Nilay Desai | Page 12

Do not service your vehicle here, unless you are prepared to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that' to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that's why the ratings are so high. I wasn't asked. I will say that Eric in the service dept. is a good guy, and will work with you. Cole is alright, but definitely tries the upsale, using the family and dog photo on his desk to gain your trust before the sale, and Nilay reminds us that these are sales staff, not mechanics and earn incentives on every recommended service item with your consent. It took almost two days to diagnose my vehicle for $185. There was an engine misfire. I am not a mechanic, but I didn't need a code to tell me the obvious. I asked for the $185, could they tell me the cause of the misfire, they said no. They recommended $6,000 in repairs, which is more that the.current value of a vehicle. I tried to contact the service manager and it was his day off, two days later he still hasnt contacted me. Nilay was our service "salesman" and he was working hard for his commision, but sadly lacks problem solving strategies and mechanics. Did the problem get solved? Sure did, for only $500. How many other cars paid thousands for guessing. In accordance with what was told. They don't solve problems here, they follow protocals, hoping each page in the book will solve your problem and you keep paying until it does.... I wonder how many of those expensive pages, didn't need to be followed for a qualified mechanic. I will shop elsewhere, and your choice is to either put your faith in the salesman or do the same. More

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Good service guys he directed on good discussion car was infatuation good good help good service infatuation good good help good service More

by MAHESHPRAJAPATI09661 Verified Customer Verified Customer

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Very personable and helpful - great worker, enjoyed working with him. I had a very good experience with him working with him. I had a very good experience with him More

by KRISTINALELI10 Verified Customer Verified Customer

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Cole Craven is professional, polite and seems to care about the customer. The dealership is run very well and everyone I have worked with has been great. about the customer. The dealership is run very well and everyone I have worked with has been great. More

by victoriahadhazy Verified Customer Verified Customer

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Service person was polite and prompt. He reviewed what services was done and knowledgeable to answer question. He reviewed what services was done and knowledgeable to answer question. More

by MINNIEYADAVA Verified Customer Verified Customer

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Wonderful service from Nilay Desai. He answer any questions. Very helpful! Also they always offer shuttle service which is convenient for me. He answer any questions. Very helpful! Also they always offer shuttle service which is convenient for me. More

by LIXI315 Verified Customer Verified Customer

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I had an emergency work meeting during the car visit - there was no secure place to take the call. there was no secure place to take the call. More

by laura_hany Verified Customer Verified Customer

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Professional service. They Matched the competition price and the entire experience was an easy process They Matched the competition price and the entire experience was an easy process More

by cconlon221 Verified Customer Verified Customer

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Sales rep was awesome knowledgeable had answers and polite very helpful also and respectful also polite very helpful also and respectful also More

by champ2005 Verified Customer Verified Customer

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Always excellent service. I like that they keep all of my vehicles records. Very happy I like that they keep all of my vehicles records. Very happy More

by Matthewfsabatino Verified Customer Verified Customer

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