Nissan Reputation

My review is specifically for the service department. On 08/24/23 my mother brought her vehicle in for an oil change. Two days after, she noticed an oil leak on her garage floor. She attempted to contac On 08/24/23 my mother brought her vehicle in for an oil change. Two days after, she noticed an oil leak on her garage floor. She attempted to contact her “service advisor”, however he never returned her calls. After calling the service center and expressing how upset she was about the oil leak and lack of communication, the service advisor contacted her. She brought her vehicle in and was told that a defective filter has been installed. The filter was supposedly replaced. Within 24 hours after the filter replacement, my mother noticed that her driver seat was warming, without the heated seat switch being turned on. She also heard a knocking sound as she was driving, shortly after. She attempted to contact her service manager again but was unsuccessful. I brought her vehicle to dealership myself and left her keys in the night dropped box. On 09/06/23, the service techs put a hose clamp over a loose heat shield. It was supposedly supposed to resolve the issue. The driver’s seat continued to heat up without the switch being on. My mother contacted her service advisor once again, and there was no response. My mother and I contacted the service manager directly, only to be met with immediate aggressiveness. The service manager Jeff, specifically stated that “he didn’t understand the why the seat being heated was an issue and could not speak on anything.” I would suggest that he keeps that same attitude and not respond on this review. Jeff requested for the vehicle to be brought in, again. My mother informed him that she would bring it in, but the issue needs to be resolved this time because she cannot keep bringing the vehicle in due to her living an hour away and her work schedule. Jeff became hostile and called the service advisor in his office for clarification, I suppose. The service advisor did not say one word, at least not while we were on the phone. My mother brought her vehicle in for the last time on 09/27/2023 and was told that the testing equipment showed that the seats were working correctly. I guess it was too much of an inconvenience for a technician to actually drive and test the vehicle themselves. My mother has purchased four vehicles from here, referred a plethora of individuals, and this service department is the only facility to work on her vehicles. The customer service here has declined tremendously. More

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Matt Gonzales was our sales person. We were completely satisfied with the way he helped us leave with the perfect new vehicle at a fair price. He personally showed us the new features We were completely satisfied with the way he helped us leave with the perfect new vehicle at a fair price. He personally showed us the new features the car had and how they worked. He seemed more concerned that we got the car we needed than making another sale. He is always available to answer our questions. More

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Best Nissan Dealership by far. Professional, freindly,, caring & compassinate team . From the get go this was the easiest deal i ever made. My new Dealership of choice!!!! caring & compassinate team . From the get go this was the easiest deal i ever made. My new Dealership of choice!!!! More

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My husband and I had a spectacular experience. Chris, our salesman, was very knowledgeable and explained the Nissan family of vehicles. We feel we made a great selection, in the Rouge. It’s just what we need salesman, was very knowledgeable and explained the Nissan family of vehicles. We feel we made a great selection, in the Rouge. It’s just what we needed. More

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Bought new car from dealer and was very satisfied with experience from beginning to end. I have bought 5 new vehicles from this dealer over the last 15 years and will continue to in the future. experience from beginning to end. I have bought 5 new vehicles from this dealer over the last 15 years and will continue to in the future. More

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