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Norman Amabile
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191 Reviews
Dealership Experience
6 yrs, 11 mos
Industry Experience
35 yrs, 11 mos
Languages Spoken
English
191 Reviews
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191 Reviews of Norman Amabile
November 16, 2022
This is the third time that I’ve had issues with my trunk not working after it was serviced here. This time it wouldn’t close without me forcing it and then my battery died. So my husband had to work from ho not working after it was serviced here. This time it wouldn’t close without me forcing it and then my battery died. So my husband had to work from home and change meetings and I had to get a sub to cover my class. Disconnecting the battery to charge it fixed the issue but this is getting really old. More
by GWENROSS0630
Verified CustomerOther Employees Tagged: Julian Perez
Helpful 
October 16, 2022
This place is very organized. Professional and willing to accommodate whatever your car needs are. I would definitely recommend Bob Baker Subaru . Professional and willing to accommodate whatever your car needs are. I would definitely recommend Bob Baker Subaru . More
by CINCU
Other Employees Tagged: Filip Wisniewski
October 08, 2022
John loss was my service advisor and went above and beyond to getvnmy car fixed as fast as possible. beyond to getvnmy car fixed as fast as possible. More
by SMILINGNDIEGO
Other Employees Tagged: Nathan Thompson, Seth Sonstein, Jason Field, Julian Perez, Jamie Weeks
September 09, 2022
My 2017 Subaru Forester had for the second time issues with the battery. The first time that happened the dealer provided a new battery and advised us if we do not use the car for 6 weeks due to overseas with the battery. The first time that happened the dealer provided a new battery and advised us if we do not use the car for 6 weeks due to overseas trips, to disconnect the battery. I went to Europe from July 4-29 and had disconnected the battery cables. However when we connected the cables on our return we still had to call AAA since we could not start the car. They charged the battery and the car was starting and driving fine again. However a little later, I got some problems with the remote keys I could not open the rear gate, I just locked the car but the next morning my keys would not open the car. AAA came again the car was opened but it would not start, AAA charged the battery again and I kept the car running while calling the dealer. They advised me to bring in the car. I explained to the service department the battery problem and the remote key that it does not open the rear gate yet. They immediately assumed it was a dead battery in the remote key. I told them that the battery in the key was replaced recently. The service man said they would take care of the problem and that in the future I would have to start the car every other day to keep the battery in shape. When the technician had worked on the car it appeared that I would need a new battery again (the third one) and was told in addition that I needed a system upgrade that would take care of a better distribution of the battery charge. I initially agreed to have both done but called them back later not do the system upgrade for around $180.- they had done it already but would not charge me for it. I went to pick up the car and told them that we would like to talk to the service manager. So we did and asked then why these batteries have such a short life, was there somewhere in the system a leakage. The only answer we received that if we do not drive the car daily we at least have to start the car every other day. I also own a Subaru outback which never had these issues. The answer from the service manager was that we were comparing apples and oranges (more appropriate would have been lemons). If we were not happy with the service we should take the car to another dealer or Pep Boys. We have always serviced our cars at the Subaru dealer since they have the best Subaru trained technicians. We have owned Subaru cars for over 25 years and never had these battery issues. I just can not believe that Subaru puts a car on the market which you have to start at least every other day to keep the battery “happy”. Customer service and satisfaction was not high on the priority list of the people I dealt with this time. In contrast to other times I had my car serviced at his dealership More
by verakalmijn
Other Employees Tagged: Lester Cochran
August 30, 2022
Baker's service facility is highly suspect. Over 6 montgs they ran up a bill $17k in ineffective charges that ended with me abandoning my car. At one point they said they replaced a fuel pump, Over 6 montgs they ran up a bill $17k in ineffective charges that ended with me abandoning my car. At one point they said they replaced a fuel pump, which they hadn't. That lie nearly resulted in a major accident, when my car died in front of a highway offramp -- not even an apology from them on their error. I highly recommend not buying from a Baker dealership as they're focus is running up a bill and not protecting their customer. More
by DASCALLET
August 24, 2022
Each of the three visits I have made to the service center I have been very pleased. The customer waiting area has always been very clean and comfortable. center I have been very pleased. The customer waiting area has always been very clean and comfortable. More
by Harris4505
Other Employees Tagged: Julian Perez, Filip Wisniewski, Lester Cochran, Erik Lopez , Tanner Knapp
July 28, 2022
Poor installation, now we have to come back to have it fixed. The writer was not friendly and wanted me to sign prior to seeing the vehicle. Norm, the Porter was very kind and agreed to make the correct fixed. The writer was not friendly and wanted me to sign prior to seeing the vehicle. Norm, the Porter was very kind and agreed to make the corrections but he would not put it writting so I left basing my return and the repairs being fixed on a conversation. Not very professional in my opinion. More
by LINCOLNSAMMONS
Other Employees Tagged: Lester Cochran
July 18, 2022
Every 6000 mi I rotate my tires and was told they were fine until this time and they were so bad and dry rotted it was dangerous to drive on them, so I couldn’t shop for tires and had to get them at the d fine until this time and they were so bad and dry rotted it was dangerous to drive on them, so I couldn’t shop for tires and had to get them at the dealership. And they damaged my rims in putting them on with big gauges and circular scrapes they the aluminum. Then the service manager Norman had the nerve to ask me to pay more money to account for my normal wear and tear. When they damaged my rims and I am very upset. Also because they told me each time my tires were good and I could have had a dangerous blow out. I go to the dealership for excellence in workmanship and to keep my car safe. More
by SUZANNEJERRY
Other Employees Tagged: Filip Wisniewski
