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Norma Ocasio
Norma Ocasio at Gordie Boucher Ford of Menomonee Falls

Norma Ocasio | Page 2

Express Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
51 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

7 yrs, 1 mo

Languages Spoken

English English

4.7

51 Reviews

Write a Review

51 Reviews of Norma Ocasio

August 28, 2026

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Employee Rating

Nice, clean and Norma was kind and friendly I will recommend this dealership. And the refreshments are great! More

by Mitchellt2306
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hearing that Norma’s friendly approach and our clean facility made your service visit so comfortable is rewarding. We appreciate you recommending our dealership and are glad the refreshments added to a pleasant experience during the service on your Lincoln Navigator. Jeff Samp General Sales Manager 262-225-9010

August 25, 2026

Dealership Rating
Employee Rating

Very nice, courteous and professional Very nice, courteous and professional. The car looks great from the detailing work they did I would highly recommend. More

by mojoringo
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 25, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hearing that you found our team polite and skilled means a lot to our service department. Our team is pleased we could detail your Lincoln Nautilus and leave it looking its best. Thank you for recommending us. Jeff Samp General Sales Manager 262-225-9010

August 25, 2026

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Employee Rating

Quick service, friendly service writers Quality products, clean waiting room , good selection of snacks More

by CHRISTINAARROWSMITHFISCHER30
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 25, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing the service on your Explorer was quick, courtesy of our welcoming team, and that our waiting area stocked with quality products and snacks enhanced your visit is rewarding. Jeff Samp General Sales Manager 262-225-9010

August 24, 2026

Dealership Rating
Employee Rating

5 thank you so much. I do have one question. My tire pressure has always been at 35 the last two times I've gone in for oil changes. Why are we doing it at 45 psi now I d More

by KKUCHTA07
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 25, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Samp General Sales Manager 262-225-9010

August 20, 2026

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Employee Rating

Simple, pleasant, and easy Informative, watched some ESPN while I waited. Car was done very fast. More

by WAGS53005
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 20, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing the service process felt simple and you enjoyed watching ESPN while you waited means a lot to our service team. We’re glad we could have your Ford Escape ready so quickly. Jeff Samp General Sales Manager 262-225-9010

August 20, 2026

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Employee Rating

This dealership has the right people in the right places. ..thanks for the professionalism...we hope to continue this relationship... More

by DAVEANDSUZANNEDAVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Mike McCulley , Alex in service dept.

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Aug 20, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Samp General Sales Manager 262-225-9010

August 16, 2026

Dealership Rating
Employee Rating

Had had previous mechanical work done and I brought truck back because truck had the same mechanical problem. Dealership did not fix the mechanical issue that I had paid on prior appointment which was hundre More

by DHICK30183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger, Tim Cesar, Mike McCulley

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Aug 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

August 15, 2026

Dealership Rating
Employee Rating

Norma is great. Kept me up to date and answered all questions And service was good on what needed to be done More

by acbaker
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hearing that Norma kept you updated, answered all your questions, and that our service met your Ford F-150’s needs means a lot to our service team. We appreciate your five-star review. Jeff Samp General Sales Manager 262-225-9010

August 06, 2026

Dealership Rating
Employee Rating

Experience was not good. No new mileage sticker, left the old one. Seat left with plastic on and adjusted to the highest and most forward setting. Paper mat left on floor. Pe More

by TONY@RISEANDSHINEWI
Recommend Dealer
No

Other Employees Tagged: Norma Ocasio

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Aug 12, 2026

Gordie Boucher Ford of Menomonee Falls responded

Tony, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

August 06, 2026

Dealership Rating
Employee Rating

Dealership has been thorough, courteous and not overly aggressive ! Service has been excellent staff always courteous and professional @ More

by masears622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Aug 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you found our service department thorough and respectful means a lot to our team, and we appreciate your five-star rating. We’re glad your Ford Mustang is in good hands. Jeff Samp General Sales Manager 262-225-9010

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