North Adkins | Page 2

WORST Car buying experience ever, and between my husband and I, we've owned 12 vehicles. We were in the market for a new Tacoma, so we applied for credit on the dealer's website, and were lined up with a gr and I, we've owned 12 vehicles. We were in the market for a new Tacoma, so we applied for credit on the dealer's website, and were lined up with a great salesman named Jose. We explained that we'd like to do all of the necessary paperwork and have the vehicle delivered to our home (as offered due to COVID-19). We were told that all of our paperwork was complete, but that a driver was unavailable to deliver the vehicle to our home, so we packed up our two kids, both under the age of 10, on April 14th, and drove an hour and a half to the dealership. We had an appointment with the finance office to sign our paperwork, and waited over an hour to be called into Ace's office (he's finance manager). The experience with Ace lasted 2.5 hours, our children were antsy, we were getting impatient, especially as we were told we merely needed to sign our finance docs. Ace tried multiple times to sell us an extended warranty, service contract, etc, and we were very adamant about only wanting Gap Insurance, no other add-ons. We were privy to his extensive rap music collection and DJing skills, and were also granted the opportunity to hear him sing his favorite songs with his feet up on his desk. And, we wonder why we were there 2.5 hours? This is where the unprofessionalism of Ace began. We left the dealership with our new truck. A few days later, Ace called and said I can save you money on your payment, but I need proof that your mortgage is up to date. And, I said, if I can't provide you with the information you need, are we still okay using our original lender, Americredit? Ace's response was yes, of course, I'm just trying to save you money. Ace then called my husband, Brad, on April 21, and said, Hey! I can save you $13 per month on your payment, I'll send a driver to your home with paperwork for you to sign, don't worry about the mortgage documents. A driver arrived at our house, Jack, extremely kind and compassionate, just a great person, with paperwork for us to sign on Monday, April 26. **Here's the best part...the paperwork included a $2,500 extended warranty and service plan (remember, we adamantly said we don't want these items), and increased bottom line price of $2,500, and a DECREASED interest rate, by 2%. The loan term was also increased by 3 months. You see, darling Ace must've needed to meet month end numbers, and thought he could just sneak in these little extras, and entice us with the savings of $13 per month. We read the contract and refused to sign it. My husband called the dealership and left multiple voicemails for GM Jimmy Cline, none of which have been returned. He was eventually connected with North, a Finance Manager, where we explained the situation. North then overnighted new finance paperwork with the new interest rate, 2% less than originally quoted on day 1, but that we saw on Ace's little scheme, and returned our loan to the original term. We sent the paperwork back, it was received on April 29 and we were told that all was well, have a great day. Yesterday, May 4th, I received a call from Ace. Apparently Americredit, the lender from APRIL 14th, has an issue with my husband's 1099 form. He requested that we drive down to Matthews, NC, again (we both have jobs, this isn't possible). I was assured by Ace, on or about April 16, that no matter what, we were safe with Americredit, all was well, no matter the circumstance. Brad called the dealership and spoke with our salesperson, Jose, and was assured that we'd receive a call back from North before end of business. So here we are, Wednesday morning, and no returned phone call. We've been driving a truck for 21 days, tagged in our name, and insured, and still aren't even sure if it's ours. I'm more than excited to turn this over to Eyewitness News and the Better Business Bureau. The service is appalling. How many times will Ace be allowed to sneak in extra coverages, increase bottom line pricing, and lending term? How many customers has he taken advantage of? When will he be stopped? More

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At the dealership now, North was absolutely a jerk with a HUGE ego problem. If it wasn’t for my husband wanting to give Daniel Cressi the deal we would have walked!! Rudeness gets you nowhere. a HUGE ego problem. If it wasn’t for my husband wanting to give Daniel Cressi the deal we would have walked!! Rudeness gets you nowhere. More

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Excellent Scott Clark dealership treated us very well. Frank Beruglia communicated and responded professionally through email, text and phone calls and made t Scott Clark dealership treated us very well. Frank Beruglia communicated and responded professionally through email, text and phone calls and made the car buying smoothly. More

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Awesome experience Scott Clark service department always take care of me and my car. Awesome staff. Keep up the good work. Don’t change a thing about your dealership and Scott Clark service department always take care of me and my car. Awesome staff. Keep up the good work. Don’t change a thing about your dealership and service department. More

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V Thompson, Charlotte Scott Clark Toyota Monroe NCAwe Awesome experience with Konner our sales person. Timely, professional and customer focused. Konner was helpful in explaining all aspects of the purcha Awesome experience with Konner our sales person. Timely, professional and customer focused. Konner was helpful in explaining all aspects of the purchase and what we should expect. Ask for Konner! More

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Scott Clark is the only dealership I would by from The sales and service teams at Scott Clark Toyota are knowledgeable and exceptional at what they do. This is the fifth car that I bought from them a The sales and service teams at Scott Clark Toyota are knowledgeable and exceptional at what they do. This is the fifth car that I bought from them and it won’t be the last More

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New Car Purchase Very good car buying experience. All our questions and concerns were addressed and we are very happy with our purchase. Jimmy Cline took the time to Very good car buying experience. All our questions and concerns were addressed and we are very happy with our purchase. Jimmy Cline took the time to go over all our paperwork and answer all questions we had. More

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Terrible communication Placed a pre order for a vehicle through this dealer and even put a deposit down. It was supposed to arrive on 4/11 and was pushed to 4/25 after I sig Placed a pre order for a vehicle through this dealer and even put a deposit down. It was supposed to arrive on 4/11 and was pushed to 4/25 after I signed all the papers. This was again pushed back to 4/29. I had to call multiple times to even find out what was going on. The salesman told me one story and the manager told me another. Found out later that the initial vehicle I placed a deposit on was sold to someone else. It's very frustrating that they kept giving me inaccurate information. I didn't mind the wait as much as the poor communication. I'll be taking my business elsewhere from now on and you should too if you want transparency and a team that communicates accurate information. More

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Purchase of new Highlander Hakim Dennis was our salesman and we were very pleased with his attention to detail and guidance throughout the purchase. Everyone that we dealt with Hakim Dennis was our salesman and we were very pleased with his attention to detail and guidance throughout the purchase. Everyone that we dealt with in the process was friendly and helpful. More

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Great Once again, very happy with the purchase of our new vehicle. I can not say enough how awesome the experience is dealing with Travis Wilson. I think th Once again, very happy with the purchase of our new vehicle. I can not say enough how awesome the experience is dealing with Travis Wilson. I think this is our 7th vehicle purchased through him More

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