Nick Volonakis | Page 3

Penn ToyotaPurchased a 2020 RAV4 Hybrid in June, and Penn Toyota Purchased a 2020 RAV4 Hybrid in June, and couldn’t be happier with the vehicle and the the entire staff I interacted with at the dealer Penn Toyota Purchased a 2020 RAV4 Hybrid in June, and couldn’t be happier with the vehicle and the the entire staff I interacted with at the dealership. Penn Toyota was recommended by a friend, and I would also highly recommend Penn to anyone who is looking for a stress free environment, and a very knowledgeable staff. I just recently had my first service appointment (5k miles) and decided to leave this review because of my overall positive experience with the dealership. Keep up the excellent work, and wishing the whole family at Penn Toyota continued success during these difficult times. Stay safe everyone. More

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Smooth Process I am a returning lease customer. Overall, this is my 3rd Toyota vehicle. I think this dealership took this into consideration. I had a pretty good ide I am a returning lease customer. Overall, this is my 3rd Toyota vehicle. I think this dealership took this into consideration. I had a pretty good idea what I wanted and did not have any issues with my returning lease vehicle, so the process was pretty smooth. Everyone was professional and courteous. More

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2019 Rav4 Leasing Great Experience Leasing my new 2019 Rav4 was an easy, pleasant experience. Great deal and great service by all associates. Chris gave me a better deal than competitor Leasing my new 2019 Rav4 was an easy, pleasant experience. Great deal and great service by all associates. Chris gave me a better deal than competitors, Nick made the financing process a breeze and Joni my sales associate was attentive, patient and every informative. She has contacted me several times to see if I had any additional questions about the many new features and services that came with my new vehicle. More

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Anything you need see Joni! Joni helped me and my parents transition into a new car and go from leasing to financing with a car we already had for the past 3 years. She is extrem Joni helped me and my parents transition into a new car and go from leasing to financing with a car we already had for the past 3 years. She is extremely knowledgeable and conscientious. More

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Excellent Toyota experience I recently picked up my 4th Toyota from Penn, and, as always, it was a very pleasant experience. My husband and I have been coming here for about ten I recently picked up my 4th Toyota from Penn, and, as always, it was a very pleasant experience. My husband and I have been coming here for about ten years, and it's the high level of service, integrity and professionalism that keeps us coming back. Joni was our saleperson this time, and she went above and beyond to make us happy and give us a great deal. She explained all the features of the car, including the new safety features Toyota has added (lane assist, collision avoidance, etc). The showroom is bright and open with many cars on display. The service department is clean, comfortable and very unlike the dingy service departments at other dealerships throughout the NY area. There are many Toyota dealerships closer to our home in Queens, but there is a reason why we travel to LI to shop for and service our cars at Penn Toyota. Everyone there is a pleasure to deal with, and you will be treated like family. Getting a car is not always a pleasant experience, but at Penn Toyota it is. I have considered getting other makes of cars, but always come back to Toyota for the excellent value and features. I wouldn't consider getting a Toyota anywhere else. More

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Did not expect to Lease a New Highlander I stopped in to see Joni Glanz just to talk about leasing a new Highlander SE I knew that I had 10 months left on my lease and money wise it would be I stopped in to see Joni Glanz just to talk about leasing a new Highlander SE I knew that I had 10 months left on my lease and money wise it would be impossible.Well she made it work and I say Thank You Very Much Joni More

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Poor Customer Servive I called yesterday to purchase the 2008 Toyota Camry Hybrid. My girlfriend need a car because she totaled hers. Now, this is a cash transaction, the I called yesterday to purchase the 2008 Toyota Camry Hybrid. My girlfriend need a car because she totaled hers. Now, this is a cash transaction, the car is only $9,699. After talking to the sales lady yesterday, she was to call me right back for the best price "no response". So, this morning I called and spoke to another sales lady, she took all the info and said, within 30 min she will email me purchase agreement "no response" , now some guy calls. I told him I want to purchase the car. I told him to check on a issue with the car for me. He said I will call you right back and I'm still waiting. I'm the General Manager for Sam's Club in Plattsburg NY. God forbid if i was to treat my customers this way, i would be out of business. I have a daughter that goes to college at NYU in Lower Manhattan so i'm very familiar with NY. I'm in the Carolinas on LOA of a personal family matter. The service of this dealership is terrible and I'm going to make sure everybody knows it. 2pm "STILL WAITING" !!!!!!!!!! I just receive a phone call back. I don't even want the car anymore. I was blown off 3 time, all i want to do was buy the car for my girlfriend. I will ensure to let all my members throughout the Northeast know about the horrible service I received at Penn Toyota ! Like Share More

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made it easy the Penn Toyota team is direct and easy to work with. Process wasn't long. my only issue was the additional monthly protection fee not communica the Penn Toyota team is direct and easy to work with. Process wasn't long. my only issue was the additional monthly protection fee not communicated during the sales process More

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A Classy Act This is a family business. They paid attention to my concerns and fulfilledi them with a smile. I have purchased four cars here. And I hope to return This is a family business. They paid attention to my concerns and fulfilledi them with a smile. I have purchased four cars here. And I hope to return for another when the time comes. Joni made sure I understood how the beautiful RAV4 works. She called when I got home to check that all was well. She even sent me a thank you note. This was a stress free transaction in a beautiful showroom. Kudos to Chris M. as well. More

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Excellent service from everyone - especially Andy Kolmer My salesman, Andy Kolmer was terrific - as always (he sold me my previous Toyota too). Not only was he very knowledgeable, very helpful, respecting my My salesman, Andy Kolmer was terrific - as always (he sold me my previous Toyota too). Not only was he very knowledgeable, very helpful, respecting my budgetary limits - but he also came into work on his days off in order to work with my work schedule. He responded to all calls quickly, gave me whatever info. I needed, followed through on everything I asked, and showed me all details of the car when I picked it up. He is always very pleasant, easy and comfortable to talk to with no high pressure. Overall he was terrific and I would give him the highest rating you have. Everyone else that I came into contact with at Penn Toyota were all pleasant, respectful and helpful. Thank you all at Penn - I will be back in 3 years for another Toyota!! More

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