Nikkie Ali | Page 2

Competent, finish when they say they will, knowledgeable and friendly- I appreciate the comfortable waiting room also and friendly- I appreciate the comfortable waiting room also More

by kellyak Verified Customer Verified Customer

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Needed thermo control valve to be replaced. Happy that the replacement part was available and that job was completed same day. xxxxxxto Nikkie for assisting with the tcv issue. Also needed n Happy that the replacement part was available and that job was completed same day. xxxxxxto Nikkie for assisting with the tcv issue. Also needed new battery. Was expecting that since battery was over five years old. Approved battery replacement but was shocked that it cost over $400. Can somebody explain why so expensive? AAA charges about half of that. More

by TWONGXHMC Verified Customer Verified Customer

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Everyone there was warm and helpful. I was very happy that the work was done so quickly. I was very happy that the work was done so quickly. More

by irishagenratowsky Verified Customer Verified Customer

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Always accommodating and helpful. Efficient and very communicative. I always feel like my issues are addressed and that questions are answered in a thorough and knowledgeable way. Efficient and very communicative. I always feel like my issues are addressed and that questions are answered in a thorough and knowledgeable way. More

by michellemferrari Verified Customer Verified Customer

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Albany Subaru exudes customer service. Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me opt Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me options that worked for me, got me the Subaru I always wanted at the best price I found shopping and with more features than I expected to get. He gave me his personal cell number, even followed up after sale and set my first service appointment with Service Director Aaron Peason—-both of these managers exceeded my expectations and did it with respect and attention to detail. I will not go anywhere else for my automotive needs! More

by JOHNNAKA Verified Customer Verified Customer

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I came i to have an oil change and to check items that I considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had c considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had coupons and I was able to use all of them, including free new wiper blades and an alignment check. More

by PENBERTHYJ Verified Customer Verified Customer

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We love the good people at Albany Subaru. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. However for the first time something does not feel right for us. The battery is dying for second time. And is was explained to me that I need to get an extended warranty. And that the car would need a new battery and a retrofit. If you check our records an software upgrade regarding the battery was missed. We had the car battery die on us 3 times. Twice in our driveway, we have roadside assistance thru our insurance, but the 3rd time we were out and told we would have to wait an 1 1/2 hr,. for help. This has been the only real problem we have had and to us you are passing this problem on to us. In our minds this should be a recall. I have voiced our displeasure to the excellent service rep. that recently helped us. Please get back to us. Ted & Mayona Rucker More

by ALWAYS0 Verified Customer Verified Customer

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I trust them. I come often and they sort out my problems without charge. Tku I come often and they sort out my problems without charge. Tku More

by odero1 Verified Customer Verified Customer

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Great service and proactive treatment for every request so far. Highly recommend this service center and the personnel. so far. Highly recommend this service center and the personnel. More

by GEOCSI Verified Customer Verified Customer

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They are very friendly and helpful. Very easy process and my car was done early! Very easy process and my car was done early! More

by rmriise Verified Customer Verified Customer

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