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Norma Ocasio
Norma Ocasio at Gordie Boucher Ford of Menomonee Falls

Norma Ocasio

Express Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

Contact Me
4.7
53 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

4.7

53 Reviews

Write a Review

53 Reviews of Norma Ocasio

October 17, 2026

Dealership Rating
Employee Rating

The car was returned in a timely manner and I received good communication through out the day. More

by redntra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Oct 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our service department returned your Ford Bronco promptly and kept you informed throughout the day. Thank you for the five-star rating. Jeff Samp General Sales Manager 262-225-9010

October 17, 2026

Dealership Rating
Employee Rating

Terrific experience. My vehicle was picked up and dropped off which was so convenient. I was able to see the work performed on my vehicle via an E-mailed video. More

by LUANNSEEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Oct 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing that our pickup and drop-off service felt convenient to you means a lot to our service team. We’re glad the emailed video gave you a clear look at the work performed on your Ford Escape. Your five-star rating and kind remarks mean a great deal to us. Jeff Samp General Sales Manager 262-225-9010

September 24, 2026

Dealership Rating
Employee Rating

Great service as usual from staff definitely always would go back 100% recommend to friends and family More

by jcpackerfan69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

Print
Sep 24, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our service team could provide consistently reliable care for your Ford F-150. Knowing you’d recommend us wholeheartedly to friends and family means a lot to our team. Jeff Samp General Sales Manager 262-225-9010

September 15, 2026

Dealership Rating
Employee Rating

Norma was top notch. She took care of everything and kept me informed. Excellent care and wonderful service. More

by DALEEVANS1948
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Sep 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing Norma kept you informed means a lot to our service team. We’re glad your Ford F-150 received top-quality care and service. Jeff Samp General Sales Manager 262-225-9010

September 15, 2026

Dealership Rating
Employee Rating

Gordie's new location is beautiful, and the service folks were very polite and helpful. I had both of my Fords at the dealership last week and they were done well. More

by RTWEYRAUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Sep 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you find our new facility inviting and our service team courteous and attentive is very rewarding. Our team is pleased we could complete the service on both of your Fords, especially your Ford Fusion, to your satisfaction last week. Hearing your praise and seeing your five-star rating means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

September 12, 2026

Dealership Rating
Employee Rating

I like the new facility and the fact that it had an express lube. Waiting area was nice More

by JMUELLER007
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Sep 12, 2026

Gordie Boucher Ford of Menomonee Falls responded

Highlighting our new facility’s express lube bays and comfortable waiting area is rewarding. Knowing the service on your Ford Maverick felt convenient means a lot to our team. Jeff Samp General Sales Manager 262-225-9010

September 11, 2026

Dealership Rating
Employee Rating

Angelo was great to work with, both i and my girlfriend got work done there recently and it was a great experience. The mechanic for both of us was George and he was very knowledgeable and upfront l.. Grea More

by Jsnhelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar, Angelo Gagliano , George the Mechanic.. great mechanic..I would want all my future work done by this guy.

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Sep 11, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s rewarding to know Angelo made your visits feel smooth and that our service department provided clear, upfront support for both of you. Thank you for the five-star review and for trusting our team with service on your Ford Explorer. Jeff Samp General Sales Manager 262-225-9010

September 10, 2026

Dealership Rating
Employee Rating

Overall great Overall great experience with our service pickup and drop off. Would highly recommend it More

by Memattg
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Sep 10, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing our pickup and drop off process was seamless is rewarding. Your recommendation of the service on your Ford Transit-150 means a lot to our service department. Jeff Samp General Sales Manager 262-225-9010

September 05, 2026

Dealership Rating
Employee Rating

Norma was pleasant and professional. ..a breath of fresh air. The mechanic gave his assessment on the video of my truck which I appreciate. More

by MINNESOTAMARK
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

Print
Sep 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jeff Samp General Sales Manager 262-225-9010

Sep 05, 2026

MINNESOTAMARK responded

Norma was pleasant and professional (it was a breath of fresh air) to work with her. The mechanic gave his assessment on my vehicle which I appreciate as well.

September 05, 2026

Dealership Rating
Employee Rating

Norma was pleasant and professional. ..a breath of fresh air. The mechanic gave his assessment on the video of my truck which I appreciate. More

by MINNESOTAMARK
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

Print
Sep 05, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re pleased Norma’s friendly professionalism provided a refreshing experience. Knowing you appreciated our video assessment of your Ford F-150 means a lot to our service team. Jeff Samp General Sales Manager 262-225-9010

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