Norman Frantz | Page 8

The service is good that's why I like Al Hendrickson. Thank you very much Thank you very much More

by JEANJAYSON96 Verified Customer Verified Customer

Print

This is the best dealership I ever went to I had the best experience with them I recommend to anyone experience with them I recommend to anyone More

by rithatime Verified Customer Verified Customer

Print

Awesome service 👏🏾 in and out in a timely manner, also information about the situation was briefly explained information about the situation was briefly explained More

by Mr Brian Verified Customer Verified Customer

Print

The best company ever I also love the services. Mr. Maywood was great I'm satisfied Mr. Maywood was great I'm satisfied More

by trytoagian Verified Customer Verified Customer

Print

Excellent service, good place for all car, the people is very nice, coffe free and clean Spaces. very nice, coffe free and clean Spaces. More

by DESPAIGNEALEXANDER Verified Customer Verified Customer

Print

They did a good job! Excellent service. Thanks ‘ Merry to All Hendrickson Toyota Team .and Happy Holidays Excellent service. Thanks ‘ Merry to All Hendrickson Toyota Team .and Happy Holidays More

by tiamoeddy Verified Customer Verified Customer

Print

CJ was helpful and answered every concern I had. Service was completed in a timely manner. Service was completed in a timely manner. More

by clpr25 Verified Customer Verified Customer

Print

From sales and purchase to customer service at the shop our experience have been always great. Transparency, quality product and attention to detail along the process is what drive us to keep coming to do our experience have been always great. Transparency, quality product and attention to detail along the process is what drive us to keep coming to do bussiness with you over the years. Marcus, Dino, Norman and Klaus have served our family like thru professionals. And now Roberto has demonstrated likewise qualities. More

by Zitz Verified Customer Verified Customer

Print

i was very happy to make the deal with you, i appreciate everything. the service was great everything. the service was great More

by lmarcellus70 Verified Customer Verified Customer

Print

Etienne was an amazing sales representative. Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we expressed the desire to pay cash for the vehicle he told us that meant nothing. Because of the experience we decided to seek out another sales representative. Nikoli was unprofessional, arrogant, and intimidating. He confronted us during the buying process with Etienne on August 11th where we sat in the cubicle and stated " so you're back." He was condescending and his comments were demeaning. Etienne had decided to step away from the cubicle so both my spouse and I could discuss our options. My eyes gazed forward from my spouse and saw Nikoli making hand gestures to Etienne. Etienne ignored him. We have been going to AL hendricksons for 20 years and I must say a lot has changed and not for the better. Also Jared in service was outstanding in his work a few years ago but he has also changed. We initially took our 2005 pathfinder for repair as it was not starting on August 8th. Jared was very communicative and told us the price of the repair which was around 1300.00 on August 10th. We paid over the and went to pick up the vehicle on Sunday August the 11th. However the car wouldn't start. They service rep, a lady offered to jump the car so we could leave and we declined. How can you jump the car for us to go home? that means it was not fixed. We had a conversation with Norman and he stated he would speak to Jared on Monday August 12 as Jared was off. On Monday Jared called and we expressed that we would be trading the car and inquired about a refund for the money we paid to fix the car. He said he would get back in touch with us. I called Jared for over 1 week while sending text messages and he did not respond. I finally decided to call him from work and he picked up. I was very disappointed. He apologized. I told him even though the response may not have been favorable you should have still responded. This review is not punitive but it's an opportunity to improve the processes in this organization. Norman could have also reached regarding our request and offer an explanation. Consumers have lots of choices to purchase vehicles online etc, if someone drives to your dealership there is a reason behind it. Please use this review to improve on customer service skills which is key in business. More

by E Verified Customer Verified Customer

Print