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Norma Ocasio
Norma Ocasio at Gordie Boucher Ford of Menomonee Falls

Norma Ocasio

Express Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

Contact Me
4.5
22 Reviews

Dealership Experience

1 yr

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

4.5

22 Reviews

Write a Review

22 Reviews of Norma Ocasio

June 23, 2026

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Employee Rating

I brought my car in for maintenance. Norma was upfront and honest with me and I appreciate that. More

by Bryan Corcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger , Norma Ocasio

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate you highlighting Norma’s transparent approach during your Ford Edge maintenance. We’re glad you felt informed throughout the service. Please let us know if there’s anything else we can help with. Jeff Samp General Sales Manager 262-225-9010

June 23, 2026

Dealership Rating
Employee Rating

I brought my car in for maintenance. Norms was upfront and honest with me and I appreciate that. More

by Bryan Corcoran
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate you choosing us for your Ford Edge maintenance. We’re glad that Norma was upfront and honest throughout the process. We look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

June 21, 2026

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Employee Rating

Two items that were frustrating; 1) It amazes me that a dealership has no way to adjust the seat temperature, and 2) At a place where you could spend 100’s to 1000’s the dealership chose to implement a fee More

by STEDE7157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar, Angelo Gagliano, Lucas Schulz

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Jun 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jeff Samp General Sales Manager 262-225-9010

June 18, 2026

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Employee Rating

Gave you a 7 hr window to get an oil change done. Picked up my truck and had oil spots in my driveway. Had to drive back to your dealership to get it worked on. Missed an hour of work. And was compen More

by KGAGAN7482
Recommend Dealer
No

Other Employees Tagged: Norma Ocasio

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Jun 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jeff Samp General Sales Manager 262-225-9010

June 17, 2026

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Employee Rating

Norma was great and helpful. But I had to wait almost 2 hours just for an oil change. That was the longest I ever had to wait. More

by BRUCE.SHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Bruce, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again. Jeff Samp General Sales Manager 262-225-9010

June 16, 2026

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Employee Rating

Customer service was very good. Didn't have to wait long for service to be completed. More

by PACKERFANSCHULZ
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jun 16, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s wonderful to know our team provided prompt service on your Ford Escape with attentive customer care. Norma will be pleased by your feedback. We appreciate you sharing your experience. Jeff Samp General Sales Manager 262-225-9010

June 13, 2026

Dealership Rating
Employee Rating

I asked to have my oil leak checked. They said could not find any. Got home 12' oil leak on garage floor. TSB 19-2189 More

by Jeff.jarmuz26
Recommend Dealer
No

Other Employees Tagged: Norma Ocasio

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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback, Jeff. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jeff Samp General Sales Manager 262-225-9010

June 13, 2026

Dealership Rating
Employee Rating

They did not listen to what I asked for. Spent extra unnecessary time waiting for my car More

by JACOBSMAMA25
Recommend Dealer
No

Other Employees Tagged: Norma Ocasio

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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jeff Samp General Sales Manager 262-225-9010

May 30, 2026

Dealership Rating
Employee Rating

Picked up my car at my house and delivered it after service. Could not have been easier to service my vehicle. Recommend Gordie Boucher for all your automotive needs! More

by GVV.MKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Delivery drivers!

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May 30, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re pleased to hear the pickup and delivery service for your Ford Escape was seamless and easy. Norma and our service team thank you for recommending us. We look forward to assisting you again! Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

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