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Norman Frantz

Overview Reviews (446) Inventory (368)

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Norman Frantz

Norman Frantz | Page 15

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4

446 Reviews

Overview Reviews (446) Inventory (368)

4.4

446 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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446 Reviews of Norman Frantz

September 04, 2022

Dealership Rating

Employee Rating

Klaus is wonderful So glad he’s my service advisor I’m disabled and handicapped and he’s very helpful and kind Also kept me posted disabled and handicapped and he’s very helpful and kind Also kept me posted More

by marlkers

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Klaus in service dept - wonderful man

Sep 06, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 29, 2022

Dealership Rating

Employee Rating

Oscar was helpful . I thought that it is time for my oil change but actually it is not due time . However , the service center staff did rotate my tires anyway . Thank y I thought that it is time for my oil change but actually it is not due time . However , the service center staff did rotate my tires anyway . Thank you for this courteous service . God bless you all . More

by VGIULIANI735

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Aug 29, 2022 -

Toyota of Coconut Creek responded

We can't wait to share your wonderful review with Oscar and the team at Al Hendrickson Toyota! Thank you for your feedback, and we hope you have a great day.

August 28, 2022

Dealership Rating

Employee Rating

Norman was incredibly helpful and they got me in and out! i couldn’t be happier with their service. i couldn’t be happier with their service. More

by kayla.fulp

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 29, 2022 -

Toyota of Coconut Creek responded

Kayla, thank you for the great review! We are so glad to hear that you had a successful experience working with Norman and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 21, 2022

Dealership Rating

Employee Rating

I've been servicing my cars here for two decades. ..always an honest experience with knowledgeable upfront information! ..always an honest experience with knowledgeable upfront information! More

by VALMALLER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Kulazidis, Klaus

Aug 22, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 17, 2022

Dealership Rating

Employee Rating

I had a unscheduled service do to a nail in my tire. The service department not only fixed my issue but did my maintenance follow up. Everyone was professional and handled it right on the spot . The service department not only fixed my issue but did my maintenance follow up. Everyone was professional and handled it right on the spot . More

by INKKEY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Erik Coxwell, Zeke Howes, Wesner Larose , Gary Cann, Denise R

Aug 18, 2022 -

Toyota of Coconut Creek responded

We're thrilled our team made your service experience a total success! Thanks for choosing Al Hendrickson Toyota. Drive safely, and we hope to see you again down the road!

August 04, 2022

Dealership Rating

Employee Rating

They have a good customer service. They always work at the time set they said. They always work at the time set they said. More

by CARLO19MP

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 04, 2022 -

Toyota of Coconut Creek responded

Thank you for trusting our team with your service needs! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota in the future. Drive safely!

July 31, 2022

Dealership Rating

Employee Rating

Great service as usual. Klaus and Norman were the best. Always informative and helpful with my experience Klaus and Norman were the best. Always informative and helpful with my experience More

by demondelliott215

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Klaus

Aug 01, 2022 -

Toyota of Coconut Creek responded

Thank you for being a loyal customer of Al Hendrickson Toyota. We will be sure to let Klaus and Norman know you appreciate their consistent, quality customer service. Have an awesome day!

July 24, 2022

Dealership Rating

Employee Rating

10000 mile service was a breeze in and out in no time flat !!! Would not take my car anywhere else but Al Hendrickson Toyota !!! flat !!! Would not take my car anywhere else but Al Hendrickson Toyota !!! More

by BRII0220

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, James Daus, Courtney Gayle, Wesley Bonito, Zeke Howes

Jul 25, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 15, 2022

Dealership Rating

Employee Rating

Awesome service as usual. Always meet our exceed my expectations. This is why Al Hendrickson is my only stop for all my tundras needs. Thanks Al. Always meet our exceed my expectations. This is why Al Hendrickson is my only stop for all my tundras needs. Thanks Al. More

by DHOLMESFLA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Klaus Cobb

Jul 17, 2022 -

Toyota of Coconut Creek responded

Wow, we are blushing! We're thrilled our team welcomed you back with the outstanding service you've come to expect at Al Hendrickson Toyota. It's an honor to have earned your confidence. Thanks for being a loyal customer!

July 14, 2022

Dealership Rating

Employee Rating

Very organized an Curtis. And everything was done to specs. I will returned. For my next service. And everything was done to specs. I will returned. For my next service. More

by ZAMORA5907

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Jul 14, 2022 -

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Curtis. Drive safely, and we are looking forward to seeing you back at Al Hendrickson Toyota!

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