8 years now and just leased my 4th vehicle with Martin! Martin really listens to what you want, he works within y More

by jennycarpenter
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martin Quinones

August 28, 2022

Dealership Rating
Employee Rating

Paul new exactly what I wanted and what I can work with, easy trade in More

by Andres badillo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Bacon

August 06, 2022

Dealership Rating
Employee Rating

In one word… Fantastic! Love my New Buick Encore! Thank you very much Ralph!!! I couldn’t say this enough. You were incredible and I appreciate the time you took to give More

by Christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 22, 2022

Dealership Rating
Employee Rating

Was a a WAY better experience then Manchester City. ..OR Ray Sheraphin I have ya a A! More

by mikecsiki22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Clement, Tomas Gates

July 17, 2022

Dealership Rating
Employee Rating

Very excellent service from the initial meeting of the sales person, Brian, do the final signatures More

by linda.neelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 14, 2022

Dealership Rating
Employee Rating

Very pleasant friendly nice place to go always greeting you once you arrive and serving you until you walk out the door. I have been returning for my cars there for years. More

by Mcastro
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Bacon

June 30, 2022

Dealership Rating
Employee Rating

He asked what I wanted and kept trying to find the car that I could afford. He made sure that my car was in great shape before I picked it up. He helped me get all of the necessary paperwork to do the sal More

by new+town1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tomas Gates , Brian McKeown

June 29, 2022

Dealership Rating
Employee Rating

Got a great used 2017 gmc elevation from an absolutely outstanding young man named Devin Pannone More

by JHaney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tomas Gates, Mark Miner , Brian McKeown, Devin Pannone

June 28, 2022

Dealership Rating
Employee Rating

.The sales Rep Brian McKeown was friendly and knowledgable.He found the car I wanted and delivered. Everyone at Gates worked hard and made this a great experience. I would highly recommend Gates More

by Mike C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tomas Gates, Chris Messier , Brian McKeown

June 24, 2022

Dealership Rating
Employee Rating

Issues with communication - never did we received an apology, and the effort to rectify was unreasonable and one-sided. More

by jpozer99
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tomas Gates, Nick Florentino

Jun 28, 2022

Gates GMC Nissan responded

Hello Jill, Again we are sorry for the miscommunication between all parties, We worked hard to get the best rate for you and your husband possible. The rate your husband was approved for was slightly higher as discussed than the rate you qualified for together. We gave you and your husband the option of coming back to resign the next day with you on the loan which was also communicated via text message. You messaged back requesting us to leave it the way it was. We have tried to call and email you but have not heard back from you. We would love to set up a phone call with all parties to talk about it. Please reach out to Tomas Gates when you can 860-456-0055.

Jun 29, 2022

jpozer99 responded

Tom- we don't have anything further to discuss. We were unhappy with our experience, and how things were handled. We never received an apology - there is no again. Your option of having us return to the dealership within 3 hours when we work during normal business hours and live over an hour away was not reasonable nor worth the aggravation.

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