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Norma Ocasio
Norma Ocasio at Gordie Boucher Ford of Menomonee Falls

Norma Ocasio | Page 3

Express Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.6
33 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

7 yrs

Languages Spoken

English English

4.6

33 Reviews

Write a Review

33 Reviews of Norma Ocasio

May 23, 2026

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Employee Rating

Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

It was very organized and everyone was friendly and helpful. A very good experience! I'll come back. More

by DAVE.KLEMM
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re delighted your Ford F-150 service was well organized and that our team was welcoming and helpful. Norma and our staff look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

April 28, 2026

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Employee Rating

The staff were very helpful. They gave me info on additional work that needed to be done so I will be making another appointment for some of those items once the recall part come More

by dtaylor981228
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Apr 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your five-star review. It’s wonderful to hear our team gave you clear information on the additional work needed for your Ford Fusion. We look forward to your next appointment once the recall part arrives. Jeff Samp General Sales Manager 262-225-9010

April 22, 2026

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Employee Rating

Good service but took 2 hours to do oil change etc Need to improve efficiency More

by ARDELLINI
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Apr 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Melvin Ehnert melvin.ehnert@boucher.com

April 16, 2026

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Employee Rating

Service & sakes Awesome Angelo & crew on service Joe in sales Adrianna in financing Professional sales service More

by SANCHOPATRICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Robert Krueger, Adrianna Mayen, Angelo Gagliano

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Apr 16, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the 5-star review and for recognizing our team. We’re glad Angelo and the service crew exceeded your expectations and that Joe in sales and Adrianna in financing guided you through your purchase. Enjoy your new Ford Maverick, and we look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

April 05, 2026

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Employee Rating

The new location has many improvements, everyone that I saw was happy and very helpful. More

by Jlepak3
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Apr 05, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for noticing the upgrades at our new location and for sharing that the team was upbeat and supportive during your visit. Norma and the service crew appreciate knowing they made your Ford Bronco service smoother. We look forward to assisting you again. Melvin Ehnert melvin.ehnert@boucher.com

March 25, 2026

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Employee Rating

Great experience so far. I haven't purchased yet, but I plan to. I visited to have maintenance on my vehicle, and also checked out a new car. Robert Jeanes has been excellent More

by MKEMom6
Recommend Dealer
Yes

Other Employees Tagged: Angelo Gagliano , Robert Jeanes

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Mar 25, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hello, we’re glad your maintenance visit went smoothly and you enjoyed exploring a new vehicle. Robert has been happy to share information and answer your questions without any pressure. We look forward to helping you when you’re ready to make your purchase. Jeff Samp General Sales Manager 262-225-9010

March 01, 2026

Dealership Rating
Employee Rating

Well I came for F150 o get a Oil change and I been for other services Repairs And the Service Technician does a fine Job getting Me in for Service . Thank You Broucher Ford 🙏🏿👍🏿👍🏿 More

by Nelsonck.cn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Mar 01, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hearing that our technicians could get your Ford F-150 in quickly and provide reliable service is fantastic. We appreciate your trust in us to care for your truck and look forward to serving you again. Thank you for taking the time to leave a review. Melvin Ehnert melvin.ehnert@boucher.com

February 03, 2026

Dealership Rating
Employee Rating

Very good That's all I have to say No more words Like I said, no more words More

by jackpegmc
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Feb 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s wonderful to hear that your Ford Fusion service met your expectations. Norma and the team appreciate you sharing this feedback. We look forward to assisting you again.

January 30, 2026

Dealership Rating
Employee Rating

I had 2 repairs over a 3 day period. Norma was exceptional throughout. She was friendly, professional and thorough. She went through a my options and I had a seamless repair experience. More

by garymsilverman
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jan 30, 2026

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Melvin Ehnert melvin.ehnert@boucher.com

Jan 30, 2026

garymsilverman responded

My repair experience was seamless. Norma was exceptional

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