Nico Torres

Boucher Hyundai of Waukesha helped my family and I get into our new Palisade. I can’t say enough about how helpful, knowledgeable and friendly everyone was at the dealership. I would highly recommend anyo into our new Palisade. I can’t say enough about how helpful, knowledgeable and friendly everyone was at the dealership. I would highly recommend anyone who is interesting in purchasing a Hyundai, to purchase from here. Thank you More

by dtv627 Verified Customer Verified Customer

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Knowledgeable and friendly staff. They understood my priorities in choosing a vehicle and were respectful of my time. They understood my priorities in choosing a vehicle and were respectful of my time. More

by Julie Verified Customer Verified Customer

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If I could give this dealership ZERO stars, I absolutely would — they’ve earned every bit of this terrible review. I purchased a Santa Fe about 3-4 weeks ago. Prior to arriving, I called ahead, gave the would — they’ve earned every bit of this terrible review. I purchased a Santa Fe about 3-4 weeks ago. Prior to arriving, I called ahead, gave the exact make, model, and color I wanted, and was told everything would be ready. All the sales rep — [Insert Name] — had to do was have the paperwork waiting. Instead, I sat there for three hours. Strike one. I put down $10,000, traded in my vehicle valued at $14,500, and was quoted $39,500 — which basic math says should leave me financing around $15,000. Two days later, I received my Hyundai Finance paperwork and discovered that [Insert Name] had sneakily added nearly $5,000 in extras without telling me. No mention. No explanation. Just buried in the contract. Trip 1 – (Keep in mind, this dealership is a 25-minute drive one way) I drove back to confront them and agreed — against my better judgment — to split the difference and keep the warranties, just to move on. I tried to be reasonable. Not long after, I noticed the right-side door was making an abnormal sound — something was clearly broken. This is a brand new car. Trip 2 – I brought the car back and dealt with Devan in service. He told me they didn’t have the part, but they would next-day ship it. I had to call them the following day (because no one ever bothers to update you), and Devan told me it hadn’t arrived — but maybe tomorrow. Trip 3 – I called again (of course) and was told it was ready. I drove back, picked up the car… and the issue still wasn’t fixed. Trip 4 – I called to inform them the door still wasn’t repaired. They told me to bring it in again. I did — on Tuesday, July 8th. I was told (once again) the part would be overnighted. I called July 9. No part. I called July 10. No part. I called July 11. Still no part. It is now Monday, July 14, and surprise — they still don’t have the part. At this point, they've had my car almost as long as I have. From sales to service, this place is an absolute disaster. Zero transparency. Zero urgency. Zero care for the customer. They will lie to your face, take your money, dodge your calls, and waste your time — over and over again. DO. NOT. BUY. FROM. HERE. If you value your time, money, and sanity — stay far away from this dealership. As of July 14, I still don’t have my car. And no — I don’t trust them. Truth: 0 stars Integrity: 0 stars Basic honesty: 0 stars More

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Billy is a very good resource, knowable and reliable flow up Nico was always very helpful up Nico was always very helpful More

by MCLANCY7306 Verified Customer Verified Customer

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Fantastic customer service, quick, easy and painless. I recommend Brady, Nico and Ryan if you want a great experience! I recommend Brady, Nico and Ryan if you want a great experience! More

by PURPLEMOMMICHELLE Verified Customer Verified Customer

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Everybody treating me with respect everybody was understanding they were efficient they listened and got me what I need and got me out of the door in a very short time so I appreciate all their hard understanding they were efficient they listened and got me what I need and got me out of the door in a very short time so I appreciate all their hard work. More

by masadi12 Verified Customer Verified Customer

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I had a great experience working with Nico in the finance department at the dealership last night. He was incredibly knowledgeable and transparent and made the entire process smooth and stress-free. Nico too department at the dealership last night. He was incredibly knowledgeable and transparent and made the entire process smooth and stress-free. Nico took the time to walk me through all of my options, answered every question with patience, and never made me feel rushed or pressured. I really appreciated how upfront and honest he was—definitely not something you find everywhere. He made what’s usually the most stressful part of buying a car feel easy and even enjoyable. More

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It's the closest place to my home that sells Hyundais. It provided an adequate buying opportunity. It provided an adequate buying opportunity. More

by 52REDFOX Verified Customer Verified Customer

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Service writer was very helpful and was very polite guided me through everything throughly and made the experience very pleasant guided me through everything throughly and made the experience very pleasant More

by Soup Verified Customer Verified Customer

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