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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 13

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
446 Reviews
4.4

446 Reviews

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446 Reviews of Norman Frantz

December 17, 2022

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Employee Rating

Great communication and professionalism. Much appreciated. Klaus and Norman are the best. I would not use anyone else. More

by edbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

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Dec 19, 2022

Toyota of Coconut Creek responded

This review means a lot to us! Thank you for choosing Al Hendrickson Toyota and for sharing your thoughtful feedback about Klaus and Norman. We hope to see you again!

December 07, 2022

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Employee Rating

The service has always been great at Al Hendrickson. My service advisor Klaus is the best. More

by Ssully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

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Dec 07, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Sully! We are so glad to hear that Klaus delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 02, 2022

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Employee Rating

Excellent service. scott and his team are great n professional. It's a pleasure knowing your car is in good hands More

by epieroni4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr. , Scott, klaus

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Dec 02, 2022

Toyota of Coconut Creek responded

Thank you for trusting the Al Hendrickson Toyota team to take excellent care of you and your vehicle. Have a nice day, and we will see you down the line.

December 01, 2022

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Employee Rating

Great experience with Klaus and Norman. Always a pleasure to come in contact with them for me car repairs More

by demondelliott215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus

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Dec 01, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Klaus and Norman. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 26, 2022

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Employee Rating

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

by jfflin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Dec 05, 2022

Toyota of Coconut Creek responded

I am very sorry that you are having issues with your vehicle and are unhappy with our services. We strive to offer great value, and I am disappointed that you are upset. I would be happy to discuss this with you to see what more we can do to help. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 11, 2022

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Employee Rating

Even with the amount of people waiting for service , it went very well . the staff works well also More

by lounlilp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Coxwell , Gary Cann, Chris Kulazidis, Denise R

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Nov 11, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your confidence in the Al Hendrickson Toyota team to get the job done and hope to see you back again down the road!

November 07, 2022

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Employee Rating

Great service definitely deserves the reward for best service of the year and friendly staff More

by zoelandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Nov 07, 2022

Toyota of Coconut Creek responded

Zoe, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 06, 2022

Dealership Rating
Employee Rating

My experience with them was awful wrong place to take your car for service bad customer service More

by CHERIZARDMYRLANDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Nov 10, 2022

Toyota of Coconut Creek responded

A 1-star experience is absolutely not what we expect for our customers. We'd like the chance to make this right. If you're willing, please call me so I can better address this feedback. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 31, 2022

Dealership Rating
Employee Rating

Primero me atendieron en inglés y prefiero en español, me dieron un reporte del carro y no le explicaron nada, un presupuesto tan alto. , que mejor me compro un carro nuevo, nadie te explica es un sitio muy More

by DIOSITAMORENO1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Nov 10, 2022

Toyota of Coconut Creek responded

Lamentamos conocer tu experiencia. Queremos lo mejor para nuestros clientes y es muy decepcionante que haber dejado una mala impresión. Agradecería la oportunidad de hablar con usted para ver si pueda mejorar su visita. Si está dispuesto, no dude en llamarme en 954-545-6931 para discutir. Gracias, Norman Frantz, Service Manager.

October 30, 2022

Dealership Rating
Employee Rating

the service was excellent, the employee was very diligent and was very attentive so that the service was as soon as possible. More

by LADRIANARENDON78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO , Carmine

Print
Oct 31, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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