Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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19 Reviews

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19 Reviews

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19 Reviews of Norm Faller

May 20, 2025

Dealership Rating
Employee Rating

The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More

by MISSIONEROOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brad Johnson

May 21, 2025

Capistrano Volkswagen responded

We apologize that our service team was not helpful and you were not able to get your service completed. Based on the information given, I was not able to locate your information in our system. We would like to look into this situation further, can you please email us at customerservice@capovwmazda.com and provide your first and last name or phone number? Thank you, Capistrano Volkswagen

November 29, 2024

Dealership Rating
Employee Rating

We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as ba More

by xsection1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Miles Brandon, Brad Johnson , Fred Evans, Arlen Mack

Dec 02, 2024

Capistrano Volkswagen responded

Hello, We sincerely apologize for your experience at our dealership. There is a certain standard we hold ourselves to for the customer experience and it was obviously not met in this case. We would like to look into this issue further and see if there is anything we can do to earn your business back, but I was not able to determine your information based on the review left. If you could please email us at customerservice@capovwmazda.com to provide your information so we can look into this further, we would very much appreciate it. Thank you, Capistrano Volkswagen

August 22, 2021

Dealership Rating
Employee Rating

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Brad Johnson , Fred Evans, Arlen Mack

Aug 23, 2021

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.

February 20, 2021

Dealership Rating
Employee Rating

They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful. More

by gagnon.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Feb 21, 2021

Capistrano Volkswagen responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate

February 11, 2021

Dealership Rating
Employee Rating

Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More

by roberta4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Feb 11, 2021

Capistrano Volkswagen responded

Roberta, Thank you so much for your excellent review! We are so glad that Fred, Norm, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

January 06, 2021

Dealership Rating
Employee Rating

Thought for the work done it could have been completed for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice More

by Safetygal1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack, Unsure

Jan 07, 2021

Capistrano Volkswagen responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message at customerservice@capovwmazda.com so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Kate

December 29, 2020

Dealership Rating
Employee Rating

very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back More

by dgale3800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Dec 29, 2020

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

December 03, 2020

Dealership Rating
Employee Rating

Great service. They figured out what needed to be done right away and it was under warranty. I will definately be back for any servicing. More

by LRAE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Dec 03, 2020

Capistrano Volkswagen responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

October 14, 2020

Dealership Rating
Employee Rating

They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car More

by AMYWILL3333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Oct 15, 2020

Capistrano Volkswagen responded

Thank you for sharing your review, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

October 07, 2020

Dealership Rating
Employee Rating

Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More

by MERIWED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arlen Mack

Oct 07, 2020

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Norm, Arlen, and our team delivered such a great experience! Kate

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