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Nicole Damiano
Nicole Damiano at Lester Glenn Subaru

Nicole Damiano | Page 34

Service Advisor

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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5.0
574 Reviews
5.0

574 Reviews

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574 Reviews of Nicole Damiano

September 11, 2024

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Employee Rating

Fast friendly convenient and efficient. Things were completed as planned with no “glitches” or delays! More

by SGLAW1
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Ekaterina Espinosa, Bert Gomez, Eric Senatore , Keith Conroy, Kathy Ottmer

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September 10, 2024

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Nicole is so nice and kept me updated throughout the service. She answers all of my questions! More

by JMVERRICO
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Recommend Dealer
Yes
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September 09, 2024

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People are so nice at Lester's Subaru. Thank you Nicole for helping me out and being so attentive. More

by 2IIS76
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Recommend Dealer
Yes
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September 07, 2024

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Lester Glenn Subaru couldn’t be more professional. I was able to make an oil change and tire rotation on the day and at the time I needed. The Service Dept got me in and out quicker than anticipated. More

by BRWINES1
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Recommend Dealer
Yes
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September 04, 2024

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The dealership was great but the roadside assistance was terrible. We gave up after 2 hours and call a private tow which cost us $150.00. More

by STIRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ekaterina Espinosa , Keith Conroy

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Sep 26, 2024

Lester Glenn Subaru responded

Hey STIRELLA, Thanks for your feedback! We're glad to hear you had a great experience with our dealership, but we're sorry to hear about the frustration with roadside assistance. Unfortunately, towing services are handled outside of the dealership, but we’ll be sure to pass your feedback along. We appreciate your patience and hope to provide an even better experience next time! Happy Driving, The Lester Glenn Subaru Team

August 31, 2024

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Cathy the service rep is very good. The service is very good and I like your coffee machine More

by JDESTASO120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Ekaterina Espinosa, Bert Gomez, Eric Senatore , Keith Conroy, Kathy Ottmer

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August 25, 2024

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Employee Rating

They had such Friendly and knowledgeable staff. They let me know what was actually needed and what can really wait. More

by HEATHERWARD1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Conroy

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Aug 30, 2024

Lester Glenn Subaru responded

Hi HEATHERWARD1730, Thanks for the positive review! We’re glad to hear that our friendly and knowledgeable staff provided you with clear information on what was needed and what could wait. If you need anything else, we’re here to help! Happy Driving, The Lester Glenn Subaru Team

August 24, 2024

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Employee Rating

Nicole is my "go to" person at this dealership. She is always very helpful & goes above & beyond to answer my questions or concerns. More

by MACFARBO
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2024

Lester Glenn Subaru responded

Hi MACFARBO, Thanks for the great feedback! We’re glad to hear that Nicole is your "go-to" person and that she consistently goes above and beyond to assist you! We appreciate your loyalty and look forward to helping you with anything you need! Happy Driving, The Lester Glenn Subaru Team

August 23, 2024

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Everyone is very attentive and concerned about taking care of your needs and taking the time to explain everything. More

by VZAZZARA99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2024

Lester Glenn Subaru responded

Hey VZAZZARA99, Thanks for the fantastic feedback! We’re so glad to hear that our team was attentive and took the time to explain everything thoroughly! Providing a great experience is important to us, and it’s wonderful to know that we met your expectations. If you need anything else or have more questions, just let us know! Happy Driving, The Lester Glenn Subaru Team

August 23, 2024

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Employee Rating

The service was fine but having a 8am appointment and not having the car ready until 3:30 was disappointing. More

by TLDENNINGER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2024

Lester Glenn Subaru responded

Hi TLDENNINGER, Thank you for your feedback, and we apologize for the delay in getting your car back to you! We have shared your review with our management team. To clarify, the delay, your vehicle was a "drop off" appointment. "Drop off" vehicles are serviced after the "Waiter" vehicles are taken care of. However, a specific time can be requested. We’re glad you were happy with Nicole’s service, but we realize the timing was disappointing. We’ve taken steps to ensure that we’re more specific with our customers about service completion times to prevent any future misunderstandings. If you have any other concerns or need anything further, please feel free to reach out—we’re here to help. Happy Driving, The Lester Glenn Subaru Team

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