Nick Truax | Page 4

I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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Nick, JP, and Chris were extremely helpful and responsive. They made purchasing my new car an easy process, even delivering it to my house! responsive. They made purchasing my new car an easy process, even delivering it to my house! More

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Great experience with Nick F! Exceptional customer service. The gates team is always very friendly and attentive to the customers needs. Exceptional customer service. The gates team is always very friendly and attentive to the customers needs. More

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I’ve gone here for a few years for service and could tell that sales would be just as great. Glad I chose to buy from Gates that sales would be just as great. Glad I chose to buy from Gates More

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I can’t tell you how thankful I am that I had Martin to help me in my journey of purchasing a new vehicle. He made sure I test drove cars explained everything in detail and wanted to make sure I was purcha help me in my journey of purchasing a new vehicle. He made sure I test drove cars explained everything in detail and wanted to make sure I was purchasing something I loved. His service to help me find cheaper car insurance and explained all the paperwork in detail. Him and Thomas were excellent! In the future I will 100% be coming back and requesting him for any purchases. They went above and beyond for me. It didn’t feel like any pressure to buy his focus to make sure I was happy was his number one priority, I am very thankful. More

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Painless dealing with Paul M and the rest of the sale team. Fair deal, prompt execution and none of the typical dealership game playing. Would recommend them and would buy again here, based upon this dea team. Fair deal, prompt execution and none of the typical dealership game playing. Would recommend them and would buy again here, based upon this dealing. More

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I had a very nice experience while purchasing our new vehicle from Gates GMC Buick. Paul Mazz was very helpful and cordial to del with as well as the finance manager and general manager, I would not hes vehicle from Gates GMC Buick. Paul Mazz was very helpful and cordial to del with as well as the finance manager and general manager, I would not hesitate in giving a high recommendation to this dealership - One of the best I have dealt with. More

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Best dealership hands down, best prices and customer service without a doubt. Easiest truck purchase I’ve ever had. Thanks again! service without a doubt. Easiest truck purchase I’ve ever had. Thanks again! More

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The dealership has top notch people that put the customer as their first priority. Everyone is polite, attentive, and work well together as a team. as their first priority. Everyone is polite, attentive, and work well together as a team. More

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Very pleased with the service and attention at the dealership. It was a pleasant experience dealership. It was a pleasant experience More

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