Nicole Damiano | Page 23

Lester Glenn Subaru responded

Hi JJBATE0617, Thanks for sharing your experience with us! We have shared your review with our management team and we're glad to hear that Bert was able to work with you! To clarify, our collision center has standard charges that are applied when completing jobs like these. We understand that pricing is important, and we're happy that we could come to a resolution that worked for you. We appreciate your understanding and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TOGUNZ, Thanks for sharing your experience! We're happy to hear that Kathy was so helpful in getting your Outback's electrical system issue handled quickly and efficiently! It's great that she made sure everything was covered and that you felt well taken care of. We appreciate your trust in us and look forward to assisting you in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey MDE0314, Thanks for sharing your experience! We're glad to hear that Mark and Nicole provided great service and made your visit a positive one. We appreciate your support and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Lingar0910, Thanks for sharing your experience with Nicole! We're so glad to hear that she was able to make you feel comfortable and confident, even with little knowledge about cars! Her professionalism and kindness are definitely qualities we value in our team, and we're happy she could assist you with your needs. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JCAST384, Thanks for sharing your experience with us! We understand your frustration regarding the oil level comment on the service invoice. We have shared your review with our management team. After speaking with our service manager Bert, we're glad to hear that he addressed the issue and made the necessary updates to your vehicle's file to reflect your service history with outside facilities. We're pleased that the service we performed resolved the low oil light concern, and we're happy that you were satisfied with Nicole's assistance! If you have any further questions or need anything else, don't hesitate to reach out. We appreciate your understanding and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PIPERANGUS, Thanks for sharing your experience! We're so glad to hear that our team provided friendly, efficient, and comprehensive service! It’s great that we were able to take care of you quickly, especially when you arrived early. We really appreciate your recommendation and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi janisgrasso7, Thanks for sharing your experience! We're thrilled to hear you had great service and that Kathy made such a positive impact. We'll be sure to pass along your kind words! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Spunky Bruiser II, Thanks for sharing your experience! We're so glad to hear that you appreciated the transparency and honesty of our team! It’s great to know that our approach, along with the service videos, made a positive impression. We take pride in providing reliable and straightforward service to all our customers! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Janice, Thanks for sharing your experience! We’re glad to hear you received great customer service and appreciated the attention to detail. We understand that cost is an important factor, and we always strive to offer competitive pricing while delivering top-notch service. If you have any concerns or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KGOFF2014, Thanks for sharing your experience! We're so glad to hear that Nicole consistently provides professional, efficient, and pleasant service. We'll definitely give her a ten as well—she truly deserves it! Happy Driving, The Lester Glenn Subaru Team