Katherine Mera

I was greeted when I walked to the service desk. The expected return time of car car was accurate and the time the job took was reasonable and performed with excellence. Very pleased! The expected return time of car car was accurate and the time the job took was reasonable and performed with excellence. Very pleased! More

by BACKSPACER1112 Verified Customer Verified Customer

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I have to be honest the situation with my car was very frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. The dealer did everything on the hardware side of things and were left powerless and at the mercy of VW of America and their IT department. I have to be honest Nick in service understood my frustrations and provided me with an adequate loaner car. Nick was excellent, empathetic and compassionate and listened to my weekly whining. Finally, I get a call from Nick and we tested this cars functioning and I picked it up. I get home and test it and it did not work. I called Nick and we decided to see what happens over the next few days. Poof after three days, out of nowhere the app sent me a notification. I called Nick and told him the good news. All in all, Nick made the best of a crappy, out of the ordinary situation. Great Service, great advisor. More

by GIANNIJOEDEV Verified Customer Verified Customer

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Smithtown Volkswagen has been honest, trustworthy, and I have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure m have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure my vehicle is safe and within specs every service visit, which gives me peace of mind when I travel. I have never been treated as well by any dealer in the past. More

by legalese4u Verified Customer Verified Customer

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easy, quick service, no problems at all. will continue getting my car serviced here thanks will continue getting my car serviced here thanks More

by npsoinas Verified Customer Verified Customer

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We had a positive experience with the sales and service team. We bought a certified pre-owned car and had a few minor issues within the first few weeks. They jumped all over it, went out of their way to fi team. We bought a certified pre-owned car and had a few minor issues within the first few weeks. They jumped all over it, went out of their way to find a loaner and made the necessary repairs within days. Excellent, friendly and professional shop to work with. Will be bringing my business back to the dealer again! More

by niklas.holguin Verified Customer Verified Customer

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I drive the approximate 50 miles each way to Smithtown Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth becaus Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth because Smithtown Volkswagen's customer service is far and beyond what I have experienced with any other car dealer. My last service was right after a holiday and the dealership was very busy, but my service experience was outstanding, everyone I delt with that day took the time to make me feel welcome, and they updated me continuously. It is obvious to me that the owners and management of Smithtown Volkswagen take care of their employees by the happy and professional way I am treated by everyone, from the showroom receptionist to the staff that take keys and car. As an example, each time I bring my Passat in for service, my salesman from years ago, Adam, greets me if he is working that day, and afterwards he he goes out of his way to inquire if everything is Ok and if I had any issues or complaints, I've never experienced that level of care before. I can honestly state that at each and every service visit I leave knowing and assured my vehicle is safe and everything is within specs because of Smithtown VW's commitment to excellence. Everyone's caring attitude and professionalism is apparent, during my last two service visits I was helped by Stephanie. Stephanie should be noticed by management as the professional she is, Stephanie's troubleshooting skill is phenomenal, during both intake processes, she correctly diagnosed the issues before the mechanics even looked at the vehicle by her drilling down and probing questions. Moreover, Stephanie took the added time to explain everything to me in away that I understood. The simple fact is I drive all those extra miles because I trust my vehicle and my safety to Smithtown Volkswagen, and that simple fact states more than anything I can write. More

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I am very happy with the service at Smithtown Volkswagen. Scheduling an appointment is easy and the staff is always polite and accommodating. Scheduling an appointment is easy and the staff is always polite and accommodating. More

by gigi955 Verified Customer Verified Customer

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Simply the best experience from beginning to end and everything in between! I would highly recomend this experience to anyone!! everything in between! I would highly recomend this experience to anyone!! More

by tony@vwofsmithtown.com Verified Customer Verified Customer

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Service was prompt, fast and efficient. Customer service Representatives were polite. Thank you for your prompt attention! Customer service Representatives were polite. Thank you for your prompt attention! More

by BRACHA0580 Verified Customer Verified Customer

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I began working with Kenny—as I live out near Orient Point, my schedule did not make it easy getting to Smithtown. I was seamlessly handed over to Alex and the experience working with both of these guys Point, my schedule did not make it easy getting to Smithtown. I was seamlessly handed over to Alex and the experience working with both of these guys was great! It was such a exceptional experience and we look forward to working with them again in the future and sending any potential buyers their way as well! Please do not hesitate with giving this dealer your business. Places like this are not easy to come by anymore. More

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