Thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this!
November 25, 2019
Lexus of Melbourne had been the best automotive dealership I have ever utilized ... stellar for all of my Lexus servicing and sales. I have been using this dealership for almost all of my Lexus servicing, despite being a snowbird. I finally was able to purchase my pre-loved RX350 here and had the best purchase experience of my lifetime. Thank you, for the customer care, honesty and professionalism you offer. Stellar Dealership all around.
Hello, we're happy to hear you had such an easy car buying experience with our team! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
November 20, 2019
"Lexus NX 2020"
Overall an exceptional purchasing experience. Very professional staff. Would highly recommend this dealership to anyone in the market for a vehicle. They go above and beyond to make the sales experience a positive one.
Thank you for sharing your experience and for noticing our efforts! Our staff works hard to go the extra mile for our valued customers! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
November 20, 2019
"New car purchase."
Mr. Keith Croft our sales person was very professional, he did a excellent job teaching us everything about out new NX 300. I would recommend my friends he is a very experience,and friendly sales person. Lot more to be said about Keith.
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience working with Keith. Have a great day!
November 18, 2019
"New car fun"
Michael was very helpful with the entire process. He was patients and explained thing I wasn’t sure of. Had a great experience with Nicole. She explained in detail all the options I could get with the cars and was helpful in choosing them.
Hello, we are very happy we could provide you with a positive experience. We hope to see you soon!
November 11, 2019
"Pleasant Experience "
No hassle experience! I got the exact car I wanted at a good price. I would do it again in a heartbeat. I waited until the following day to pick up the car and very little waiting to finalize because everything had been taken care of ahead of time.
Kathleen, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
November 10, 2019
"Excellent car buying experience."
- IS 300 SportCross
This was my 2nd purchase of a Lexus from this dealership due to the excellent customer service I've had in the past. The window tinting on the previously owned IS 250 that I purchased was peeling off on the driver and passenger side and they were going to replace it. I offered to pay for doing the right side so the tinting would match. The sales team of Virginia Poole and Robert La Marr went ahead and had both sides re-tinted and no cost to me !! The trade-in offer on my 2002 IS300 Sport Cross was reasonable considering the extensive work need to rebuild the A/C system. Starting with the phone call from Virginia about the IS 250, the sales & service experience at Lexus of Melbourne has been friendly and professional :-) !!
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
November 07, 2019
"The dealership others should emulate"
I have purchased multiple vehicles from this dealership. Each experience has been exceptional. Rob LaMar in sales (he is my go to salesperson) is exceptional in regards to professionalism and he is never rushed and devotes his full attention to his customer. Nicole DeVos who handled the financial paperwork was an example of professionalism and someone who is well versed in her field. Also would like to thank Jim Crockett who is always accommodating and professional. Nothing but high marks for this dealership and I highly recommend.
We understand it is a big decision where you purchase your vehicle from, and we are so grateful to have been chosen once again! We're glad to hear Rob delivered such a great experience. If there's anything further we can do for you, we are happy to help!
November 07, 2019
"New Lexus purchase "
I have been buying from Lexus of Melbourne since 1999. Last week was my favorite experience of all. Virginia Poole is outstanding, pleasant, and great at attention to details! John Lohne has been my service representative for forever and always responsive to every request. What a great team those two make!
This dealership has won the top prize for ideal customer service!
Thank you so much for your kind words about your sales and service experiences here at Lexus of Melbourne! We try every day to satisfy our customers and it’s always nice to know when we succeed. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we look forward to seeing you again! Safe travels!